Abstract
Enterprise Resource Planning (ERP) systems and Business Process Management Suites (BPMS) are implemented in the organization to increase efficiency, reduce costs, and increase profits. In the case of the implementation of traditionally managed business processes, the scopes of operation of both classes of systems overlap. ERP systems allow for the standardization and improvement of the implementation of repetitive, standardized business processes, and BPMS enables the identification, redesigning, implementation, and monitoring of processes execution. But does the latter still have an application in Industry 4.0 and Industry 5.0, where processes are more complex and diverse? This discussion paper provides an overview of the current state and the direction of development of two classes of information systems (IS) crucial for the management of modern organizations – ERP and BPMS – and compares the critical success factors (CSFs) of both system classes. Based on this comparison, the direction of development of both classes of systems from the point of view of business requirements is determined.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Belev, I.: Software Business Process Management Approaches for Digital Transformation. University of National and World Economy, Sofia, 1/2018, pp. 109–119 (2018)
Bosilj, V., Brkic, L., Tomicic-Pupek, K.: Understanding the success factors in adopting business process management software: case studies. Interdiscip. Descr. Complex Syst. 16(2), 194–215 (2018). https://doi.org/10.7906/indecs.16.2.1
Brkic, L., Tomicic-Pupek, K., Bosilj, V.: A framework for BPM software selection in relation to digital transformation drivers. Tech. Gaz. 27(4), 1108–1114 (2020). https://doi.org/10.17559/TV-20190315193304
Capgemini: Global Business Process Management Report (2012). https://www.capgemini.com/wp-content/uploads/2017/07/Global_Business_Process_Management_Report.pdf. Accessed 01 Feb 2022
Castro, B., Dresch, A., Veit, D.: Key critical success factors of BPM implementation: a theoretical and practical view. Bus. Process. Manag. J. 26(1), 239–256 (2020). https://doi.org/10.1108/BPMJ-09-2018-0272
Cheng, C.: On workflow, BPM, BPMS, iBPMS and mobile phones (part 3) (2012). https://appian.com/blog/2012/on-workflow-bpm-bpms-ibpmsand-mobile-phones-part-3-.html. Accessed 19 Feb 2022
Cieciora, M., Bołkunow, W., Pietrzak, P., Gago, P.: Key criteria of ERP/CRM systems selection in SMEs in Poland. Online J. Appl. Knowl. Manag. 7(1), 85–98 (2020). https://doi.org/10.36965/OJAKM.2020.8(1)85-98
Dabaghkashani, A., Hajiheydari, B., Haghighinasab, C.: A success model for business process management implementation. Int. J. Inf. Electron. Eng. 2(5), 725–729 (2012). https://doi.org/10.7763/IJIEE.2012.V2.196
Di Ciccio, C., Marrella, A., Russo, A.: Knowledge-intensive processes: characteristics, requirements and analysis of contemporary approaches. J. Data Semant. 4(1), 29–57 (2014). https://doi.org/10.1007/s13740-014-0038-4
Dumas, M., La Rosa, M., Mendling, J., Reijers, H.: Fundamentals of Business Process Management, 2nd edn. Springer, Berlin (2018). https://doi.org/10.1007/978-3-662-56509-4
Esteves, J., Pastor, J.A.: Organizational and technological critical success factors behavior along the ERP implementation phases. In: Seruca, I., Cordeiro, J., Hammoudi, S., Filipe, J. (eds.) Enterprise Information Systems VI, pp. 63–71. Springer, Heidelberg (2006). https://doi.org/10.1007/1-4020-3675-2_8
Forrester: Prescriptive Low-Code New Quest to Marry Best Packaged and Custom Apps, 30 October 2020
Gabryelczyk, R., Roztocki, N.: Business process management success framework for transition economies. Inf. Syst. Manag. 35(3), 234–253 (2018). https://doi.org/10.1080/10580530.2018.1477299
Ganesh, K., Mohapatra, S., Anbuudayasankar, S., Sivakumar, P.: Enterprise Resource Planning. Fundamentals of Design and Implementation. Springer, Cham (2014). https://doi.org/10.1007/978-3-319-05927-3
Gartner: Magic Quadrant for Intelligent Business Process Management Suites, 27 September 2012. ID: G00224913
Gartner: Magic Quadrant for Intelligent Business Process Management Suites, 18 March 2015. ID: G00258612
Gartner: Strategic Roadmap for Postmodern ERP (2019a). ID G00384628
Gartner: Move Beyond RPA to Deliver Hyperautomation (2019b). ID: G00433853
