Skip to main content
Springer Nature Link
Log in

Exploring AI-Infused Products Qualities to Unleash AmI

  • Conference paper
  • First Online:
Ambient Intelligence – Software and Applications – 12th International Symposium on Ambient Intelligence (ISAmI 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 483))

Included in the following conference series:

  • 233 Accesses

Abstract

Artificial Intelligence (AI) is entering our daily life and personal environments, as AI-infused products such as smart speakers are entering millions of houses worldwide. Despite the success and their potential to unleash Ambient Intelligence, they are still considered useless or close to a gadget dimension. Accordingly, we consider it mandatory for the design discipline to acknowledge those products, trying to understand and frame the User Experience (UX) they entail. The present study explores the UX dimensions that could describe and assess the experience enabled by such devices. It is the first step of a research program to create a novel UX evaluation method for AI-infused products. In the study, we employed a multi-method approach to (i) understand the main UX dimensions commonly assessed, (ii) identify specific UX dimensions for AI-infused products, and (iii) verify the assumptions with a sample of advanced users. The results are described, discussed, and framed within the current literature.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Bohn, D.: Exclusive: Amazon says 100 million Alexa devices have been sold. The Verge, 04 January 2019

    Google Scholar 

  2. Cook, D.J., Augusto, J.C., Jakkula, V.R.: Ambient intelligence: technologies, applications, and opportunities. Pervasive Mob. Comput. 5(4), 277–298 (2009). https://doi.org/10.1016/j.pmcj.2009.04.001

    Article  Google Scholar 

  3. Ducatel, K., Bogdanowicz, M., Scapolo, F., Leijten, J., Burgelman, J.: Scenarios for ambient intelligence in 2010, January 2001

    Google Scholar 

  4. Sciuto, A., Saini, A., Forlizzi, J., Hong, J.I.: Hey alexa, what’s up? A mixed-methods studies of in-home conversational agent usage. In: Proceedings of the 2018 Designing Interactive Systems Conference, New York, NY, USA, pp. 857–868 (2018). https://doi.org/10.1145/3196709.3196772

  5. Bargas-Avila, J.A., Hornbæk, K.: Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York, NY, USA, pp. 2689–2698 (2011). https://doi.org/10.1145/1978942.1979336

  6. Hassenzahl, M., Tractinsky, N.: User experience–a research agenda. Behav. Inf. Technol. 25(2), 91–97 (2006). https://doi.org/10.1080/01449290500330331

    Article  Google Scholar 

  7. Vermeeren, A.P.O.S., Law, E.L.C., Roto, V., Obrist, M., Hoonhout, J., Väänänen-Vainio-Mattila, K.: User experience evaluation methods: current state and development needs. In: Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries, Reykjavik, Iceland, pp. 521–530, October 2010. https://doi.org/10.1145/1868914.1868973

  8. Rivero, L., Conte, T.: A systematic mapping study on research contributions on UX evaluation technologies. In: Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, pp. 1–10, Joinville, Brazil, October 2017. https://doi.org/10.1145/3160504.3160512

  9. Pettersson, I., Lachner, F., Frison, A.K., Riener, A., Butz, A.: A bermuda triangle? A review of method application and triangulation in user experience evaluation. In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, Montreal QC, Canada, pp. 1–16, April 2018. https://doi.org/10.1145/3173574.3174035.

  10. Hone, K.S., Graham, R.: Towards a tool for the subjective assessment of speech system interfaces (SASSI). Nat. Lang. Eng. 6(3–4), 287–303 (2000). https://doi.org/10.1017/S1351324900002497

    Article  Google Scholar 

  11. Polkosky, M.D., Lewis, J.R.: Expanding the MOS: development and psychometric evaluation of the MOS-R and MOS-X. Int. J. Speech Technol. 6(2), 161–182 (2003). https://doi.org/10.1023/A:1022390615396

    Article  Google Scholar 

  12. Polkosky, M.: Toward a social-cognitive psychology of speech technology: affective responses to speech-based e-service, Ph.D. (2005)

