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Business Process Transformation During Covid-19

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Enterprise Information Systems (ICEIS 2021)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 455))

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Abstract

The COVID-19 pandemic has forced companies to change their business processes under the constraint that they have to try reducing the face-to-face contact between their employees and customers. In this paper, the authors present the results of an analysis of business process transformation (BPT) during the COVID-19 pandemic from the viewpoint of a psychological contract and communication tool. The concept of the psychological contract was developed by Rousseau. In order to clarify the relationship between the psychological contract and the BPT effect, the authors developed a research model that consists of a psychological contract of an ordinary work environment, a psychological contract of BPT and BPT effectiveness. A survey was conducted in October, 2021 for the analysis.

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References

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Acknowledgments

This work was supported in part by a Grant-in-Aid for Scientific Research (16K03819). Also, the authors greatly appreciate the firms that cooperated in the questionnaire.

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Authors and Affiliations

  1. Senshu University, Kawasaki, Kanagawa, Japan

    Kayo Iizuka

  2. Ritsumeikan University, Kusatsu, Shiga, Japan

    Chihiro Suematsu

  3. Kyoto University, Sakyo-ku, Kyoto, Japan

    Chihiro Suematsu

Authors
  1. Kayo Iizuka
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  2. Chihiro Suematsu
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Corresponding author

Correspondence to Kayo Iizuka .

Editor information

Editors and Affiliations

  1. Polytechnic Institute of Setúbal/INSTICC, Setúbal, Portugal

    Joaquim Filipe

  2. Warsaw University of Technology, Warsaw, Poland

    Michał Śmiałek

  3. George Mason University, Fairfax, VA, USA

    Alexander Brodsky

  4. MODESTE/ESEO, Angers, France

    Slimane Hammoudi

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Iizuka, K., Suematsu, C. (2022). Business Process Transformation During Covid-19. In: Filipe, J., Śmiałek, M., Brodsky, A., Hammoudi, S. (eds) Enterprise Information Systems. ICEIS 2021. Lecture Notes in Business Information Processing, vol 455. Springer, Cham. https://doi.org/10.1007/978-3-031-08965-7_18

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  • DOI: https://doi.org/10.1007/978-3-031-08965-7_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-08964-0

  • Online ISBN: 978-3-031-08965-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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