Abstract
The fast-growing e-commerce has created a new way to do transactions globally, as a result, more business has to provide online stores to maintain themselves in this new competitive environment. Given that context, it is understandable how much acceptance open-source platforms had received for new businesses, with their lower costs and open community support. Facing this growth in the e-commerce domain, the relevance of usability is even more significant. For this reason, metrics that can be used to determine whether a software product meets the appropriate level of usability are needed. However, the traditional metrics fail to cover all aspects that these open-source platforms. Because of that, this article presents a systematic review to identify metrics that can measure the degree of usability. It also shows the most reported aspects that are needed to measure in e-commerce websites based on open-source platforms.
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Quispe, M. (2022). A Systematic Review About Quantitative Metrics for the Usability Evaluation of Retail E-commerce Web Sites Based on Open Source Platforms. In: Soares, M.M., Rosenzweig, E., Marcus, A. (eds) Design, User Experience, and Usability: UX Research, Design, and Assessment. HCII 2022. Lecture Notes in Computer Science, vol 13321. Springer, Cham. https://doi.org/10.1007/978-3-031-05897-4_34
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