Abstract
With the spread of “ICT tools” such as smartphones, which allow us to connect to the Internet anytime, anywhere and obtain information, the number of things we can do easily has increased and our lives have become more convenient. On the other hand, I felt that there are many things that we no longer value because the number of things that frustrate us when we can't do something, but only make us feel “normal” when we can, has increased.
Therefore, this research aims to build a model that includes experiences and emotions related to ICT tools, referring to” the Kano model”, which is a concept that models the quality required by customers. Based on this model, the goal of this research is to provide a means to offer new attractions, and to find a way to create value in experiences that have become commonplace over time.
As an indicator for building a model, we will conduct a factor analysis of “what is taken for granted” and “what is attractive” in ICT tools and applications used in conjunction with them. In this paper, I introduce the survey I conducted as a preliminary step to gather information.
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Mori, S., Kasamatsu, K., Ainoya, T. (2022). Consideration on Must-Be Quality About ICT Tools. In: Yamamoto, S., Mori, H. (eds) Human Interface and the Management of Information: Visual and Information Design. HCII 2022. Lecture Notes in Computer Science, vol 13305. Springer, Cham. https://doi.org/10.1007/978-3-031-06424-1_8
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DOI: https://doi.org/10.1007/978-3-031-06424-1_8
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