Abstract
Digital transformation affects not only IT and innovative business models and processes, it is significantly influenced by the skills and competence of top managers and new requirements and expectations of customers. The basic driver of ongoing digital transformation in any organization is performed with the active support of the Chief Information Officer, Chief Information Security Officer, Chief Technology Officer, Chief Digital Officer, or their cooperation work. Depending on the organization/company size, the number of these chiefs could be reduced and corresponding responsibilities merged. To this end, it is necessary to identify the main responsibilities and to clarify the existing hierarchy between them. To assess the progress of the digitalization process, the article proposes a multi-criteria mathematical model, the essence of which is the consideration of both objective and subjective criteria. The realized numerical application through five objective and eight subjective criteria demonstrate the applicability of described approach.
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Acknowledgment
This work is supported by the Bulgarian National Science Fund by the project “Mathematical models, methods and algorithms for solving hard optimization problems to achieve high security in communications and better economic sustainability”, KP-06-N52/7/19-11-2021.
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Borissova, D., Dimitrova, Z., Naidenov, N., Yoshinov, R. (2022). Integrated Approach to Assessing the Progress of Digital Transformation by Using Multiple Objective and Subjective Indicators. In: Guizzardi, R., Ralyté, J., Franch, X. (eds) Research Challenges in Information Science. RCIS 2022. Lecture Notes in Business Information Processing, vol 446. Springer, Cham. https://doi.org/10.1007/978-3-031-05760-1_37
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