Abstract
Medical emergencies occurring on board an aircraft put flight and cabin crew into an extremely stressful situation. It is essential that the emergency is detected at an early point. Cabin crew play a vital role in aviation safety besides providing passenger services. Although cabin crew are trained in first aid, they might not be sufficiently qualified to detect critical conditions early. This study evaluated the usability and utility of a web interface for an onboard health monitoring system, which displays certain vital signs of the traveler and provides alerts to the cabin crew. Within the research project HOPEKI, Lufthansa Technik AG is currently developing a heath monitoring system. The optimal content and arrangement of information was assessed through a distributed questionnaire. The survey software “Qualtrics” was used for designing and distribution of the questionnaire. Cabin crew with experience handling medical emergencies were invited via social media (e.g. Yammer, LinkedIn) to participate in the study. SPSS was used for the descriptive statistical analysis. The usability of the interface was assessed using modified versions of SUS, PSSUQ and TUQ questionnaire and showed average usability and satisfaction scores. Improvements in the existing interface and an additional “emergency button” could support the cabin crew in early detecting medical emergencies on board.
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Manikath, E., Li, WC. (2022). Usability Evaluation of a Web Interface for Passengers’ Health Monitoring System on Detecting Critical Medical Conditions. In: Harris, D., Li, WC. (eds) Engineering Psychology and Cognitive Ergonomics. HCII 2022. Lecture Notes in Computer Science(), vol 13307. Springer, Cham. https://doi.org/10.1007/978-3-031-06086-1_6
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DOI: https://doi.org/10.1007/978-3-031-06086-1_6
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