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Customers’ Perception of the Social Responsibility in the Private Hospitals in Greater Amman

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The Effect of Information Technology on Business and Marketing Intelligence Systems

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1056))

Abstract

The study determines the level of patients’ and visitors’ perception of social responsibility in private hospitals in Greater Amman. The population of the study consisted of all patients and visitors of private hospitals in Greater Amman. The sample of the study consisted of patients and visitors of three private hospitals (Jordan Hospital, Istishari Hospital, AlKhalidi Hospital),100 patients and visitors from each hospital, the total number of patients and visitors are three hundred. Those patients and visitors are randomly selected, three hundred questionnaires were distributed by hand, out of them 210 questionnaires are returned complete with a response rate of 70%. This study identifies to managers and decision-makers in private hospitals that to which extent the patients and visitors of private hospitals perceive their social responsibility programs and consequently encourages them to develop successful social responsibility programs which compatible with customer's perceptions and preferences. The results show that all dimensions of social responsibility are moderately perceived by patients and visitors of private hospitals in Greater Amman.

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Author information

Authors and Affiliations

  1. Kuwait Civil Aviation, Ishbiliyah Bloch 1, Street 122, Home 1, Kuwait City, Kuwait

    Faraj Mazyed Faraj Aldaihani

  2. Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, P.O.Box 961343, Amman, 11196, Jordan

    Anber Abraheem Shlash Mohammad & Hanan AlChahadat

  3. Department of Business Administration, Faculty of Economics and Administrative Sciences, Al Al-Bayt University, P.O.BOX 130040, Mafraq, 25113, Jordan

    Sulieman Ibraheem Shelash Al-Hawary & Nida’a Al-Husban

  4. Faculty of Economic and Administration Sciences, Department of Business Administration & Public Administration, Al Al-Bayt University Jordan, P.O. Box, 130040, Mafraq, 25113, Jordan

    Mohammad Fathi Almaaitah

  5. Department of Basic Scientific Sciences, Al-Huson University College, Al-Balqa Applied University, Irbid, Jordan

    Abdullah Ibrahim Mohammad

  6. Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan

    Muhammad Turki Alshurideh

  7. Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates

    Muhammad Turki Alshurideh

  8. Business and Finance Faculty, The World Islamic Science and Education University (WISE), 11947, P.O Box 1101, Amman, Jordan

    Ayat Mohammad

Authors
  1. Faraj Mazyed Faraj Aldaihani
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  2. Anber Abraheem Shlash Mohammad
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  3. Hanan AlChahadat
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  4. Sulieman Ibraheem Shelash Al-Hawary
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  5. Mohammad Fathi Almaaitah
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  6. Nida’a Al-Husban
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  7. Abdullah Ibrahim Mohammad
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  8. Muhammad Turki Alshurideh
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  9. Ayat Mohammad
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Corresponding author

Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

Editor information

Editors and Affiliations

  1. Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates

    Muhammad Alshurideh

  2. Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan

    Barween Hikmat Al Kurdi

  3. Management Information Systems Department, School of Business, University of Jordan, Aqaba, Jordan

    Ra’ed Masa’deh

  4. Skyline University College, Sharjah, United Arab Emirates

    Haitham M. Alzoubi

  5. Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, United Arab Emirates

    Said Salloum

Appendix 1

Appendix 1

See Table 4.

Table 4 Social responsibility dimensions
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Aldaihani, F.M.F. et al. (2023). Customers’ Perception of the Social Responsibility in the Private Hospitals in Greater Amman. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_119

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  • DOI: https://doi.org/10.1007/978-3-031-12382-5_119

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