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Exploring AI-Infused Products Qualities to Unleash AmI

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Ambient Intelligence – Software and Applications – 12th International Symposium on Ambient Intelligence (ISAmI 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 483))

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Abstract

Artificial Intelligence (AI) is entering our daily life and personal environments, as AI-infused products such as smart speakers are entering millions of houses worldwide. Despite the success and their potential to unleash Ambient Intelligence, they are still considered useless or close to a gadget dimension. Accordingly, we consider it mandatory for the design discipline to acknowledge those products, trying to understand and frame the User Experience (UX) they entail. The present study explores the UX dimensions that could describe and assess the experience enabled by such devices. It is the first step of a research program to create a novel UX evaluation method for AI-infused products. In the study, we employed a multi-method approach to (i) understand the main UX dimensions commonly assessed, (ii) identify specific UX dimensions for AI-infused products, and (iii) verify the assumptions with a sample of advanced users. The results are described, discussed, and framed within the current literature.

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Authors and Affiliations

  1. Politecnico di Milano–Department of Design, 20158, Milano, Italy

    Davide Spallazzo, Martina Sciannamè, Marco Ajovalasit, Mauro Ceconello & Venanzio Arquilla

Authors
  1. Davide Spallazzo
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  2. Martina Sciannamè
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  3. Marco Ajovalasit
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  4. Mauro Ceconello
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  5. Venanzio Arquilla
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Corresponding author

Correspondence to Martina Sciannamè .

Editor information

Editors and Affiliations

  1. Departamento de Informática, University of Minho, Braga, Portugal

    Paulo Novais

  2. ISEP/GECAD, Porto, Portugal

    Joao Carneiro

  3. Biotechnology, Intelligent Systems, University of Salamanca, Salamanca, Salamanca, Spain

    Pablo Chamoso

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Spallazzo, D., Sciannamè, M., Ajovalasit, M., Ceconello, M., Arquilla, V. (2022). Exploring AI-Infused Products Qualities to Unleash AmI. In: Novais, P., Carneiro, J., Chamoso, P. (eds) Ambient Intelligence – Software and Applications – 12th International Symposium on Ambient Intelligence. ISAmI 2021. Lecture Notes in Networks and Systems, vol 483. Springer, Cham. https://doi.org/10.1007/978-3-031-06894-2_4

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