Skip to main content

Participation of Users in the Development of the Information Architecture of a Telecare Application for Smartphones Based on the Card Sorting Method

  • Conference paper
  • First Online:
HCI International 2022 Posters (HCII 2022)

Abstract

Access to new technologies by the elderly is gradually increasing. However, although more and more people make use of technology to improve their day-to-day, there are still problems that affect the accessibility and usability of these systems. The objective of this study has been to describe the process, analysis, results, and implication of a card sorting as a usability study to obtain relevant information for the decision making of the information architecture in the development of Telecare applications. The study has involved ten elderly people using the card sorting method in which users are given a predetermined set of category names and asked to sort individual cards into these predetermined categories, related to the telecare application. While the participants placed the cards, the method of thinking aloud was also used to have a view of two cognitive processes of the participant during the execution of the task, generating qualitative knowledge. Most of the participants showed confusion due to the terminology of the different functions of the application. The categories in which the participants had the most difficulty was in the registration and application configuration area. In general, the card sorting process can be considered a very useful technique in information architecture when designing a technological interface, as it is applied to understand how future users think about the content and usability of the system/service.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Raban, Y., Brynin, M., Kraut, R., Brynin, M., Kiesler, S.: Older People and New Technologies. Oxford University Press (2006)

    Google Scholar 

  2. Macías, J.A., Culén, A.L.: Enhancing decision-making in user-centered web development: a methodology for card-sorting analysis. World Wide Web 24(6), 2099–2137 (2021). https://doi.org/10.1007/s11280-021-00950-y

    Article  Google Scholar 

  3. Spencer, D.: Card Sorting: Designing Usable Categories. Rosenfeld Media (2009)

    Google Scholar 

  4. Spencer, D.: Card Sorting. Boxes and Arrows, 7 (2004)

    Google Scholar 

  5. Lewis, K.M., Hepburn, P.: Open card sorting and factor analysis: a usability case study. The Electronic Library (2010)

    Google Scholar 

  6. Tullis, T.S.: Using closed card-sorting to evaluate information architectures. In: Proceedings of the Usability Professionals Association, pp. 11–15 (2007)

    Google Scholar 

  7. Thomas, R.L., Johnson, I.: Merging methodologies: combining individual and group card sorting. In: Marcus, A. (ed.) DUXU 2013. LNCS, vol. 8012, pp. 417–426. Springer, Heidelberg (2013). https://doi.org/10.1007/978-3-642-39229-0_45

    Chapter  Google Scholar 

  8. Resmini, A., Rosati, L.: Pervasive Information Architecture: Designing Cross-Channel User Experiences. Elsevier, Amsterdam (2011)

    Google Scholar 

  9. Dillon, A., Turnbull, D.: Information Architecture. Marcel Dekker, New York (2005)

    Google Scholar 

  10. Gullikson, S., Blades, R., Bragdon, M., McKibbon, S., Sparling, M., Toms, E.G.: The impact of information architecture on academic web site usability. The Electronic Library (1999)

    Google Scholar 

  11. Law, E., Roto, V., Vermeeren, A.P., Kort, J., Hassenzahl, M.: Towards a shared definition of user experience. In: CHI 2008 Extended Abstracts on Human Factors in Computing Systems, pp. 2395–2398 (2008)

    Google Scholar 

  12. Jaspers, M.W., Steen, T., Van Den Bos, C., Geenen, M.: The think aloud method: a guide to user interface design. Int. J. Med. Inform. 73(11–12), 781–795 (2004)

    Article  Google Scholar 

  13. Yang, D., Xue, G., Fang, X., Tang, J.: Incentive mechanisms for crowdsensing: crowdsourcing with smartphones. IEEE/ACM Trans. Network. 24(3), 1732–1744 (2015)

    Article  Google Scholar 

  14. Johnson, R., Kent, S.: Designing universal access: web-applications for the elderly and disabled. Cogn. Technol. Work 9(4), 209–218 (2007). https://doi.org/10.1007/s10111-007-0063-2

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Cristina Nieves Perdomo Delgado .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Perdomo Delgado, C.N., Paschoarelli, L.C., Zitkus, E. (2022). Participation of Users in the Development of the Information Architecture of a Telecare Application for Smartphones Based on the Card Sorting Method. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2022 Posters. HCII 2022. Communications in Computer and Information Science, vol 1580. Springer, Cham. https://doi.org/10.1007/978-3-031-06417-3_49

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-06417-3_49

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-06416-6

  • Online ISBN: 978-3-031-06417-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics