Skip to main content

The Impact of Strategic Thinking on Performance of Non-Governmental Organizations in Jordan

  • Chapter
  • First Online:
The Effect of Information Technology on Business and Marketing Intelligence Systems

Abstract

This study aimed to address the issue of strategic thinking at non-governmental organizations in Jordan & investigate whether strategic thinking has any impact on the performance of these organizations. It also aimed at finding out whether the top manager's demographic characteristics have moderating effects on the relationship between strategic thinking and organization performance. The study sample consisted of (262) top managers of non-governmental organizations in Jordan. The primary data of the study collected by questionnaire. SPSS, AMOS, and Smart PLS software utilized to conduct the statistical analysis process. The results show a positive impact of strategic thinking on the on performance. Furthermore, the study will hopefully be beneficial for policymakers & all organizations interested in boosting the role of NGOs. This research recommends the organizations to promote and support the adoption of strategic thinking factors for NGO managers and related institutions to improve the level of performance and quality of services provided such as developing training programs specialized in strategic thinking topics and organizing training workshops to discuss the real cases and companies' experiences inside and outside Jordan.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Ahmad, A., Alshurideh, M. T., Al Kurdi, B. H., & Alzoubi, H. M. (2021, June). Digital strategies: A systematic literature review. In The International Conference on Artificial Intelligence and Computer Vision (pp. 807–822). Springer.

    Google Scholar 

  • Ahmad, S., Zulkurnain, N., & Khairushalimi, F. (2016). Assessing the validity and reliability of a measurement model in Structural Equation Modeling (SEM). British Journal of Mathematics & Computer Science, 15(3), 1–8. https://doi.org/10.9734/BJMCS/2016/25183

    Article  Google Scholar 

  • Al Kurdi, B., Alshurideh, M., & Al afaishat, T. (2020). Employee retention and organizational performance: Evidence from banking industry. Management Science Letters, 10(16), 3981–3990.

    Article  Google Scholar 

  • Alaali, N., Al Marzouqi, A., Albaqaeen, A., Dahabreh, F., Alshurideh, M., Alrwashdh, S., Iyadeh, I., Salloum, S., & Aburayya, A. (2021) The impact of adopting corporate governance strategic performance in the tourism sector: A case study in the Kingdom of Bahrain. Journal of Legal, Ethical and Regulatory, 24(Special Issue 1), 1–18.

    Google Scholar 

  • Alameeri, K., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The effect of work environment happiness on employee leadership. In International Conference on Advanced Intelligent Systems and Informatics (pp. 668–680). Springer.

    Google Scholar 

  • Al-Dmour, R., AlShaar, F., Al-Dmour, H., Masa’deh, R., & Alshurideh, M. T. (2021). The effect of service recovery justices strategies on online customer engagement via the role of “customer satisfaction” during the covid-19 pandemic: An empirical study. The Effect of Coronavirus Disease (COVID-19) on Business Intelligence, 334, 325–346.

    Google Scholar 

  • Alhalalmeh, M. I., Almomani, H. M., Altarifi, S., Al- Quran, A. Z., Mohammad, A. A., & Al-Hawary, S. I. (2020). The nexus between corporate social responsibility and organizational performance in Jordan: The mediating role of organizational commitment and organizational citizenship behavior. Test Engineering and Management, 83(July), 6391–6410.

    Google Scholar 

  • Al-Hawary, S. I. (2009). The effect of the leadership style on the effectiveness of the organization: A field study at Zarqa Private University. The Egyptian Journal for Commercial Studies, 33(1), 361–393.

    MathSciNet  Google Scholar 

  • Al-Hawary, S. I. (2011). The Effect of banks governance on banking performance of the Jordanian commercial banks: Tobin’s Q model “An Applied Study.” International Research Journal of Finance and Economics, 71, 34–47.

    Google Scholar 

  • Al-Hawary, S. I. (2015). Human resource management practices as a success factor of knowledge management implementation at health care sector in Jordan. International Journal of Business and Social Science, 6(11/1), 83–98.

    Google Scholar 

  • Al-Hawary, S. I., & Abu-Laimon, A. A. (2013). The impact of TQM practices on service quality in cellular communication companies in Jordan. International Journal of Productivity and Quality Management, 11(4), 446–474.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Al-Namlan, A. (2018). Impact of electronic human resources management on the organizational learning at the private hospitals in the State of Qatar. Global Journal of Management and Business Research: A Administration and Management, 18(7), 1–11.

