Skip to main content

Determinants of Mobile Wallet Adoption: A Longitudinal Approach Applying an Extension of the Technology Acceptance Model in Cameroon

  • Conference paper
  • First Online:
Information Systems and Technologies (WorldCIST 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 469))

Included in the following conference series:

  • 1227 Accesses

Abstract

This study develops and tests a modified technology acceptance model (TAM) to assess Cameroon's key determinants of mobile wallet (m-wallet) adoption. The proposed research model is tested using a longitudinal approach with data collected in two phases: December 2019 for the first phase and March and April 2021 for the second phase during the COVID-19. Data analysis was realized using the partial least squares structural equation modeling. Also, a multi-group analysis was conducted to assess the differences between the datasets collected from the two phases of the study. The results provide strong support to seven out of the eight proposed hypotheses. They also detected differences in the two datasets with only one significant difference. Finally, implications for research and practice are presented and discussed.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Shaw, N., Eschenbrenner, B., Brand, B.M.: Towards a mobile app diffusion of innovations model: a multinational study of mobile wallet adoption. J. Retail. Consum. Serv. 64, 102768 (2022)

    Article  Google Scholar 

  2. Samuel Fosso, W., et al.: Fostering financial inclusion in a developing country: predicting user acceptance of mobile wallets in cameroon. J. Glob. Inf. Manage. (JGIM) 29(4), 195–220 (2021)

    Article  Google Scholar 

  3. HDFCBANK: 7 Reasons Why You Should Be Using A Mobile Wallet – If You Aren't Already, 21 November 2021. https://www.hdfcbank.com/personal/resources/learning-centre/pay/reasons-why-you-should-be-using-a-mobile-wallet-if-you-arent-already?__cf_chl_jschl_tk__=gE.ism56_uaxZ3IZelD9DwlanrO0IgfxUqcgzUYQGvI-1637513744-0-gaNycGzNCL0

  4. Mombeuil, C., Uhde, H.: Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat pay: a mixed-method two-phase design study. J. Retail. Consum. Serv. 59, 102384 (2021)

    Article  Google Scholar 

  5. Lew, S., et al.: The disruptive mobile wallet in the hospitality industry: an extended mobile technology acceptance model. Technol. Soc. 63, 101430 (2020)

    Article  Google Scholar 

  6. Taheam, K., Sharma, R., Goswami, S.: Drivers of digital wallet usage: implications for leveraging digital marketing. Int. J. Econ. Res. 13(1), 175–186 (2016)

    Google Scholar 

  7. Hawlk, K.: What is a mobile wallet, and should you use one? 27 January 2020. https://www.creditkarma.com/credit-cards/i/what-is-a-mobile-wallet/

  8. Leong, L.-Y., et al.: Predicting mobile wallet resistance: a two-staged structural equation modeling-artificial neural network approach. Int. J. Inf. Manage. 51, 102047 (2020)

    Article  Google Scholar 

  9. León, C.: The adoption of a mobile payment system: the user perspective. Lat. Am. J. Central Bank. 2(4), 100042 (2021)

    Article  MathSciNet  Google Scholar 

  10. Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)

    Article  Google Scholar 

  11. Venkatesh, V., Davis, F.D.: A theoretical extension of the technology acceptance model: four longitudinal field studies. Manage. Sci. 46(2), 186–204 (2000)

    Article  Google Scholar 

  12. Venkatesh, V., et al.: User acceptance of information technology: toward a unified view. MIS Q. 27(3), 425–478 (2003)

    Article  Google Scholar 

  13. Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: User acceptance of computer technology: a comparison of two theoretical models. Manage. Sci. 35(8), 982–1003 (1989)

    Article  Google Scholar 

  14. Venkatesh, V., Davis, F., Morris, M.: Dead or alive? The development, trajectory and future of technology adoption research. J. Assoc. Inf. Syst. 8(4), 267–286 (2007). https://doi.org/10.17705/1jais.00120

    Article  Google Scholar 

  15. Alalwan, A.A., et al.: Examining adoption of mobile internet in Saudi Arabia: extending TAM with perceived enjoyment, innovativeness and trust. Technol. Soc. 55, 100–110 (2018)

    Article  Google Scholar 

  16. Samuel, F.W., et al.: Fostering financial inclusion in a developing country: predicting user acceptance of mobile wallets in cameroon. J. Glob. Inf. Manage. (JGIM) 29(4), 195–220 (2021)

    Article  Google Scholar 

  17. Ringle, C.M., Wende, S., Becker, J.-M.: SmartPLS 3 (2014). www.smartpls.com

  18. Hair, J.F., et al.: A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 2nd edn. SAGE Publications Inc, Thousand Oaks (2017)

    MATH  Google Scholar 

  19. Chin, W.W.: The partial least squares approach for structural equation modeling (1998)

    Google Scholar 

  20. Chin, W.W.: How to write up and report PLS analyses. In: Vinzi, V.E., Chin, W.W., Henseler, J., Wang, H. (eds.) Handbook of Partial Least Squares, pp. 655–690. Springer, Heidelberg (2010). https://doi.org/10.1007/978-3-540-32827-8_29

    Chapter  Google Scholar 

  21. Fornell, C., Larcker, D.F.: Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 18(1), 39–50 (1981). https://doi.org/10.1177/002224378101800104

    Article  Google Scholar 

  22. Schuetz, S., Venkatesh, V.: Blockchain, adoption, and financial inclusion in India: research opportunities. Int. J. Inf. Manage. 52, 101936 (2020). https://doi.org/10.1016/j.ijinfomgt.2019.04.009

    Article  Google Scholar 

  23. Mombeuil, C.: An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets. J. Retail. Consum. Serv. 55, 102127 (2020)

    Article  Google Scholar 

  24. Singh, N., Sinha, N., Liébana-Cabanillas, F.J.: Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence. Int. J. Inf. Manage. 50, 191–205 (2020)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Samuel Fosso Wamba .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Fosso Wamba, S. (2022). Determinants of Mobile Wallet Adoption: A Longitudinal Approach Applying an Extension of the Technology Acceptance Model in Cameroon. In: Rocha, A., Adeli, H., Dzemyda, G., Moreira, F. (eds) Information Systems and Technologies. WorldCIST 2022. Lecture Notes in Networks and Systems, vol 469. Springer, Cham. https://doi.org/10.1007/978-3-031-04819-7_4

Download citation

Publish with us

Policies and ethics