Skip to main content

e-Marketing Influence on Rural Tourism Destination Sustainability: A Conceptual Approach

  • Conference paper
  • First Online:
Information Systems and Technologies (WorldCIST 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 470))

Included in the following conference series:

  • 1023 Accesses

Abstract

As the demand for rural tourism destinations increases, the relevancy of the tourism sector to the overall destination sustainability becomes even more significant, and the existing tourism operators transition their marketing initiatives to a digital nature, it is critical to understand how the global quality of the implemented e-marketing initiatives are impacting rural destinations image and brand equity, how they trigger tourists’ intention to visit, and as a consequence foster overall destination sustainability. Hence, a novel conceptual model, drawn on Delone & McLean Information Systems Success model, Tan & Wu model on the relations between destination image and future visit behavior, and on the overall brand equity context presented by Verma, is proposed and the multiple implications on the presented artefact are discussed.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 229.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 299.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Ramadhani, R., Suswanta, S., Shaddiq, S.: E-marketing of village tourism development strategy (Case Study in the Tourist Village Puncak Sosok). J. Robot. Control 2(2), 72–77 (2021)

    Google Scholar 

  2. Karali, A., Das, S., Roy, H.: Forty years of the rural tourism research: reviewing the trend, pattern and future agenda. Tour. Recreat. Res. 1–28 (2021)

    Google Scholar 

  3. Au-Yong-Oliveira, M., Gonçalves, R., Martins, J., Branco, F.: The social impact of technology on millennials and consequences for higher education and leadership. Telemat. Inform. 35(4), 954–963 (2018). https://doi.org/10.1016/j.tele.2017.10.007

    Article  Google Scholar 

  4. Kulkarni, K.K., Kalro, A.D., Sharma, D., Sharma, P.: A typology of viral ad sharers using sentiment analysis. J. Retail. Consum. Serv. 53 (2020). https://doi.org/10.1016/j.jretconser.2019.01.008

  5. Kotler, P., Bowen, J.T., Makens, J., Baloglu, S.: Marketing for hospitality and tourism (2017)

    Google Scholar 

  6. Bala, M., Verma, D.: A critical review of digital marketing. In: Bala, M., Verma, D. (eds.) A Crit. Rev. Digit. Mark. Int. J. Manag. IT Eng. vol. 8(10), pp. 321–339 (2018)

    Google Scholar 

  7. Kannan, P.K., Li, H.A.: Digital marketing: a framework, review and research agenda. Int. J. Res. Mark. 34(1), 22–45 (2017). https://doi.org/10.1016/j.ijresmar.2016.11.006

  8. Chaffey, D., Ellis-Chadwick, F.: Digital marketing. Pearson UK (2019)

    Google Scholar 

  9. de Almeida, M.A.P.: “Territorial inequalities: depopulation and local development policies in the Portuguese rural world,” Territ. inequalities depopulation local Dev. policies Port. Rural world, no. 22, pp. 61–87 (2017)

    Google Scholar 

  10. Lee, T.H.: Influence analysis of community resident support for sustainable tourism development. Tour. Manag. 34, 37–46 (2013)

    Article  Google Scholar 

  11. Liu, Z.: Sustainable tourism development: a critique. J. Sustain. Tour. 11(6), 459–475 (2003). https://doi.org/10.1080/09669580308667216

    Article  Google Scholar 

  12. Agyeiwaah, E., McKercher, B., Suntikul, W.: Identifying core indicators of sustainable tourism: a path forward? Tour. Manag. Perspect. 24, 26–33 (2017)

    Article  Google Scholar 

  13. López, M.F.B., Virto, N.R., Manzano, J.A., Miranda, J.G.-M.: Residents’ attitude as determinant of tourism sustainability: the case of Trujillo. J. Hosp. Tour. Manag. 35, 36–45 (2018). https://doi.org/10.1016/j.jhtm.2018.02.002

    Article  Google Scholar 

  14. Boley, B.B., McGehee, N.G.: Measuring empowerment: developing and validating the resident empowerment through tourism scale (RETS). Tour. Manag. 45, 85–94 (2014)

    Article  Google Scholar 

  15. Pulido-Fernández, J.I., Andrades-Caldito, L., Sánchez-Rivero, M.: Is sustainable tourism an obstacle to the economic performance of the tourism industry? Evidence from an international empirical study. J. Sustain. Tour. 23(1), 47–64 (2015). https://doi.org/10.1080/09669582.2014.909447

    Article  Google Scholar 

  16. Delone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: a ten-year update. J. Manag. Inf. Syst. 19(4), 9–30 (2003). https://doi.org/10.1080/07421222.2003.11045748

    Article  Google Scholar 

  17. Tan, W.-K., Wu, C.-E.: An investigation of the relationships among destination familiarity, destination image and future visit intention. J. Destin. Mark. Manag. 5(3), 214–226 (2016)