Gartner: Magic Quadrant for Intelligent Business Process Management Suites, 30 January 2019 (2019c). ID: G00345694
Gartner: Top Strategic Technology Trends for 2021 (2021). https://www.gartner.com/smarterwithgartner/gartner-top-strategic-technology-trends-for-2021. Accessed 14 Feb 2022
Gartner: Top Strategic Technology Trends for 2022 (2022). https://www.gartner.com/en/information-technology/insights/top-technology-trends. Accessed 14 Feb 2022
Gartner IT Glossary – ERP: Enterprise Resource Planning (ERP) (n.d.). https://www.gartner.com/en/information-technology/glossary/enterprise-resource-planning-erp. Accessed 08 Dec 2021
Gartner IT Glossary – postmodern ERP (n.d.). https://www.gartner.com/en/information-technology/glossary/postmodern-erp. Accessed 08 Dec 2021
Gartner IT Glossary – BPMS: Business Process Management Suites (BPMSs) (n.d.). https://www.gartner.com/en/information-technology/glossary/bpms-business-process-management-suite. Accessed 08 Dec 2021
Gavali, A., Halder, S.: Identifying critical success factors of ERP in the construction industry. Asian J. Civ. Eng. 21(2), 311–329 (2019). https://doi.org/10.1007/s42107-019-00192-4
Guay, M.: Postmodern ERP Strategies and Considerations for Midmarket IT Leaders (2016). http://proyectos.andi.com.co/camarabpo/Webinar%202016/Postmodern%20ERP%20strategies%20and%20considerations%20for%20midmarket%20IT%20leaders-%20Gartner.pdf. Accessed 08 Dec 2021
Haddara, M., Fagerstrom, A., Maeland, B.: ERP systems: anatomy of adoption factors & attitudes. J. Enterp. Resour. Plann. Stud. 2015(2015), 22 (2015). Article ID: 521212. https://doi.org/10.5171/2015.521212
Hardcastle, C.: Postmodern ERP is Fundamentally Different from a Best-of-Breed Approach, 24 June 2014. Gartner Research ID: G00264620
Harmon, P., Garcia, J.: The State of Business Process Management 2020. A BPTrends report (2020). https://www.bptrends.com/bptrends-state-of-business-process-management-2020-report/. Accessed 08 Dec 2021
Hasan, N., Miah, S., Bao, Y., Hoque, R.: Factors affecting post-implementation success of enterprise resource planning systems: a perspective of business process performance. Enterp. Inf. Syst. 13(4), 1–28 (2019). https://doi.org/10.1080/17517575.2019.1612099
Kapur, P.K., Nagpal, S., Khatri, S.K., Yadavalli, V.S.S.: Critical success factor utility based tool for ERP health assessment: a general framework. Int. J. Syst. Assur. Eng. Manag. 5(2), 133–148 (2014). https://doi.org/10.1007/s13198-014-0223-8
Karim, J., Somers, T., Bhattacherjee, A.: The impact of ERP implementation on business process outcomes: a factor-based study. J. Manag. Inf. Syst. 24(1), 101–134 (2007). https://doi.org/10.2753/MIS0742-1222240103
Katuu, S. (2021). Trends in the Enterprise Resource Planning market landscape. Journal of Information and Organizational Sciences, 45(1), pp. 55–75. https://doi.org/10.31341/jios.45.1.4
Katuu, S.: Enterprise resource planning: past, present, and future. New Rev. Inf. Netw. 25(1), 37–46 (2020). https://doi.org/10.1080/13614576.2020.1742770
Kemsley, S.: The changing nature of work: from structured to unstructured, from controlled to social. In: Rinderle-Ma, S., Toumani, F., Wolf, K. (eds.) BPM 2011. LNCS, vol. 6896, p. 2. Springer, Heidelberg (2011). https://doi.org/10.1007/978-3-642-23059-2_2
Koopman, A., Seymour, L.F.: Factors impacting successful BPMS adoption and use: a South African financial services case study. In: Nurcan, S., Reinhartz-Berger, I., Soffer, P., Zdravkovic, J. (eds.) BPMDS/EMMSAD -2020. LNBIP, vol. 387, pp. 55–69. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-49418-6_4
Kraljić, T., Kraljić, A.: Process driven ERP implementation: business process management approach to ERP implementation. In: Johansson, B., Møller, C., Chaudhuri, A., Sudzina, F. (eds.) BIR 2017. LNBIP, vol. 295, pp. 108–122. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-64930-6_8
Leyh, C., Sander, P.: Critical success factors for ERP system implementation projects: an update of literature reviews. In: Sedera, D., Gronau, N., Sumner, M. (eds.) Pre-ICIS 2010-2012. LNBIP, vol. 198, pp. 45–67. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-17587-4_3
Lupeikiene, A., Dzemyda, G., Kiss, F., Caplinskas, A.: Advanced planning and scheduling systems: modeling and implementation challenges. Informatica 25(4), 581–616 (2014). https://doi.org/10.15388/Informatica.2014.31
