Abstract
Information and communication technologies (ICT’S) have introduced a new form of society, the network society, with the paradigm based on digital marketing. This form of communication has constantly evolved due to its intensive study and the exponential increase in its use. The imposition of digital communication, together with social networks, becomes imperative for both organisations and territories to adjust their communication strategies in order to ensure the effectiveness of the messages conveyed. It is a very useful tool for tourist destinations marketing since it is able to materialize in itself many of the communication objectives: it stimulates the consumer’s relationship with the brand, generates buzz, attracts potential visitors, energizes the territories around an idea, encourages participation and promotes recommendation. Due to the specificity of low-density territories, digital marketing involves the consumer through instant messaging tools, facilitating the interaction between individuals, allowing the share of information (with great ease and speed) and encourage other visitors. In this work the digital presence of Mirandela (a small municipality located in the Northeast of Portugal), is analysed as well as its positioning and contents. For that purpose, data were collected in several digital channels of public and private entities. In this context and according the obtained results, it was clear that Mirandela does not prioritize the digital communication, being therefore important to reformulate its communication strategies.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Abella, O.M.: Turismo y desarrollo territorial: los planes de dinamización turística en la interpretación y puesta en valor del territorio. Facultad de Geografía e Historia. Universitad Complutense de Madrid, Madrid (2007)
Amirou, R., Pauget, B., Lenglet, M., Dammak, A.: De l’image à l’imagerie en passant par l’imaginaire: une interprétation du tourisme à partir des représentations proposées par dix villes européennes. Recherches en Sci. de Gestion 86(5), 87–102 (2011)
Buhalis, D., Law, R.: Progress in information technology and tourism management: 20 years on and 10 years after the Internet—the state of eTourism research. Tour. Manage. 29(4), 609–623 (2008)
Carmo, A., Rêgo, P.: Covid-19 No Alentejo: Breves Notas Sobre Territórios De Baixa Densidade E O Seu Futuro. Finisterra 55(115), 163–168 (2020)
Chen, Y.S., Wu, S.T.: Social networking practices of Viennese coffeehouse culture and intangible heritage tourism. J. Tour. Cult. Change 17(2), 186–207 (2019)
CMM: Visit Mirandela. Município de Mirandela. http://www.visitmirandela.com/pages/1000 (2021). Accessed 7 April 2021
Correia, R., Brito, C.: Envolvimento da Comunidade – a condição necessária para o sucesso da marca regional. Revista Turismo Desenvolvimento 1(27/28), 815–824 (2017)
Covas, A.: O lado virtuoso dos territórios de baixa densidade retrieved from HYPERLINK https://alentejo.sulinformacao.pt/2019/11/o-lado-virtuoso-dos-territorios-de-baixa-densidade/ (2019)
Costa, I., Alturas, B.: Líderes de opinião digital portugueses, e o seu impacto, na promoção de produtos, serviços e eventos nas redes sociais. In: Iberian Conference on Information Systems and Technologies. Lisboa, ISCTE-IUL (2018)
Cunha, L.: Economia e Política do Turismo. LIDEL, Lisboa (2013)
Danias, K., Kavoura, A.: The role of social media as a tool of a company’s innovative communication activities. Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie 23(2), 75–83 (2013)
Dehghani, M., Niaki, M.K., Ramezani, I., Sali, R.: Evaluating the influence of youtube advertising for attraction of young customers. Comput. Hum. Behav. 59, 165–172 (2016)
Dias, H.: Marketing Digital e Redes Sociais para o Turismo. Retrieved from Community Manager: https://www.communitymanager.pt/marketing-digital-e-redes-sociais-para-o-turismo/ (2014)
Dotto, D., Pons, M., Denardin, A., Ruiz, L.: Marketing Digital e Turismo: Uso de Websites para Atração de Turistas nos Municípios do Rio Grande Do Sul/ Brasil. Revista de Linguagens, Artes e Estudos em Cultura 1(2), 214–216 (2015)
Facebook: Quarterly earnings. Facebook Invester Relations: https://investor.fb.com/financials/default.aspx (2021). Accessed 2 April 2021
Fan, D., Buhalis, D., Lin, B.: A tourist typology of online and face-to-face social contact: destination immersion and tourism encapsulation/decapsulation. Ann. Tour. Res. 78, 1–16 (2019)
Fialho, J., Baltazar, M., Saragoça, J., Santos, M.: Redes Sociais: Perspetivas E Desafios Emergentes Nas Sociedades Contemporâneas. CICS.NOVA, Évora (2018)
Gomes, B., Mondo, T.: A contribuição das redes sociais na captação de clientes sob a perceção dos gestores hoteleiros. Rev. Bras. Market. 15(2), 195–206 (2016)
