Abstract
The craftsmen have always been engaged in the creation of individual and specialized products and services for which years of training and expertise is needed. The related industry was less affected by the digital transformation needs than other industries in the last decades. However, the crafts and related construction industry are also subject to constant change due to technological changes and increased expectation by their business partners and customers. Suppliers and customers are now used to certain digital standards and advanced assistance systems from other industries and private life and expect their utilization in the craft value chain as well. Due to the different players involved, and the individual and not-standardized business processes of the craftsmen, digitization in the crafts and related construction industry is more complex than in other industries. To improve as a first step the current rather manual and unstructured business processes, the objective is the development of a reference process model for craft organizations in this article. Following an Action Design Science approach, the presented reference model framework has been iteratively developed in cooperation with 4 craft organizations, 1 organization from the construction industry and 1 IT-service provider in 5 collaborative workshops.
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Cordes, AK. (2022). Towards a Reference Process Model for Craft Organizations. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2022 Posters. HCII 2022. Communications in Computer and Information Science, vol 1580. Springer, Cham. https://doi.org/10.1007/978-3-031-06417-3_37
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