    Google Scholar 

  13. Laugwitz, B., Held, T., Schrepp, M.: Construction and evaluation of a user experience questionnaire. In: Holzinger, A. (ed.) HCI and Usability for Education and Work. USAB 2008. LNCS, vol. 5298, pp. 63–76. Springer, Berlin, Heidelberg (2008). https://doi.org/10.1007/978-3-540-89350-9_6

  14. Hassenzahl, M., Burmester, M., Koller, F.: AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In: Szwillus, G., Ziegler, J. (eds.) Mensch & Computer 2003. Berichte des German Chapter of the ACM, vol. 57, pp. 187–196. Vieweg+Teubner Verlag (2003). https://doi.org/10.1007/978-3-322-80058-9_19

  15. Spallazzo, D., Sciannamé, M., Ceconello, M.: Towards a UX assessment method for AI-enabled domestic devices. In: Streitz, N., Konomi, S. (eds.) Distributed, Ambient and Pervasive Interactions. HCII 2020. LNCS, vol. 12203, pp. 336–347. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-50344-4_24

  16. Amershi, S. et al.: Guidelines for Human-AI interaction. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Glasgow, Scotland UK, pp. 1–13, May 2019. https://doi.org/10.1145/3290605.3300233

  17. Hagendorff, T.: The ethics of AI ethics–an evaluation of guidelines. Minds Mach. (2020). https://doi.org/10.1007/s11023-020-09517-8

  18. AI, H.: Ethics Guidelines for Trustworthy AI. European Commission, Brussels (2019)

    Google Scholar 

  19. Dourish, P.: Where the Action Is: The Foundations of Embodied Interaction, New Ed edition. The MIT Press, Cambridge, Mass (2001)

    Google Scholar 

  20. Hassenzahl, M., Eckoldt, K., Diefenbach, S., Laschke, M., Lenz, E., Kim, J.: Designing moments of meaning and pleasure. experience design and happiness. Int. J. Des. 7(3), 21–31 (2013)

    Google Scholar 

  21. Mekler, E.D., Hornbæk, K.: A framework for the experience of meaning in human-computer interaction. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Glasgow, Scotland UK, pp. 1–15, May 2019. https://doi.org/10.1145/3290605.3300455

  22. Ajovalasit, M., Giacomin, J.: Meaning of artefacts: interpretations can differ between designers and consumers. In: Conference Proceedings of the Academy for Design Innovation Management, vol. 2, pp. 1178–1188, November 2019. https://doi.org/10.33114/adim.2019.02.266

  23. Levinson, P.: Toy, mirror, and art: the metamorphosis of technological culture. ETC Rev. Gen. Semant. 34(2), 151–167 (1977)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Politecnico di Milano–Department of Design, 20158, Milano, Italy

    Davide Spallazzo, Martina Sciannamè, Marco Ajovalasit, Mauro Ceconello & Venanzio Arquilla

Authors
  1. Davide Spallazzo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Martina Sciannamè
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Marco Ajovalasit
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Mauro Ceconello
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Venanzio Arquilla
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Martina Sciannamè .

Editor information

Editors and Affiliations

  1. Departamento de Informática, University of Minho, Braga, Portugal

    Paulo Novais

  2. ISEP/GECAD, Porto, Portugal

    Joao Carneiro

  3. Biotechnology, Intelligent Systems, University of Salamanca, Salamanca, Salamanca, Spain

    Pablo Chamoso

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Spallazzo, D., Sciannamè, M., Ajovalasit, M., Ceconello, M., Arquilla, V. (2022). Exploring AI-Infused Products Qualities to Unleash AmI. In: Novais, P., Carneiro, J., Chamoso, P. (eds) Ambient Intelligence – Software and Applications – 12th International Symposium on Ambient Intelligence. ISAmI 2021. Lecture Notes in Networks and Systems, vol 483. Springer, Cham. https://doi.org/10.1007/978-3-031-06894-2_4

Download citation

Publish with us

Policies and ethics