Abstract
Branches provide bank services and play an essential role in maintaining the normal operation of banks. Emerging technology impacts the design of branches. This study designed a smart banking system based on the systematic thinking of Service Design. The smart banking design reformed the smart branch space distribution, improved the business process, designed the self-service section, queuing section, and information-displaying section. In addition, this study adds the business-auxiliary section and evaluation-lottery section targeted at smart banking. The design plan can effectively improve customers’ business experience in the smart branch, and provide a reference for the branch facing transformation. This study encourages the intelligent transformation of the traditional branch, and thus promotes the construction and development of “Smart City”.
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Acknowledgements
This work was supported by grants from Natural Science Foundation of China (Project No. 71901033).
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Zhang, Z., Cheng, X., Zhang, S., Liu, N. (2022). System Design of Smart Banking Based on Service Design Thinking. In: Gao, Q., Zhou, J. (eds) Human Aspects of IT for the Aged Population. Technology in Everyday Living. HCII 2022. Lecture Notes in Computer Science, vol 13331. Springer, Cham. https://doi.org/10.1007/978-3-031-05654-3_11
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DOI: https://doi.org/10.1007/978-3-031-05654-3_11
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