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Gender Inclusiveness in Public Transportation: Social Media Analysis

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HCI in Mobility, Transport, and Automotive Systems (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13335))

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Abstract

This study aims to analyze how social media informs women’s facilities in public transportation. Public transportation is one of the facilities provided by the government for its people to facilitate public access. However, there are problems in public transport, one of which is women who are sometimes the objects of crime in public transportation. Therefore, special facilities for women are needed in public transportation. In today’s era of social media, a policy will be more easily conveyed to the public. Social media, especially Twitter, is needed in delivering women information services in public transportation. This study used a Qualitative Data Analysis Software (QDAS) approach to Nvivo 12 Plus. This research data used Twitter through several busway accounts such as BRT Semarang, Trans Jakarta, and Trans Surabaya. The results indicated that information about women’s and safe women’s facilities had received special attention from the public service providers but was less intensely discussed in the Twitter accounts of BRT Semarang, Trans Jakarta, and Trans Surabaya. The results of the word frequency showed that the greeting word "sis" was used more often on Twitter. They used Twitter as a medium to receive suggestions, criticisms, and complaints from the public through #continuetocleanup, which is a step to continue improving busway services to become comfortable and safe public transportation for the community.

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Authors and Affiliations

  1. Department of Government Affairs and Administration, Jusuf Kalla School of Government, University of Muhammadiyah Yogyakarta, Yogyakarta, Indonesia

    Umi Kulsum, Achmad Nurmandi, Isnaini Muallidin, Mohammad Jafar Loilatu & Danang Kurniawan

Authors
  1. Umi Kulsum
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  2. Achmad Nurmandi
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  3. Isnaini Muallidin
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  4. Mohammad Jafar Loilatu
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  5. Danang Kurniawan
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Corresponding author

Correspondence to Umi Kulsum .

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Editors and Affiliations

  1. Technische Universität Ilmenau, Ilmenau, Germany

    Heidi Krömker

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Kulsum, U., Nurmandi, A., Muallidin, I., Loilatu, M.J., Kurniawan, D. (2022). Gender Inclusiveness in Public Transportation: Social Media Analysis. In: Krömker, H. (eds) HCI in Mobility, Transport, and Automotive Systems. HCII 2022. Lecture Notes in Computer Science, vol 13335. Springer, Cham. https://doi.org/10.1007/978-3-031-04987-3_37

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  • DOI: https://doi.org/10.1007/978-3-031-04987-3_37

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-04986-6

  • Online ISBN: 978-3-031-04987-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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