Abstract
World Health Organization (WHO) proposed the concept of “smart medical care”. More and more middle-aged and elderly people use smart products. Under the shortage of the resources for medical care, if middle-aged and elderly people can maintain their physical health with excellent functions through the activities of self-health management, they can reduce the demands for medical care. This study focused on this for the discussion to explore the effectiveness of chatbots for middle-aged and elderly people’s absorbing health knowledge via human-computer interaction, so as to facilitate the subsequent development and establishment of innovative service types and service experiences. From the results of the pre-test and post-test questionnaires, we can understand whether the use of chatbot for a week by the middle-aged and elderly people can help improve their health knowledge.
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Acknowledgements
The authors hereby extend sincere thanks to Ministry of Science and Technology (MOST) of the Republic of China (ROC) for their financial support of this research, whose project code is MOST 106-2410-H-431-017. It is thanks to the generous patronage of MOST that this study has been smoothly performed. The author also thanks to the Yang, Jieng-Sheng and all of the participants of the study.
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Tsai, WC., Hsieh, YC., Lee, CF. (2021). Exploring Effectiveness of Absorbing Health Knowledge by the Middle-Aged and Elderly Using Chatbots. In: Stephanidis, C., et al. HCI International 2021 - Late Breaking Papers: Cognition, Inclusion, Learning, and Culture. HCII 2021. Lecture Notes in Computer Science(), vol 13096. Springer, Cham. https://doi.org/10.1007/978-3-030-90328-2_20
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