Effectiveness of the Electronic Government of the Public Administration. Case: José Leonardo Ortiz District Municipality – Peru

Abstract

This research work is descriptive; and it has been set as a goal to determine if the electronic government has been effective for the public administration in the District Municipality of José Leonardo Ortiz, during the 2019 period; for which we worked with a population of 46 workers that was equal to the sample, therefore there were no sampling techniques. The inclusion criteria considered were: belonging to the Municipality of JLO and working during the research period; using a “Checklist of fulfillment of objectives of the electronic government of the MDJLO” that included a preliminary questionnaire on the level of knowledge about Electronic Government. As results, an adequate awareness of the concepts related to electronic government was evidenced; showing a perception referring to the internal and external dimensions as adequate processes; but not conclusively, so the need to generate policy guidelines necessary for continuous improvement is assumed; which focus on sensitization, awareness, empowerment of the dimensions and application of the results-based municipal management strategy.