    Google Scholar 

  • Al-Hawary, S. I., & Al-Syasneh, M. S. (2020). Impact of dynamic strategic capabilities on strategic entrepreneurship in presence of outsourcing of five stars hotels in Jordan. Business: Theory and Practice, 21(2), 578–587.

    Google Scholar 

  • Al-Hawary, S. I., & Hadad, T. F. (2016). The effect of strategic thinking styles on the enhancement competitive capabilities of commercial banks in Jordan. International Journal of Business and Social Science, 7(10), 133–144.

    Google Scholar 

  • Al-Hawary, S. I., & Nusair, W. (2017). Impact of human resource strategies on perceived organizational support at Jordanian Public Universities. Global Journal of Management and Business Research: A Administration and Management, 17(1), 68–82.

    Google Scholar 

  • Al-Hawary, S. I., Al-Hawajreh, K., Al-Zeaud, H., & Mohammad, A. (2013a). The impact of market orientation strategy on performance of commercial banks in Jordan. International Journal of Business Information Systems, 14(3), 261–279.

    Article  Google Scholar 

  • Al-Hawary, S. I., Al-Qudah, K., Abutayeh, P., Abutayeh, S., & Al-Zyadat, D. (2013b). The impact of internal marketing on employee’s job satisfaction of commercial banks in Jordan. Interdisciplinary Journal of Contemporary Research in Business, 4(9), 811–826.

    Google Scholar 

  • Al-Hawary, S. I. S., & Mohammed, A. K. (2017). Impact of team work traits on organizational citizenship behavior from the viewpoint of the employees in the education directorates in North Region of Jordan. Global Journal of Management and Business, 17(2-A), 23–40.

    Google Scholar 

  • Al-Hawary, S. I. S., Mohammad, A. S., Al-Syasneh, M. S., Qandah, M. S. F., & Alhajri, T. M. S. (2020). Organisational learning capabilities of the commercial banks in Jordan: Do electronic human resources management practices matter? International Journal of Learning and Intellectual Capital, 17(3), 242–266.

    Article  Google Scholar 

  • Allahow, T. J. A. A., Al-Hawary, S. I. S., & Aldaihani, F. M. F. (2018). Information technology and administrative innovation of the central agency for information technology in Kuwait. Global Journal of Management and Business, 18(11-A), 1–16.

    Google Scholar 

  • Al-Lozi, M., Almomani, R. Z., & Al-Hawary, S. I. (2017). Impact of talent management on achieving organizational excellence in Arab Potash Company in Jordan. Global Journal of Management and Business Research: A Administration and Management, 17(7), 15–25.

    Google Scholar 

  • Al-Lozi, M., Almomani, R. Z., & Al-Hawary, S. I. (2018). Talent Management strategies as a critical success factor for effectiveness of Human Resources Information Systems in commercial banks working in Jordan. Global Journal of Management and Business Research: A Administration and Management, 18(1), 30–43.

    Google Scholar 

  • Al-Nady, B. A., Al-Hawary, S. I., & Alolayyan, M. (2013). Strategic management as a key for superior competitive advantage of sanitary ware suppliers in Kingdom of Saudi Arabia. International Journal of Management and Information Technology, 7(2), 1042–1058.

    Article  Google Scholar 

  • AlNasser, H. W. (2016). New social enterprises in Jordan: Redefining the meaning of civil society.

    Google Scholar 

  • Al-Qatamin, A. A., & Esam, A. M. (2018). Effect of strategic thinking skills on dimensions of competitive advantage: empirical evidence from Jordan. Economics, Management And Marketing (MAC-EMM 2018), 8.

    Google Scholar 

  • Alomari, Z. S. (2020). Does human capital moderate the relationship between strategic thinking and strategic human resource management? Management Science Letters, 10(2020), 565–574. https://doi.org/10.5267/j.msl.2019.9.024

    Article  Google Scholar 

  • Alsharari, N. M., & Alshurideh, M. T. (2020). Student retention in higher education: the role of creativity, emotional intelligence and learner autonomy. International Journal of Educational Management, 35(1), 233–247.

