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Smart Tourism Destinations: A Content Analysis Based on the View of the Experts

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Advanced Research in Technologies, Information, Innovation and Sustainability (ARTIIS 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1485))

Abstract

The objectives of this research are to identify and to analyse the view of experts in tourism, geographic information system and spatial planning regarding smart tourism destinations, using the case of the city of Lisbon, the capital of Portugal. Therefore, focusing on the convergence of the concepts of smart tourism destinations and smart cities, a qualitative research was conducted based on semi-structured interviews and content analysis. According to the theoretical-conceptual perspective and the opinion of the experts, Lisbon is recognized as a very attractive and competitive tourist destination but is still in the process of establishing itself as a smart destination. Considering the factors that constitute smart cities and smart tourist destinations, the results show that Lisbon stands out especially in relation to culture and creativity, innovation, information and communication technologies, sustainability, and governance. Although the city of Lisbon has a consolidated strategic plan for tourism and a strong public-private relationship, to become a smart tourism destination, it is essential that there is greater investment in technological infrastructure, greater involvement of citizens in the process of tourism governance and better information management as a strategic tool for tourism.

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Funding

This research was supported by Portuguese national funds through the Fundação para a Ciência e a Tecnologia (FCT, I.P.), under the grants «UIDB/GEO/00295/2020» and «UIDP/GEO/00295/2020».

Author information

Authors and Affiliations

  1. Mercosur Integration Center, Federal University of Pelotas, Pelotas, 96020-080, Brazil

    Adalberto Santos-Júnior

  2. Universidade Europeia, 1500-210, Lisboa, Portugal

    Sofia Almeida

  3. Department of Geography, University of Málaga, 29071, Málaga, Spain

    Fernando Almeida-García

  4. Centre of Geographical Studies, IGOT, Universidade de Lisboa, 1600-276, Lisboa, Portugal

    Sofia Almeida & José Manuel Simões

Authors
  1. Adalberto Santos-Júnior
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  2. Sofia Almeida
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  3. Fernando Almeida-García
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  4. José Manuel Simões
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Corresponding author

Correspondence to Adalberto Santos-Júnior .

Editor information

Editors and Affiliations

  1. Universidad Estatal Península de Santa Elena, La Libertad, Ecuador

    Teresa Guarda

  2. Universidade do Minho, Guimarães, Portugal

    Filipe Portela

  3. Universidade do Minho, Guimarães, Portugal

    Manuel Filipe Santos

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Santos-Júnior, A., Almeida, S., Almeida-García, F., Simões, J.M. (2021). Smart Tourism Destinations: A Content Analysis Based on the View of the Experts. In: Guarda, T., Portela, F., Santos, M.F. (eds) Advanced Research in Technologies, Information, Innovation and Sustainability. ARTIIS 2021. Communications in Computer and Information Science, vol 1485. Springer, Cham. https://doi.org/10.1007/978-3-030-90241-4_51

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  • DOI: https://doi.org/10.1007/978-3-030-90241-4_51

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-90240-7

  • Online ISBN: 978-3-030-90241-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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