    Google Scholar 

  18. Verma, P.: The effect of brand engagement and brand love upon overall brand equity and purchase intention: a moderated –mediated model. J. Promot. Manag. 27(1), 103–132 (2021). https://doi.org/10.1080/10496491.2020.1809591

    Article  Google Scholar 

  19. Laumer, S., Maier, C., Weitzel, T.: Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users. Eur. J. Inf. Syst. 26(4), 333–360 (2017). https://doi.org/10.1057/s41303-016-0029-7

    Article  Google Scholar 

  20. Kim, S.-E., Lee, K.Y., Il Shin, S., Yang, S.-B.: Effects of tourism information quality in social media on destination image formation: the case of Sina Weibo. Inf. Manag. 54(6), 687–702 (2017)

    Google Scholar 

  21. Kotoua, S., Ilkan, M.: Tourism destination marketing and information technology in Ghana. J. Destin. Mark. Manag. 6(2), 127–135 (2017). https://doi.org/10.1016/j.jdmm.2017.04.007

    Article  Google Scholar 

  22. Espelt, N.G., Benito, J.A.D.: The social construction of the image of Girona: a methodological approach. Tour. Manag. 26(5), 777–785 (2005)

    Article  Google Scholar 

  23. Chon, K.-S.: Tourism destination image modification process: marketing implications. Tour. Manag. 12(1), 68–72 (1991). https://doi.org/10.1016/0261-5177(91)90030-W

    Article  Google Scholar 

  24. Kladou, S., Kehagias, J.: Assessing destination brand equity: an integrated approach. J. Destin. Mark. Manag. 3(1), 2–10 (2014)

    Google Scholar 

  25. Yacob, S., Johannes, J., Qomariyah, N.: Visiting Intention: a perspective of destination attractiveness and image in Indonesia Rural Tourism. Sriwij. Int. J. Dyn. Econ. Bus. 3(2), 122–133 (2019)

    Article  Google Scholar 

  26. Greaves, N., Skinner, H.: The importance of destination image analysis to UK rural tourism. Mark. Intell. Plan. 28(4), 486–507 (2010)

    Article  Google Scholar 

  27. Martins, J., et al.: Assessing the success behind the use of education management information systems in higher education. Telemat. Inform. 38, 182–193 (2019). https://doi.org/10.1016/j.tele.2018.10.001

    Article  Google Scholar 

  28. Isaac, O., Abdullah, Z., Ramayah, T., Mutahar, A.M.: Factors determining user satisfaction of internet usage among public sector employees in Yemen. Int. J. Technol. Learn. Innov. Dev. 10(1), 37–68 (2018). https://doi.org/10.1504/IJTLID.2018.091800

    Article  Google Scholar 

  29. Chiu, H.-C., Hsieh, Y.-C., Kao, C.-Y.: Website quality and customer’s behavioural intention: an exploratory study of the role of information asymmetry. Total Qual. Manag. Bus. Excell. 16(2), 185–197 (2005)

    Article  Google Scholar 

  30. Loureiro, S., González, F.: The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty. J. Travel Tour. Mark. 25(2), 117–136 (2008)

    Article  Google Scholar 

  31. Konecnik, M., Gartner, W.C.: Customer-based brand equity for a destination. Ann. Tour. Res. 34(2), 400–421 (2007)

    Article  Google Scholar 

  32. Zhang, H., Fu, X., Cai, L.A., Lu, L.: Destination image and tourist loyalty: a meta-analysis. Tour. Manag. 40, 213–223 (2014)

    Article  Google Scholar 

  33. Lee, G., Cai, L.A., O’Leary, J.T.: WWW. Branding. States. US: an analysis of brand-building elements in the US state tourism websites. Tour. Manag. 27(5), 815–828 (2006)

    Article  Google Scholar 

  34. Hallmann, K., Zehrer, A., Müller, S.: Perceived destination image: an image model for a winter sports destination and its effect on intention to revisit. J. Travel Res. 54(1), 94–106 (2015)

    Article  Google Scholar 

  35. Kanwel, S., Lingqiang, Z., Asif, M., Hwang, J., Hussain, A., Jameel, A.: The influence of destination image on tourist loyalty and intention to visit: testing a multiple mediation approach. Sustainability 11(22) (2019). https://doi.org/10.3390/su11226401

  36. Chaulagain, S., Wiitala, J., Fu, X.: The impact of country image and destination image on US tourists’ travel intention. J. Destin. Mark. Manag. 12, 1–11 (2019). https://doi.org/10.1016/j.jdmm.2019.01.005

