Abstract
With the revolution in digital technologies, users face challenges to learn, understand, and use modern devices and online services. Thus, they seek intermediate help, i.e., assistance from others to avail the benefits of technological advancement. The prior studies showed that people with special needs, including the users with visual impairments, and older adults ask for help from their caregivers as they encounter problems with technology use. However, there is a gap in existing literature to systematically investigate the expectations, and challenges of users in availing help from others with using digital devices (e.g., computers, mobile phones) and online accounts. We addressed this gap in our work, where we focused on the young adults. The findings from our study unpacked the contexts of availing intermediate help with using devices and accounts, where we identified the corresponding challenges, concerns, and the security and privacy risks of users.
H. Atashpanjeh and A. Behfar—contributed equally to this paper
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Atashpanjeh, H., Behfar, A., Haverkamp, C., Verdoes, M.M., Al-Ameen, M.N. (2022). Intermediate Help with Using Digital Devices and Online Accounts: Understanding the Needs, Expectations, and Vulnerabilities of Young Adults. In: Moallem, A. (eds) HCI for Cybersecurity, Privacy and Trust. HCII 2022. Lecture Notes in Computer Science, vol 13333. Springer, Cham. https://doi.org/10.1007/978-3-031-05563-8_1
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