Skip to main content
SpringerLink
Log in

The Communicability of the Interaction of the Elderly User with the WhatsApp Application

  • Conference paper
  • First Online:
Universal Access in Human-Computer Interaction. Novel Design Approaches and Technologies (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13308))

Included in the following conference series:

  • 1106 Accesses

Abstract

The advances in digital technologies and the widespread use of smartphones have greatly changed the way people communicate, mainly through social platforms. At the same time, the sharp growth of the elderly population raises the question of the relationship of the elderly and the new digital media, especially with the Covid-19 pandemic that has conditioned social isolation. This research aims to investigate the communicability of the interaction of elderly users with the WhatsApp application. Methodologically, a case of study was conducted with a group of 10 elderly. The Communicability Evaluation Method of Semiotic Engineering was applied. The results showed interaction problems related to the attribution of meaning, perception, recognition of icons; highlighted the most frequent communicability ruptures during the interaction; confirmed low vision as the most impacting change of aging; presented a global report of the usage experiences by elderly and also mitigated the satisfaction and classification of the service.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 109.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 139.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Barbosa, S., Silva, B.: Interação Humano-Computador, 1st edn. Campus/Elsevier, São Paulo (2010). ISBN 978-85-352-3418-3

    Google Scholar 

  2. Brasil: Estatuto do Idoso: Lei Federal nº 10.741, de 01 de outubro de 2003. Secretaria Especial dos Direitos Humanos, Brasília, DF (2003)

    Google Scholar 

  3. Deloitte: Global Mobile Consumer Survey 2019. Disponível em. pesquisas.lp.deloittecomunicacao.com.br/global-mobile-consumer-19. Acesso em 20 de jan de 2021 (2019)

  4. de Paula, N., Barbosa, G., Silva, I., Silva, T.: Evaluation of user experience and sociability on social softwares in an elderly people perspective: a facebook case study. In: Proceedings of the 17th Brazilian Symposium on Human Factors in Computing Systems (IHC 2018), Belém, Brazil (2018)

    Google Scholar 

  5. de Souza, C.: The Semiotic Engineering of Human-Computer Interaction, vol. 1. The MIT Press, Cambridge (2005)

    Google Scholar 

  6. de Souza, C., Leitão, C.: Métodos de Engenharia Semiótica para Pesquisa Científica em IHC, 1st edn. Morgan & Claypool, San Francisco (2009)

    Google Scholar 

  7. Gil, A.: Como elaborar projetos de pesquisa, 6th edn. Atlas, São Paulo (2017)

    Google Scholar 

  8. Glaser, B., Strauss, A.: The Discovery of Grounded Theory: Strategies for Qualitative Research. Aldine de Gruyter, New York (1967)

    Google Scholar 

  9. Guner, H., Acarturk, C.: The use and acceptance of ICT by senior citizens: a comparison of technology acceptance model (TAM) for elderly and young adults. Univ. Access Inf. Soc. 19(2), 311–330 (2018). https://doi.org/10.1007/s10209-018-0642-4

    Article  Google Scholar 

  10. IBGE Notícias: PNAD Contínua TIC 2018. Disponível em (2018). https://agenciadenoticias.ibge.gov.br/agencia-sala-de-imprensa/2013-agencia-de-noticias/releases/27515-pnad-continua-tic-2018-internet-chega-a-79-1-dos-domicilios-do-pais. Acesso em: 09 de dez. de 2020

  11. IPEA – Instituto de Pesquisa Econômica Aplicada: População idosa brasileira deve aumentar até 2060. Disponível em (2018). www.ipea.gov.br/portal/index.php?option=com_content&view=article&id=33875. Acesso em: 09 de dez. de 2020

  12. Kemp, S.: Digital 2021: the latest insights into the ‘state of digital’. We Are Social. Disponível em (2021). https://wearesocial.com/blog/2021/01/digital-2021-the-latest-insights-into-the-state-of-digital. Acesso em: 28 de jan. de 2021

  13. Matassi, M., Boczkowski, P., Mitchelstein, E.: Domesticating WhatsApp: Family, friends, work, and study in everyday communication. Novas mídias e sociedade 21(10), 2183–2200 (2019). https://doi.org/10.1177/1461444819841890

  14. Muriana, L., Hornung, H.: Including older adults into the design process: challenges and lessons learned. In: Proceedings of the 16th Brazilian Symposium on Human Factors in Computing Systems (IHC 2017), Joinville, Brazil (2017)

    Google Scholar 

  15. Oliveira, W., Hessel, A., Pesce, L.: Envelhecimento e inclusão digital: autonomia e empoderamento à luz da pedagogia crítica freireana. Revista Prâksis 3, 85–101 (2020). https://doi.org/10.25112/rpr.v3i0.2150

