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Co-design Workshops as a Step Towards Pilot Implementation for Complex Workplaces

A Case Study of London-Based Airport Future Workplace

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Sense, Feel, Design (INTERACT 2021)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13198))

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Abstract

This study has investigated how a complex multi-level organisation like a London-based airport can benefit from participatory design workshops using ecological interface design tools (i.e., Abstraction Hierarchy) for selecting or designing better future systems. Many complex organisations are using trials (pilot in our context) for selecting future autonomous technologies. This case is driven by a member of the innovation department of the airport and UX researchers. Our main objective was to employ participatory design and work domain analysis (WDA) as part of a framework to co-design and plan trials for future automated systems for smart work in airport terminal operations. The term automation in this paper also covers some of the so-called AI or more sophisticated automation. Over two weeks in two workshops in a London-based airport, we ran co-design workshops to help the decision-makers understand workplace needs and employee welfare while selecting future automated systems. We also explored potential issues in the work domain that the traditional user-centred design (UCD) methods could not systematically assess (e.g., information exchange or contextual effects). We conclude that WDA as part of co-design workshops prior to selecting the trials could be considered part of the pilot implementation for selection and design systems in complex workplaces, but it has complications.

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Author information

Authors and Affiliations

  1. University of West London, London, UK

    Parisa Saadati & José Abdelnour-Nocera

  2. ITI/Larsys Portugal, Funchal, Portugal

    José Abdelnour-Nocera

  3. Copenhagen Business School, Frederiksberg, Denmark

    Torkil Clemmensen

Authors
  1. Parisa Saadati
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  2. José Abdelnour-Nocera
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  3. Torkil Clemmensen
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Corresponding author

Correspondence to Parisa Saadati .

Editor information

Editors and Affiliations

  1. Polytechnic University of Bari, Bari, Italy

    Carmelo Ardito

  2. University of Bari Aldo Moro, Bari, Italy

    Rosa Lanzilotti

  3. Computer Science Department, University of Pisa, Pisa, Italy

    Alessio Malizia

  4. Reykjavik University, Reykjavik, Iceland

    Marta Larusdottir

  5. University of Cagliari, Caglieri, Italy

    Lucio Davide Spano

  6. Department of Information, University of Minho, Braga, Portugal

    José Campos

  7. Department of Communication, University of Copenhagen, Copenhagen, Denmark

    Morten Hertzum

  8. Fachbereich Informatik, Trier University of Applied Sciences, Trier, Germany

    Tilo Mentler

  9. ITI/Larsys, University of West London, London, UK

    José Abdelnour Nocera

  10. Knowledge Media Institute, Open University, Milton Keynes, UK

    Lara Piccolo

  11. University of Paderborn, Paderborn, Germany

    Stefan Sauer

  12. Faculty of Sciences, Department of Computer Science, Vrije Universiteit, Amsterdam, The Netherlands

    Gerrit van der Veer

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Saadati, P., Abdelnour-Nocera, J., Clemmensen, T. (2022). Co-design Workshops as a Step Towards Pilot Implementation for Complex Workplaces. In: Ardito, C., et al. Sense, Feel, Design. INTERACT 2021. Lecture Notes in Computer Science, vol 13198. Springer, Cham. https://doi.org/10.1007/978-3-030-98388-8_38

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  • DOI: https://doi.org/10.1007/978-3-030-98388-8_38

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-98387-1

  • Online ISBN: 978-3-030-98388-8

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