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Relaunch of an Industrial Laser Control Software – Influence of Perceived Competence on Usability and Acceptance

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HCI International 2022 Posters (HCII 2022)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1580))

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Abstract

Usability and user acceptance play an important role in the development of new systems. In the present study, a new generation of laser control software from TRUMPF Laser GmbH was evaluated regarding its usability and acceptance in a formative remote usability test. Because change processes, such as software relaunches, can lead to a change in the subjectively perceived competence of users, the study focusses on evaluating differences between two competence groups (“low competence” and “high competence” in operating the current laser control software; N = 35). Basic interactions on the prototype of the new generation of laser control software were tested in seven tasks. The results of the study show that the two competence groups do not differ significantly in their performance or acceptance. However, it could also be shown that users with different prior knowledge should be supported differently when transitioning to the new software.

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Authors and Affiliations

  1. Faculty Industrial Technologies, Furtwangen University, Campus Tuttlingen, Kronenstraße 16, 78532, Tuttlingen, Germany

    Lena Schwaiger & Verena Wagner-Hartl

  2. TRUMPF Laser GmbH, Volmerstr. 10, 12489, Berlin, Germany

    Manuel Radziwill

Authors
  1. Lena Schwaiger
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  2. Manuel Radziwill
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  3. Verena Wagner-Hartl
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Correspondence to Lena Schwaiger .

Editor information

Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  3. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Stavroula Ntoa

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Schwaiger, L., Radziwill, M., Wagner-Hartl, V. (2022). Relaunch of an Industrial Laser Control Software – Influence of Perceived Competence on Usability and Acceptance. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2022 Posters. HCII 2022. Communications in Computer and Information Science, vol 1580. Springer, Cham. https://doi.org/10.1007/978-3-031-06417-3_17

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  • DOI: https://doi.org/10.1007/978-3-031-06417-3_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-06416-6

  • Online ISBN: 978-3-031-06417-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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