Chair Design of Waiting Space in Maternity Department Based on QFD-Kano and FBS

Abstract

In order to design the seats in the waiting space of the obstetrics and gynecology department of the hospital, reduce the anxiety of pregnant women waiting for the inspection process, objectively and rationally transform the pregnant women’s needs for the waiting area seats into the design features of the product, and improve the user experience of pregnant women during the prenatal examination and throughout the perinatal period. Firstly, the needs of pregnant women are obtained through user interviews and literature search, and the Kano model is used to analyze the types of needs of the pregnant women group for waiting space seats; secondly, the needs of pregnant women are transformed into the design needs of seats by using the QFD matrix, and the weight of various design requirements; finally, the key design requirements are introduced into the FBS model to obtain the structural information of the seat, and the design of the waiting space seat is obtained. Through the comprehensive application of the QFD-Kano and FBS models, corresponding solutions are proposed for the material, shape, privacy, and comfort of the maternity department seat. The structure of the seat matches the design requirements, and the entire design process is scientific and standardized. At the same time, the possibility of the fusion using of QFD-Kano and FBS is verified.