Abstract
With the development of “intelligent” society, smart terminals have been used in many occasions of daily life. Smart phones have become an extension of people, which is an indispensable medium that people connect with each other and the society. Currently, among the 274 million elderly mobile phone users in China, 134 million are elderly smartphone users. Nearly 140 million seniors are connected to the Internet through smartphones. Through an online questionnaire survey on smartphone use experience for young-old, this paper attempts to investigate the actual needs and difficulties of young-old in the use of smartphones, and the preference of this group for the age-appropriate design of mobile phones. Based on the 500 valid samples of the survey, we found that the young-old tend to actively learn the use of mobile phones, but the current smartphone APPs does not take into account the special need of the young-old, and the adaptability of the touch-screen experience. We suggest that it’s necessary to consider the need of the old users in terms of functions, interfaces, menu settings, so as to improve the willingness of the old to use mobile APPS and improve the effect of human-computer interaction.
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The research is supported by the 2022 Hunan social science achievement evaluation committee Research Program (Project No.: XSP22YBZ016).
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Appendix
Appendix
A Survey on Smartphone Usage Experience of Young-Old
Hello, thank you very much for filling out this questionnaire! We are the research team of the School of Design and Art of Changsha University of Science and Technology. Please rest assured that the anonymous information obtained in this questionnaire is for research and statistical purposes only. There is no standard answer to the following questions, please fill in the truth, thank you for your support and cooperation!
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1.
This questionnaire is filled out by () ?(radio)
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A.
Myself
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B.
Fill in on behalf of my family
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2.
What is your gender?(radio)
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A.
Male
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B.
Female
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3.
What is your age?(radio)
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A.
50–55 years old
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B.
55–60 years old
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C.
60–65 years old
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D.
65–70 years old
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4.
What is your education level?(radio)
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A.
Illiterate
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B.
Elementary school and below
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C.
Junior high school
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D.
Secondary school high school
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E.
College
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F.
Bachelor degree and above
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5.
What is your current residence status?(radio)
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A.
Living alone
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B.
Elderly couple living together
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C.
Living with children
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D.
Other
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6.
How is your smartphone usage?(radio)
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A.
Can use, and be familiar with
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B.
Can use, know how to use a few software
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C.
Only a little basic operation of calling and sending messages
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D.
Not very good at, just know how to start the smartphone
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E.
I don't know how to use
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F.
No cell phone
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7.
Why do you want to learn about smartphones? (Optional)
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A.
I like to accept new things
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B.
Influenced by the people around me
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C.
Life needs
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D.
Life is too boring, want to find some fun
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8.
How did you learn about smartphones?(Optional)
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A.
Sons and daughters’ teaching
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B.
Grandchildren’s teaching
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C.
Friends and neighbors’ teaching
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D.
Self-taught through senior college and reading
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E.
Self-learning through the smartphone's own teaching skills
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9.
What is your smartphone generally used for?(Optional)
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A.
Contact others
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B.
Take photos or short videos
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C.
Listen to music, watch news and short videos
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D.
Internet consultation
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E.
Online shopping
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F.
Play games to relax (such as matchmaking)
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10.
The main way you get mobile software is()(radio)
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A.
System's own application store
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B.
Third-party application store
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C.
Search through Baidu, etc.
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D.
Not clear
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11.
How much software do you have in your smartphone now?(radio)
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A.
5 or less
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B.
5–10
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C.
10–15
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D.
15 or more
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12.
For you, what has been your experience with your smartphone? (radio)
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A.
Get information
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B.
Communication platform
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C.
Easy to contact
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D.
Leisure and relaxation
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E.
Successfully catch up with fashion
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13.
During the process of using your smartphone, have you encountered () difficulties or problems with your smartphone. (Optional)
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A.
Uncomfortable color graphics and text
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B.
Complicated software operation
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C.
Too many software
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D.
Phone freezes and no respond
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E.
Others
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14.
The biggest problem you face while using your smartphone is?(Optional)
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A.
Health problems, such as blurred vision, decreased limb flexibility, etc.
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B.
Knowledge problems, such as inability to discern the content of a pop-up prompt box, etc.
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C.
Cost issues, smartphones and their associated costs.
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D.
Environmental issues, less information specific to the elderly.
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E.
Security issues, unfamiliar with software functions, worry about property safety, etc.
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15.
If the new function is easy to use, what you want most is the () function.(radio)
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A.
Have a communication and interaction circle.
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B.
Have direct contact
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C.
Provide door-to-door service
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D.
Guided by an operating assistant
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E.
Others
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16.
Which smartphone features do you prefer?(radio)
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A.
Simple interface
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B.
Big icon design
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C.
Simple color
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D.
Handwriting input
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E.
One-touch call
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F.
Voice broadcast interface
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G.
Smart robot answer
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H.
Others
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Xiao, Y., Ye, Y., Liu, Y. (2022). Research on the Age-Appropriate Design of Mobile Phone APPs Based on the Experience of Using Smartphones for Chinese Young-Old. In: Gao, Q., Zhou, J. (eds) Human Aspects of IT for the Aged Population. Design, Interaction and Technology Acceptance. HCII 2022. Lecture Notes in Computer Science, vol 13330. Springer, Cham. https://doi.org/10.1007/978-3-031-05581-2_19
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DOI: https://doi.org/10.1007/978-3-031-05581-2_19
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