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The Impact of Organizational Structure Characteristic on Administrative Communication Efficiency: Evidence from Telecommunication Companies in Jordan

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The Effect of Information Technology on Business and Marketing Intelligence Systems

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1056))

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Abstract

The major aim of the study was to examine the impact of organizational structure characteristic on administrative communication efficiency. Therefore, it focused on telecommunication companies operating in Jordan. Data were primarily gathered through self-reported questionnaires creating by Google Forms which were distributed to a purposive sample of managers at different levels via email. Structural equation modeling (SEM) was used to test hypotheses. The study results showed that organizational structure characteristic has a positive impact on administrative communication efficiency. Based on the results of the study, the researchers recommend managers and decision makers to pay more attention to the dimensions related to the characteristics of the organizational structure (specialization and flexibility) that will affect the enhancement of the level of effectiveness of administrative communication.

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Author information

Authors and Affiliations

  1. Faculty of Economic and Administration Sciences, Department of Business Administration & Public Administration, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan

    Mohammad Fathi Almaaitah

  2. Faculty of Alia College, Department of Human Fundamental Sciences, Al-Balqa Applied University, Amman, Jordan

    Doa’a Ahmad Odeh Al-Husban

  3. Faculty of Finance and Business Administration, Department of Business Administration, Al Al-Bayt University, P.O. BOX 130040, Mafraq, 25113, Jordan

    Riad Ahmad Mohammed Abazeed

  4. Faculty of Business School, Al Russ City, Department of Business Administration, Qussim University, P.O. BOX 6502, Al Russ, 51452, Saudi Arabia

    Ibrahim Rashed Soliaman AlTaweel

  5. Faculty of Economics and Administrative Sciences, Department of Business Administration, Al Al-Bayt University, P.O. BOX 130040, Mafraq, 25113, Jordan

    Nida’a Al-Husban

  6. Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan

    Muhammad Turki Alshurideh

  7. Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates

    Muhammad Turki Alshurideh

  8. Faculty of Economics and Administrative Sciences, Department of Business Administration, Al Al-Bayt University, P.O. BOX 130040, Mafraq, 25113, Jordan

    Sulieman Ibraheem Shelash Al-Hawary

  9. Business and Finance Faculty, The World Islamic Science and Education University (WISE), P.O. Box 1101, Amman, 11947, Jordan

    Ayat Mohammad

  10. Faculty of Administrative and Financial Sciences, Marketing Department, Petra University, P.O. Box 961343, Amman, 11196, Jordan

    Anber Abraheem Shlash Mohammad

Authors
  1. Mohammad Fathi Almaaitah
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  2. Doa’a Ahmad Odeh Al-Husban
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  3. Riad Ahmad Mohammed Abazeed
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  4. Ibrahim Rashed Soliaman AlTaweel
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  5. Nida’a Al-Husban
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  6. Muhammad Turki Alshurideh
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  7. Sulieman Ibraheem Shelash Al-Hawary
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  8. Ayat Mohammad
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  9. Anber Abraheem Shlash Mohammad
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Corresponding author

Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

Editor information

Editors and Affiliations

  1. Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates

    Muhammad Alshurideh

  2. Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan

    Barween Hikmat Al Kurdi

  3. Management Information Systems Department, School of Business, University of Jordan, Aqaba, Jordan

    Ra’ed Masa’deh

  4. Skyline University College, Sharjah, United Arab Emirates

    Haitham M. Alzoubi

  5. Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, United Arab Emirates

    Said Salloum

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Almaaitah, M.F. et al. (2023). The Impact of Organizational Structure Characteristic on Administrative Communication Efficiency: Evidence from Telecommunication Companies in Jordan. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_47

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