Nahavandi, S.: Industry 5.0 – a human-centric solution. Sustainability 11(16), 4371 (2019). https://doi.org/10.3390/su11164371
Nagpal, S., Kumar, A., Khatri, S.K.: Modeling interrelationships between CSF in ERP implementations: total ISM and MICMAC approach. Int. J. Syst. Assur. Eng. Manag. 8(4), 782–798 (2017). https://doi.org/10.1007/s13198-017-0647-z
Nazemi, E., Tarokh, M., Djavanshir, G.: ERP: a literature survey. Int. J. Adv. Manuf. Technol. 61(9–12), 999–1018 (2012). https://doi.org/10.1007/s00170-011-3756-x
Pare, G., Trudel, M.C., Jaana, M., Kitsiou, S.: Synthesizing information systems knowledge: a typology of literature reviews. Inf. Manag. 52(2), 183–199 (2015). https://doi.org/10.1016/j.im.2014.08.008
Rashid, M., Hossain, L., Patrick, J.: The evolution of ERP systems: a historical perspective. In: Hossain, L., Patrick, J., Rashid, M. (eds.) Enterprise Resource Planning: Global Opportunities and Challenges, pp. 1–16. IGI Global (2002). https://doi.org/10.4018/978-1-931777-06-3.ch001
Rosemann, M., Brocke, J.: The six core elements of business process management. In: Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 1. IHIS, pp. 105–122. Springer, Heidelberg (2015). https://doi.org/10.1007/978-3-642-45100-3_5
Szelągowski, M.: Dynamic BPM in the Knowledge Economy: Creating Value from Intellectual Capital, vol. 71. Springer, Heidelberg (2019). https://doi.org/10.1007/978-3-030-17141-4
Szelągowski, M., Lupeikiene, A.: Business process management systems: evolution and development trends. Informatica 31(3), 579–595 (2020). https://doi.org/10.15388/20-INFOR429
Syed, R., Bandara, W., French, E., Stewart, G.: Getting it right! Critical success factors of BPM in the public sector: a systematic literature review. Australas. J. Inf. Syst. 22 (2018). https://doi.org/10.3127/ajis.v22i0.1265
Ubaid, A.M., Dweiri, F.T.: Business process management (BPM): terminologies and methodologies unified. Int. J. Syst. Assur. Eng. Manag. 11(6), 1046–1064 (2020). https://doi.org/10.1007/s13198-020-00959-y
van der Aalst, W.M., Van Hee, K., Houben, G.: Modelling and analysing workflow using a Petri-net based approach. In: de Michelis, G., Ellis, C., Memmi, G. (eds.) Proceedings of the Second Workshop on Computer-Supported Cooperative Work, Petri Nets and Related Formalisms, pp. 31–50 (1994). http://www.padsweb.rwth-aachen.de/wvdaalst/publications/p17.pdf. Accessed 12 Feb 2022
van der Aalst, W.M.: Process Mining and RPA: How to Pick Your Automation Battles? RWTH Aachen University (2022). http://www.padsweb.rwth-aachen.de/wvdaalst/publications/p1154.pdf. Accessed 12 Feb 2022
van der Aalst, W.M.P., La Rosa, M., Santoro, F.M.: Business process management. Bus. Inf. Syst. Eng. 58(1), 1–6 (2016). https://doi.org/10.1007/s12599-015-0409-x
Vanani, I., Sohrabi, B.: A multiple adaptive neuro-fuzzy inference system for predicting ERP implementation success. Iran. J. Manag. Stud. 13(4), 587–621 (2020). https://doi.org/10.22059/ijms.2020.289483.673801
Vargas, A., Comuzzi, M.: A multi-dimensional model of Enterprise Resource Planning critical success factors. Enterp. Inf. Syst. 14(1), 38–57 (2020). https://doi.org/10.1080/17517575.2019.1678072
Webster, J., Watson, R.: Analyzing the past to prepare for the future: writing a literature review. MIS Q. 26(2), 13–23 (2002)
Nobari, B.Z., Azar, A., Kazerooni, M., Yang, P.: Revisiting enterprise resource planning (ERP) risk factors over the past two decades: defining parameters and providing comprehensive classification. Int. J. Inf. Technol. 14(2), 899–914 (2022). https://doi.org/10.1007/s41870-020-00502-z
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Szelągowski, M., Berniak-Woźny, J., Lupeikiene, A. (2022). The Direction of the Future Development of ERP and BPMS: Towards a Single Unified Class?. In: Ivanovic, M., Kirikova, M., Niedrite, L. (eds) Digital Business and Intelligent Systems. Baltic DB&IS 2022. Communications in Computer and Information Science, vol 1598. Springer, Cham. https://doi.org/10.1007/978-3-031-09850-5_8
Download citation
DOI: https://doi.org/10.1007/978-3-031-09850-5_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-09849-9
Online ISBN: 978-3-031-09850-5
eBook Packages: Computer ScienceComputer Science (R0)