    Google Scholar 

  • AlShehhi, H., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The impact of ethical leadership on employees performance: A systematic review. In International Conference on Advanced Intelligent Systems and Informatics (pp. 417–426). Springer.

    Google Scholar 

  • Alshraideh, A. T. R., Al-Lozi, M., & Alshurideh, M. T. (2017). The impact of training strategy on organizational loyalty via the mediating variables of organizational satisfaction and organizational performance: An empirical study on Jordanian agricultural credit corporation staff. Journal of Social Sciences (COES&RJ-JSS), 6(2), 383–394.

    Google Scholar 

  • Altamony, H., Masa’deh, R., Alshurideh, M., Obeidat, B. (2012) Information systems for competitive advantage: Implementation of an organisational strategic management process. In Innovation and Sustainable Competitive Advantage: From Regional Development to World Economies (pp. 583–592).

    Google Scholar 

  • AlTaweel, I. R., & Al-Hawary, S. I. (2021). The mediating role of innovation capability on the relationship between strategic agility and organizational performance. Sustainability, 13(14), 7564.

    Article  Google Scholar 

  • Alyammahi, A., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The impacts of communication ethics on workplace decision making and productivity. In International Conference on Advanced Intelligent Systems and Informatics (pp. 488–500). Springer.

    Google Scholar 

  • Alzoubi, H., Alshurideh, M., Kurdi, B., Akour, I., & Aziz, R. (2022). Does BLE technology contribute towards improving marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449–460.

    Article  Google Scholar 

  • Alzoubi, H. M., Alshurideh, M., & Ghazal, T. M. (2021, June). Integrating BLE Beacon technology with intelligent information systems IIS for operations’ performance: A managerial perspective. In The International Conference on Artificial Intelligence and Computer Vision (pp. 527–538). Springer.

    Google Scholar 

  • Amabile, T. (2013). Componential theory of creativity (Teresa M. Amabile. Harvard Business School: Encyclopedia of Management Theory [E. H. Kessler (Ed.)]). Sage Publications.

    Google Scholar 

  • Ashal, N., Alshurideh, M., Obeidat, B., & Masa’deh, R. (2021) The impact of strategic orientation on organizational performance: Examining the mediating role of learning culture in Jordanian telecommunication companies. Academy of Strategic Management Journal, 21(Special Issue 6), 1–29.

    Google Scholar 

  • Bonn, I. (2005). Improving strategic thinking: A multilevel approach. Leadership & Organization Development Journal., 26(5), 336–354.

    Article  Google Scholar 

  • Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10(2), 99–109.

    Article  Google Scholar 

  • Collins, J. C., & Porras, J. I. (1989). Making impossible dreams come true. Stanford BusinessSchool Magazine, 57(1), 12–19.

    Google Scholar 

  • De Leeuw, E., Hox, J., Silber, H., Struminskaya, B., & Vis, C. (2019). Development of an international survey attitude scale: Measurement equivalence, reliability, and predictive validity. Measurement Instruments for the Social Sciences, 1(1), 9. https://doi.org/10.1186/s42409-019-0012-x

    Article  Google Scholar 

  • Dixit, S., Singh, S., Dhir, S., & Dhir, S. (2021). Antecedents of strategic thinking and its impact on competitive advantage. Journal of Indian Business Research, 13(4), 437–458. https://doi.org/10.1108/JIBR-08-2020-0262

    Article  Google Scholar 

  • Goldman, E. F., & Casey, A. (2010). Building a culture that encourages strategic thinking. Journal of Leadership & Organizational Studies, 17(2), 119–128.

    Article  Google Scholar 

  • Hair, J. F., Babin, B. J., & Krey, N. (2017). Covariance-based structural equation modeling in the journal of advertising: Review and recommendations. Journal of Advertising, 46(1), 163–177. https://doi.org/10.1080/00913367.2017.1281777

    Article  Google Scholar 

  • Hamadneh, S., Hassan, J., Alshurideh, M., Al Kurdi, B., & Aburayya, A. (2021). The effect of brand personality on consumer self-identity: The moderation effect of cultural orientations among British and Chinese consumers. Journal of Legal, Ethical and Regulatory Issues, 24, 1–14.