    Article  Google Scholar 

  37. Faircloth, J.B., Capella, L.M., Alford, B.L.: The effect of brand attitude and brand image on brand equity. J. Mark. Theory Pract. 9(3), 61–75 (2001). https://doi.org/10.1080/10696679.2001.11501897

    Article  Google Scholar 

  38. Lee, H., Lee, C., Wu, C.: Brand image strategy affects brand equity after M&A. Eur. J. Mark. 45(7/8), 1091–1111 (2011)

    Google Scholar 

  39. Sasmita, J., Suki, N.M.: Young consumers’ insights on brand equity: Effects of brand association, brand loyalty, brand awareness, and brand image. Int. J. Retail Distrib. Manag. 43(3), 276–292 (2015)

    Google Scholar 

  40. Pulido-Fernández, J.I., López-Sánchez, Y.: Perception of sustainability of a tourism destination: analysis from tourist expectations. Int. Bus. Econ. Res. J. 13(7), 1587–1598 (2014)

    Google Scholar 

  41. Dumitriu, D., Militaru, G., Deselnicu, D.C., Niculescu, A., Popescu, M.A.: A perspective over modern smes: managing brand equity, growth and sustainability through digital marketing tools and techniques. Sustainability 11(7) (2019). https://doi.org/10.3390/su11072111

  42. Rahayu, M., Zulhan, O., Aliffaizi, A., Mohd, F.: Brand equity and customer behavioural intention: a case of food truck business. J. Tour. Hosp. Culin. Arts 9(2), 561–570 (2017)

    Google Scholar 

  43. Bose, S., Pradhan, S., Bashir, M., Roy, S.K.: Customer-based place brand equity and tourism: a regional identity perspective. J. Travel Res. 0047287521999465 (2021). https://doi.org/10.1177/0047287521999465

  44. Cardona, A.R., Sun, Q., Li, F., White, D.: Assessing the effect of personal cultural orientation on brand equity and revisit intention: exploring destination branding in Latin America. J. Glob. Mark. 30(5), 282–296 (2017). https://doi.org/10.1080/08911762.2017.1336827

    Article  Google Scholar 

  45. Vial, G.: Understanding digital transformation: a review and a research agenda. J. Strateg. Inf. Syst. 28(2), 118–144 (2019)

    Article  Google Scholar 

  46. Terje, S., Mehmet, M., Göran, S., Sander, S.: Atmospheric experiences that emotionally touch customers: a case study from a winter park. Manag. Serv. Qual. An Int. J. 19(6), 721–746 (2009). https://doi.org/10.1108/09604520911005099

    Article  Google Scholar 

  47. Matos, A., Pinto, B., Barros, F., Martins, S., Martins, J., Au-Yong-Oliveira, M.: Smart cities and smart tourism: what future do they bring? BT - New Knowledge in Information Systems and Technologies, pp. 358–370 (2019)

    Google Scholar 

  48. Labanauskaitė, D., Fiore, M., Stašys, R.: Use of E-marketing tools as communication management in the tourism industry. Tour. Manag. Perspect. 34, 100652 (2020)

    Article  Google Scholar 

  49. Helgadóttir, G., Dashper, K.: 20 years of Nordic rural tourism research: a review and future research agenda. Scand. J. Hosp. Tour. 1–10 (2020)

    Google Scholar 

  50. Vaishar, A., Šťastná, M.: Impact of the COVID-19 pandemic on rural tourism in Czechia Preliminary considerations. Curr. Issues Tour. 1–5 (2020)

    Google Scholar 

  51. Campón-Cerro, A.M., Hernández-Mogollón, J.M., Alves, H.: Sustainable improvement of competitiveness in rural tourism destinations: the quest for tourist loyalty in Spain J. Destin. Mark. Manag. 6(3), 252 266 (2017)

    Google Scholar 

  52. Martins, J., Gonçalves, R., Oliveira, T., Cota, M., Branco, F.: Understanding the determinants of social network sites adoption at firm level: a mixed methodology approach. Electron. Commer. Res. Appl. 18, 10–26 (2016). https://doi.org/10.1016/j.elerap.2016.05.002

    Article  Google Scholar 

Download references

Acknowledgements

This work is financed by National Funds through the Portuguese funding agency, FCT – Fundação para a Ciência e a Tecnologia within project LA/P/0063/2020.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Sónia Rodrigues .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Rodrigues, S., Correia, R., Gonçalves, R., Branco, F., Martins, J. (2022). e-Marketing Influence on Rural Tourism Destination Sustainability: A Conceptual Approach. In: Rocha, A., Adeli, H., Dzemyda, G., Moreira, F. (eds) Information Systems and Technologies. WorldCIST 2022. Lecture Notes in Networks and Systems, vol 470. Springer, Cham. https://doi.org/10.1007/978-3-031-04829-6_40

Download citation

Publish with us

Policies and ethics