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Employee Empowerment and Intention to Quit: The Mediating Role of Work Engagement: Evidence from the Information Technology Sector in Jordan

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The Effect of Information Technology on Business and Marketing Intelligence Systems

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1056))

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Abstract

The objective of this study to understands the role of work engagement as a mediator in the relationship between employee empowerment and intention to quit. A quantitative approach was adopted in order to achieve this study aim: 318 responses were collected via an e-questionnaire from the respondents belonging to IT sector employees in Jordan, one of the most significant Jordanian sectors. The Statistical Analysis Package for Social Science (SPSS) was used for data analysis, and the Sobel test was further used to assess the mediating impact of work engagement on the relationship between employee empowerment and employees’ intentions to quit. Findings indicated that that work engagement has a mediating effect between employee empowerment and employees’ intention to quit. In light of the findings of this research, the most important recommendations include that information technology companies should focus on enhancing employee empowerment within organizations so that the employee becomes more affiliated and engaged in the organization in which they work. More future studies on empowerment, intention to quit and work engagement could be conducted in other organizations.

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Authors and Affiliations

  1. Business Administration Department, School of Business, Yarmouk University, Irbid, Jordan

    Yahia Salim Melhem & Shatha Mamoun Fayez

  2. Department of Business Administration, Faculty of Economics and Administrative Sciences, Yarmouk University, P.O. Box 566, Irbid, 21163, Jordan

    Fuad N. Al-Shaikh

  3. Department of Business Administration, School of Business, Al al-Bayt University, P.O. Box 130040, Mafraq, 25113, Jordan

    Sulieman Ibraheem Shelash Al-Hawary

  4. Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan

    Muhammad Turki Alshurideh

  5. Business and Finance Faculty, The World Islamic Science and Education University (WISE), 11947, P.O. Box 1101, Amman, Jordan

    Ayat Mohammad

  6. Business Faculty, Mu’tah University, Karak, Jordan

    Kamel Mohammad Al-hawajreh

  7. Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, P.O. Box 961343, Amman, 11196, Jordan

    Anber Abraheem Shlash Mohammad

  8. Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, Zarqa, Jordan

    Barween H. Al Kurdi

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  1. Yahia Salim Melhem
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  2. Fuad N. Al-Shaikh
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Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

Editor information

Editors and Affiliations

  1. Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates

    Muhammad Alshurideh

  2. Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan

    Barween Hikmat Al Kurdi

  3. Management Information Systems Department, School of Business, University of Jordan, Aqaba, Jordan

    Ra’ed Masa’deh

  4. Skyline University College, Sharjah, United Arab Emirates

    Haitham M. Alzoubi

  5. Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, United Arab Emirates

    Said Salloum

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Melhem, Y.S. et al. (2023). Employee Empowerment and Intention to Quit: The Mediating Role of Work Engagement: Evidence from the Information Technology Sector in Jordan. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_55

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