    Google Scholar 

  • Hamel, G., & Prahalad, C. K. (1994). Competing for the future. Harvard Business School Press.

    Google Scholar 

  • Hamon, T. T. (2003). “Organizational effectiveness as explained by the social structure in a

    Google Scholar 

  • Harzing, A., & Ruysseveldt, J. (2004). International human resource management. Sage.

    Google Scholar 

  • Horne, T. & Wooton, S. (2000) Strategic Thinking: A Step-by-Step Approach to Strategy (2nd ed.).

    Google Scholar 

  • Howard, M. C. (2018). The convergent validity and nomological net of two methods to measure retroactive influences. Psychology of Consciousness: Theory, Research, and Practice, 5(3), 324–337. https://doi.org/10.1037/cns0000149

    Article  Google Scholar 

  • Jami Pour, M., & Asarian, M. (2019). Strategic orientations, knowledge management (KM) and business performance: An exploratory study in SMEs using clustering analysis. Kybernetes, 48(9), 1942–1964. https://doi.org/10.1108/K-05-2018-0277

    Article  Google Scholar 

  • Jelenc, L., & Swiercz, P. M. (2010). Cognitive models of strategic thinking and firm performance: The croatian experience. In ICSB World Conference Proceedings (p. 1). International Council for Small Business (ICSB).

    Google Scholar 

  • Kaufman, R., Browne, H., Watkins, R., & Leigh, D. (2003). Strategic Planning for Success.

    Google Scholar 

  • Keelin, T., & Arnold, R. (2002). Five habits of highly strategic thinkers. Journal of Business Strategy, 23(5), 38–42.

    Article  Google Scholar 

  • Kitonga, D. M., Bichanga, W. O., & Meuma, B. K. (2016). Stra tegic leadership and organizational performance in not-for-profit organizations in Nairobi County in Kenya. International Journal of Scientific & Technology Research, 5(5), 17–27.

    Google Scholar 

  • Lee, K., Azmi, N., Hanaysha, J., Alshurideh, M., & Alzoubi, H. (2022a). The effect of digital supply chain on organizational performance: An empirical study in Malaysia manufacturing industry. Uncertain Supply Chain Management, 10(2), 1–16.

    Google Scholar 

  • Lee, K., Ramiz, P., Hanaysha, J., Alzoubi, H., & Alshurideh, M. (2022b). Investigating the impact of benefits and challenges of IOT adoption on supply chain performance and organizational performance: An empirical study in Malaysia. Uncertain Supply Chain Management, 10(2), 1–14.

    Google Scholar 

  • Liedtka, J. M. (1998). Strategic thinking: Can it be taught? Long Range Planning, 31(1), 120–129.

    Article  Google Scholar 

  • Ling, Y.-H. (2019). Influence of corporate social responsibility on organizational performance: Knowledge management as moderator. VINE Journal of Information and Knowledge Management Systems, VJIKMS-11-2018-0096. https://doi.org/10.1108/VJIKMS-11-2018-0096.

  • Mahdavian, M., Mirabi, V., & Haghshenas, F. (2014). A study of the impact of strategic thinking on the performance of Mashhad municipal managers. Management Science Letters, 4(4), 679–690.

    Article  Google Scholar 

  • Marquardt, M. (1996). Building The Learning Organization. McGraw hill.

    Google Scholar 

  • Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Recource Managment Review, 11(3), 299–326.

    Google Scholar 

  • Mintzberg, H. (1998). Strategic thinking as seeing, In B. Garratt (Ed.), Developing Strategic Thought: Reinventing the Art of Direction. McGraw-Hill.

    Google Scholar 

  • Moghadam, H., Haddadi, E., & Kikha, A. (2018). Studying the effect of strategic thinking on innovation performance (Case study: Sistan and Baluchestan Customs Administration). Revista Publicando, 5(15), 1123–1135.

    Google Scholar 

  • Morrisey, G. L. (2004). A guide to strategic thinking: Building your planning foundation. Recording for the Blind & Dyslexic.

    Google Scholar 

  • Mouzas, S. (2006). Efficiency versus effectiveness in business networks. Journal of Business Research, 59(10–11), 1124–2113.

