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Design Validation of a Workplace Stress Management Mobile App for Healthcare Workers During COVID-19 and Beyond

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Mobile and Ubiquitous Systems: Computing, Networking and Services (MobiQuitous 2021)

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Abstract

There does not exist an appropriate mobile health (mHealth) app to address healthcare workers’ (HCWs) stress management needs, even though mobile apps have shown efficacy in improving mental health of various populations. Inspired by our prior design requirements study, we designed a prototype mobile app to provide stress management support to HCWs in their workplaces during the COVID-19 pandemic. The app featured six components that aimed to provide social support, wellness monitoring, stress tracking, and health nudges. Twenty two HCWs validated the design of a proposed app by providing feedback on the prototypical implementation of each component. 54.6% participants rated the app as either useful or very useful and 59.1% were willing to use it. Most participants voted to include features related to social support and health nudges, modify features that supported wellness monitoring, and remove COVID-19 symptom checking and intelligent chatbot. The thematic analysis of the qualitative data helped uncover concerns, perceived benefits, and suggestions for improving these features. Based on these findings, we discuss implications for designing peer-to-peer support systems, health nudges, and intelligent chatbots aimed at providing stress management support to HCWs in their workplaces.

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Change history

  • 01 January 2022

    In an older version of Chapter 4, a DOI was missing from reference number 15. This has been corrected.

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Authors and Affiliations

  1. School of Computing and Informatics, University of Louisiana at Lafayette, Lafayette, LA, 70504, USA

    Beenish Moalla Chaudhry & Ashraful Islam

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  1. Beenish Moalla Chaudhry
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  2. Ashraful Islam
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Correspondence to Beenish Moalla Chaudhry .

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Editors and Affiliations

  1. Osaka University, Osaka, Japan

    Takahiro Hara

  2. Osaka University, Osaka, Japan

    Hirozumi Yamaguchi

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© 2022 ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Chaudhry, B.M., Islam, A. (2022). Design Validation of a Workplace Stress Management Mobile App for Healthcare Workers During COVID-19 and Beyond. In: Hara, T., Yamaguchi, H. (eds) Mobile and Ubiquitous Systems: Computing, Networking and Services. MobiQuitous 2021. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 419. Springer, Cham. https://doi.org/10.1007/978-3-030-94822-1_17

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  • DOI: https://doi.org/10.1007/978-3-030-94822-1_17

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  • Print ISBN: 978-3-030-94821-4

  • Online ISBN: 978-3-030-94822-1

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