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Stakeholder Perceptions on Requirements for Accessible Technical Condition Information in Residential Real Estate Transactions

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Universal Access in Human-Computer Interaction. Novel Design Approaches and Technologies (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13308))

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Abstract

Buyers of residential real estate frequently experience dissatisfaction with the property they have purchased. Recent findings suggest that insufficient knowledge about the property is a key trigger to ensuing disappointment and claims for compensation. Further, a good technical condition report reduces the probability of dissatisfaction and insurance claims. For the purpose of designing services for improving technical condition information and its flow, we elicited stakeholder perceptions on the suitability of residential real estate technical condition reports. Specifically, we conducted multiple surveys which we content analyzed and used as the basis for a conceptual model of information products and dependencies needed to deliver better information to stakeholders in a real estate transaction process. The conceptual model, in turn, forms the basis for specific service design in future work.

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Notes

  1. 1.

    All coding was performed in NVivo (various versions) and Microsoft Power BI.

  2. 2.

    To distinguish between data that is based on content analysis and quantitative survey data, we use different colour schemes in Fig. 3 and in other figures. We use colour schemes that are accessible also for those with colour vision deficiency https://colorbrewer2.org/#type=sequential&scheme=BuGn&n=3 and https://personal.sron.nl/~pault/#sec:qualitative.

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Acknowledgements

This research is funded by the Norwegian Research Council under project number 296256 Smart Real Estate Transactions. The authors are grateful to Vendu AS for organizing the respondents for the surveys.

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Authors and Affiliations

  1. Norwegian Computing Center, Pb. 114 Blindern, 0314, Oslo, Norway

    Kristin S. Fuglerud & Bjarte M. Østvold

  2. Simula Metropolitan Center for Digital Engineering, Center for Effective Digitalization of the Public Sector, OsloMet, Pb. 4 St. Olavs plass, 0130, Oslo, Norway

    Jo E. Hannay

Authors
  1. Jo E. Hannay
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  2. Kristin S. Fuglerud
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  3. Bjarte M. Østvold
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Corresponding author

Correspondence to Jo E. Hannay .

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Editors and Affiliations

  1. Foundation for Research and Technology - Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  2. University of Crete and Foundation for Research and Technology - Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

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Hannay, J.E., Fuglerud, K.S., Østvold, B.M. (2022). Stakeholder Perceptions on Requirements for Accessible Technical Condition Information in Residential Real Estate Transactions. In: Antona, M., Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Novel Design Approaches and Technologies. HCII 2022. Lecture Notes in Computer Science, vol 13308. Springer, Cham. https://doi.org/10.1007/978-3-031-05028-2_16

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  • DOI: https://doi.org/10.1007/978-3-031-05028-2_16

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-05027-5

  • Online ISBN: 978-3-031-05028-2

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