Hays, S., Page, J., Buhalis, D.: Social media as a destination marketing tool: its use by national tourism organisations. Curr. Issues Tour. 16(3), 211–239 (2013)
Jansson, A.: A sense of tourism: new media and the dialectic of encapsulation/decapsulation. Tour. Stud. 7(1), 5–24 (2007)
Jiménez, M., Alles, M., Franco, J.: El uso y la importancia de las redes sociales en el sector hotelero desde la perspectiva de los responsables de su gestión. Rev. Investigaciones Turísticas 20, 50–78 (2021)
Kannan, P.K., Li, A.: Digital marketing: a framework, review and research agenda. Int. J. Res. Market. 34(1), 22–45 (2017)
Kemp, S.: Digital 2021: the latest insights into the ‘state of digital’. We are Social: https://wearesocial.com/us/blog/2021/01/digital-2021-the-latest-insights-into-the-state-of-digital (2021). Accessed 1 April 2021
Kimbu, A.N., Ngoasong, M.Z.: Centralised decentralisation of tourism development: a network perspective. Ann. Tour. Res. 40, 235–259 (2013)
Kotler, P., Setiawan, I., Kartajaya, H.: Marketing 4.0: Mudança do tradicional para o digital, Actual Editora (2017)
Leite, R.: Papel do marketing digital na estratégia de comunicação e marketing dos estabelecimentos hoteleiros do porto. Universidade do Minho (2017)
Losada, N., Mota, G.: ‘Slow down, your movie is too fast’: slow tourism representations in the promotional videos of the Douro region (Northern Portugal). J. Destin. Market. Manage. 11, 140–149 (2019)
Mirzaalian, F., Halpenny, E.: Exploring destination loyalty: application of social media analytics in a nature-based tourism setting. J. Destin. Market. Manage. 20, 100598 (2021)
Mistilis, N., Buhalis, D., Gretzel, U.: Future eDestination marketing: perspective of an Australian tourism stakeholder network. J. Travel Res. 53(6), 778–790 (2014)
Morrison, A.M.: Marketing and Managing Tourism Destinations. Routledge (2013)
Peres, R., Rita, P.: Marketing e Comunicação Dos Destinos. In: Silva, F., Umbelino, J. (eds.) Planeamento e desenvolvimento turístico, pp. 173–182. Lisboa, LIDEL (2017)
Pordata: População. Pordata. https://www.pordata.pt/Municipios/Popula%c3%a7%c3%a3o+residente++m%c3%a9dia+anual-359 (2021). Accessed 7 April 2021
RNAT: Registo Nacional da Atividade Turística. https://registos.turismodeportugal.pt/ (2021). Accessed 4 June 2021
Rodrigues, S., Gonçalves, R., Teixeira, M.S., Martins, J., Branco, F.: Bidirectional e-commerce platform for tourism in low-density regions: the Douro Valley case study. In: 13th Iberian Conference on Information Systems and Technologies (CISTI). Instituto Politecnico de Braganca (2018)
Ryan, D.: Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation, Kogan Page, vol. 3 ed. (2014)
Sabbag, K.: Marketing Tradicional e Marketing Digital: Evolução ou Mudança? Universidade Federal do Paraná, Curitiba (2014)
Sigala, M.: Tourism and COVID-19: impacts and implications for advancing and resetting industry and research. J. Bus. Res. 117, 312–321 (2020)
Silva, A.: A Utilização das Ferramentas de Marketing Digital nas empresas B2B no Setor das Tecnologias de Informação em Portugal. Faculdade de Economia da Universidade do Porto (2015)
Stone, M., Woodcock, N.: Interactive, direct and digital marketing: a future that depends on better use of business intelligence. J. Res. Interact. Mark. 8(1), 4–17 (2014)
Teixeira, Sérgio., Martins, J., Branco, F., Gonçalves, R., Au-Yong-Oliveira, M., Moreira, F.: A Theoretical Analysis of Digital Marketing Adoption by Startups. Presented at the (2018). https://doi.org/10.1007/978-3-319-69341-5_9
Twitter: Quarterly earnings. de Invester Relations. https://investor.twitterinc.com/home/default.aspx (2020). Accessed 2 April 2021
Xiang, Z., Gretzel, U.: Role of social media in online travel information search. Tour. Manage. 31(2), 179–188 (2010)
Yung, R., Khoo-Lattimore, C., Potter, L.: Virtual reality and tourism marketing: conceptualising a framework on presence, emotion, and intention. Curr. Issues Tour. 1–21 (2020). https://doi.org/10.1080/13683500.2020.1820454
Teixeira, A., Fonseca, M., Castro, L., Garcia, J., Igreja, C., Costa-Santos, C.: Escala Webqual na avaliação de websites de hotéis do Porto. Eur. J. Appl. Bus. Manage. 55–72 (2018)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Cunha, M., Correia, R., Carvalho, A. (2021). The Potential of Digital Marketing in the Promotion of Low-Density Territories: The Case Study of Mirandela Municipality. In: Guarda, T., Portela, F., Santos, M.F. (eds) Advanced Research in Technologies, Information, Innovation and Sustainability. ARTIIS 2021. Communications in Computer and Information Science, vol 1485. Springer, Cham. https://doi.org/10.1007/978-3-030-90241-4_53
Download citation
DOI: https://doi.org/10.1007/978-3-030-90241-4_53
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-90240-7
Online ISBN: 978-3-030-90241-4
eBook Packages: Computer ScienceComputer Science (R0)