  16. Oppl, S., Stary, C.: Game-playing as an effective learning resource for elderly people: encouraging experiential adoption of touchscreen technologies. Univ. Access Inf. Soc. 19(2), 295–310 (2018). https://doi.org/10.1007/s10209-018-0638-0

    Article  Google Scholar 

  17. Petrovcic, A., Rogelj, A., Dolnicar, V.: Smart but not adapted enough: Heuristic evaluation of smartphone launchers with an adapted interface and assistive technologies for older adults. Comput. Hum. Behav. 79, 123–136 (2018). https://doi.org/10.1016/j.chb.2017.10.021

    Article  Google Scholar 

  18. Prates, R., Barbosa, S.: Introdução à Teoria e Prática da Interação Humano Computador fundamentada na Engenharia Semiótica. In: Kowaltowski, T., Breitman, K. (Orgs.) Jornada de Atualização em Informática, 2007. Editora PUC, Rio de Janeiro (2007)

    Google Scholar 

  19. Rocha, E., Padovani, S.: Usabilidade e acessibilidade em smartphones: identificação de características do envelhecimento e suas implicações para o design de interface de smartphones. Ergodesign HCI 4, 58–66 (2016). https://doi.org/10.22570/ergodesignhci.v4iEspecial.119

  20. Rocha, E., Padovani, S.: Conduzindo Focus Group com idosos: Compreendendo como interagem e querem aprender a utilizar smartphones. In: 16° USIHC, Blucher Design Proceedings, vol. 3 (2017). ISSN 2318-6968. https://doi.org/10.5151/16ergodesign-0258

  21. Sacramento, C., et al.: Comunicabilidade no Facebook: uma Avaliação da Interação de Jovens e Idosos com o MAC-g. In: Proceedings of the 14th Brazilian Symposium on Human Factors in Computing Systems (IHC 2015), Salvador, Brazil (2015)

    Google Scholar 

  22. Salman, H., Ahmad, W., Sulaiman, S.: Usability evaluation of the smartphone user interface in supporting elderly users from experts’ perspective. IEEE Access 6 (2018). https://doi.org/10.1109/ACCESS.2018.2827358

  23. Salman, H.M., Wan Ahmad, W.F., Sulaiman, S.: Heuristic evaluation of the smartphone applications in supporting elderly. In: Saeed, F., Gazem, N., Mohammed, F., Busalim, A. (eds.) IRICT 2018. AISC, vol. 843, pp. 781–790. Springer, Cham (2019). https://doi.org/10.1007/978-3-319-99007-1_72

  24. Tsai, T.-H., Tseng, K., Chang, Y.-S.: Testing the usability of smartphone surface gestures on different sizes of smartphones by different age groups of users (2017). https://doi.org/10.1016/j.chb.2017.05.013

  25. Vaportzis, E., Clausen, M., Gow, A.: Older adults perceptions of technology and barriers to interacting with tablet computers: a focus group study. Front. Psychol. (2017). https://doi.org/10.3389/fpsyg.2017.01687

  26. Wildenbos, G., Peute, L., Jaspers, M.: Aging barriers influencing mobile health usability for older adults: a literature based framework (MOLD-US). Int. J. Med. Inform. 114, 66–75 (2018). ISSN 1386-5056. https://doi.org/10.1016/j.ijmedinf.2018.03.012

  27. .Yang, H.-L., Lin, S.-L.: The reasons why elderly mobile users adopt ubiquitous mobile so-cial service. Comput. Hum. Behav. 93, 62–75 (2019). https://doi.org/10.1016/j.chb.2018.12.005

    Article  MathSciNet  Google Scholar 

  28. Zain, A.: Aging-friendly smartphones: an analysis of design and user-interface to understand smartphone ‘usability’ for elderly citizens. In: Conference: Senex: III. Congress of Aging Studies for Graduate Students. Akdeniz University, Antalya, Turkey (2019)

    Google Scholar 

  29. Zhao, X., et al.: Smartphone application training program improves smartphone usage competency and quality of life among the elderly in an elder university in China: a randomized (2020). https://doi.org/10.1016/j.ijmedinf.2019.104010

Download references

Author information

Authors and Affiliations

  1. Universidade Federal do Pará, Tucuruí, PA, Brazil

    Regina Oliveira, Bruno Merlin & Heleno Fülber

Authors
  1. Regina Oliveira
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Bruno Merlin
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Heleno Fülber
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Regina Oliveira .

Editor information

Editors and Affiliations

  1. Foundation for Research and Technology - Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  2. University of Crete and Foundation for Research and Technology - Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Oliveira, R., Merlin, B., Fülber, H. (2022). The Communicability of the Interaction of the Elderly User with the WhatsApp Application. In: Antona, M., Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Novel Design Approaches and Technologies. HCII 2022. Lecture Notes in Computer Science, vol 13308. Springer, Cham. https://doi.org/10.1007/978-3-031-05028-2_21

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-05028-2_21

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-05027-5

  • Online ISBN: 978-3-031-05028-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation