Abstract
The Spotify music streaming app is a popular digital service that allows its users to listen to music just about anywhere. This study explores Spotify users’ experiences searching for music content either independently or via Spotify friend profiles. Findings from observations and interviews demonstrate significant frustrations surrounding the Spotify recommendation services that are privileged throughout the application, as well as difficulties finding friend profiles when searching for content. This study argues for more immediate customization enhancements for users who do not want Spotify’s recommended content burying the music they seek, and provides two prototype views demonstrating design layouts that enhance user control. Prototypes reorient artist discography for each artist page, with the option to toggle Spotify recommendations on and off, as well as improving content search result tags by redesigning these as a more noticeable dropdown menu filter feature. Both prototypes seek to address several of the frustrations study participants expressed when engaging with the Spotify music app.
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Christie, J., Soe, Y. (2022). Ideas for Spotify Customization: Enhancing the User’s Experience. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2022 Posters. HCII 2022. Communications in Computer and Information Science, vol 1580. Springer, Cham. https://doi.org/10.1007/978-3-031-06417-3_3
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DOI: https://doi.org/10.1007/978-3-031-06417-3_3
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