    Article  Google Scholar 

  • Nuseir, M. T., Aljumah, A., & Alshurideh, M. T. (2021). How the business intelligence in the new startup performance in UAE during COVID-19: The mediating role of innovativeness. The Effect of Coronavirus Disease (COVID-19) on Business Intelligence, 334, 63–79.

    Google Scholar 

  • Obeidat, U., Obeidat, B., Alrowwad, A., Alshurideh, M., Masadeh, R., & Abuhashesh, M. (2021). The effect of intellectual capital on competitive advantage: The mediating role of innovation. Management Science Letters, 11(4), 1331–1344.

    Article  Google Scholar 

  • Odeh, R. B. M., Obeidat, B. Y., Jaradat, M. O., & Alshurideh, M. T. (2021). The transformational leadership role in achieving organizational resilience through adaptive cultures: the case of Dubai service sector. International Journal of Productivity and Performance Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPPM-02-2021-0093.

  • Pinprayong, B., & Siengtai, S. (2012). Restructuring for organizational efficiency in the banking sector in thailand: A case study of SIAM commercial bank. Far East Journal of Psychology and Business, 8(2), 29–42.

    Google Scholar 

  • Pisapia, J. (2009). The Strategic Leader: New Tactic for a Globalizing World. IAP.

    Google Scholar 

  • Porter, M. E. (1991). Towards a dynamic theory of strategy. Strategic Management Journal, 12(S2), 95–117.

    Article  MathSciNet  Google Scholar 

  • Rimkeviciene, J., Hawgood, J., O’Gorman, J., & De Leo, D. (2017). Construct validity of the acquired capability for suicide scale: Factor structure, convergent and discriminant validity. Journal of Psychopathology and Behavioral Assessment, 39(2), 291–302. https://doi.org/10.1007/s10862-016-9576-4

    Article  Google Scholar 

  • Robbins, S. P. (2000). Organizational Theory: Structure, Design, and Application. Prentice-Hall.

    Google Scholar 

  • Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (Seventh edition). Wiley.

    Google Scholar 

  • Senge, P. M. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization. Currency Doubleday.

    Google Scholar 

  • Shamout, M., Elayan, M., Rawashdeh, A., Kurdi, B., & Alshurideh, M. (2022). E-HRM practices and sustainable competitive advantage from HR practitioner’s perspective: A mediated moderation analysis. International Journal of Data and Network Science, 6(1), 165–178.

    Article  Google Scholar 

  • Shi, D., Lee, T., & Maydeu-Olivares, A. (2019). Understanding the model size effect on SEM fit indices. Educational and Psychological Measurement, 79(2), 310–334. https://doi.org/10.1177/0013164418783530

    Article  Google Scholar 

  • Shirvani, A., & Shojaie, S. (2011). A review on the leader’s role in creating a culture that encourages strategic thinking. Procedia-Social and Behavioral Sciences, 30, 2074–2078.

    Article  Google Scholar 

  • Singh, S. K., Burgess, T. F., Heap, J., Almatrooshi, B., & Farouk, S. (2016). Determinants of organizational performance: a proposed framework. International Journal of Productivity and Performance Management.

    Google Scholar 

  • Sung, K.-S., Yi, Y. G., & Shin, H.-I. (2019). Reliability and validity of knee extensor strength measurements using a portable dynamometer anchoring system in a supine position. BMC Musculoskeletal Disorders, 20(1), 1–8. https://doi.org/10.1186/s12891-019-2703-0

    Article  Google Scholar 

  • Wang, H. J., Lu, C. Q., & Siu, O. L. (2015). When does job security affect job performance? I/O at Work.

    Google Scholar 

  • Wang, Y. A., & Rhemtulla, M. (2021). Power analysis for parameter estimation in structural equation modeling: A discussion and tutorial. Advances in Methods and Practices in Psychological Science, 4(1), 1–17. https://doi.org/10.1177/2515245920918253

    Article  Google Scholar 

  • Zheng, W., Yang, B., & McLean, G. N. (2010). Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management. Journal of Business Research, 63(7), 763–771.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Al-Shaikh, F.N. et al. (2023). The Impact of Strategic Thinking on Performance of Non-Governmental Organizations in Jordan. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_51

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-12382-5_51

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-12381-8

  • Online ISBN: 978-3-031-12382-5

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics