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Utility Evaluation of Software Product: An Industry Implementation

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Advanced Research in Technologies, Information, Innovation and Sustainability (ARTIIS 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1485))

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Abstract

Evaluating the utility of a software product is necessary because it allows organizational processes to function properly and for end users to be satisfied. At this way, we decided to automate the management process in the planning, register and monitoring of activities in the development and quality areas of a technology development company. We figured out that this process has limitations due to the use of multiple tools such as software and applications that work in isolation, which complicates the orderly and systematized work and activities of the team. In this study we evaluated the utility of quality in use over a software implementation called “ITE CHECK ONE” that automated that process. In the evaluation we used five utility metrics based on the ISO/IEC 25010 and ISO/IEC 25022 standards; the artifacts used in the evaluation are available in a public link on Zenodo. The results show that the utility of the software reached 90.28% by users. We conclude that the evaluation process answers the research question and reveals characteristics of possible improvements in the evaluated software.

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Authors and Affiliations

  1. Engineering in Applied Sciences Faculty, Department of Software, Universidad Técnica del Norte, Ibarra, Ecuador

    Antonio Quiña-Mera, Jordy Taez Granda & Cathy Guevara-Vega

  2. Network Science Research Group E-CIER, Ibarra, Ecuador

    Antonio Quiña-Mera & Cathy Guevara-Vega

  3. Engineering in Applied Sciences Faculty, Department of Information Technology - Online, Universidad Técnica del Norte, Ibarra, Ecuador

    Pablo Landeta-López

  4. Department of Software Engineering, Universidad de Las Fuerzas Armadas ESPE, Latacunga, Ecuador

    Franklin Montaluisa Yugla

Authors
  1. Antonio Quiña-Mera
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  2. Jordy Taez Granda
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  3. Pablo Landeta-López
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  4. Franklin Montaluisa Yugla
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  5. Cathy Guevara-Vega
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Corresponding author

Correspondence to Antonio Quiña-Mera .

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Editors and Affiliations

  1. Universidad Estatal Península de Santa Elena, La Libertad, Ecuador

    Teresa Guarda

  2. Universidade do Minho, Guimarães, Portugal

    Filipe Portela

  3. Universidade do Minho, Guimarães, Portugal

    Manuel Filipe Santos

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Quiña-Mera, A., Granda, J.T., Landeta-López, P., Yugla, F.M., Guevara-Vega, C. (2021). Utility Evaluation of Software Product: An Industry Implementation. In: Guarda, T., Portela, F., Santos, M.F. (eds) Advanced Research in Technologies, Information, Innovation and Sustainability. ARTIIS 2021. Communications in Computer and Information Science, vol 1485. Springer, Cham. https://doi.org/10.1007/978-3-030-90241-4_9

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  • DOI: https://doi.org/10.1007/978-3-030-90241-4_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-90240-7

  • Online ISBN: 978-3-030-90241-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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