Abstract
The study aimed to identify the effect of strategic vigilance on competitive capabilities in Jordanian insurance companies. The study population included (288) individuals, who are the managers of the upper and middle level at the Jordanian insurance companies, which are (24) companies. The study sample is chosen from study population and this sample was chosen by equal stratified random method, which is estimated at (167) respondent according to the sample selection schedule. The questionnaire was used as a tool for the study, the final sample was consisted of (138) individual. Two statistical analysis programs (IBM SPSS 24) (SMARTPLS, v. 3.2.6) to analyze the study data and test its hypotheses. The study showed a statistically significant impact of the strategic vigilance on competitive capabilities in Jordan insurance companies. According to the results, the study recommended the need to enhance interest strategic vigilance information in Jordanian insurance companies through the establishment of units and departments for the strategic vigilance in them, as they are important as strategic information resource.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Aburayya, A., Alshurideh, M., Al Marzouqi, A., Al Diabat, O., Alfarsi, A., Suson, R., et al. (2020a). Critical success factors affecting the implementation of TQM in public hospitals: A case study in UAE hospitals. Systematic Reviews in Pharmacy, 11(10), 230–242.
Aburayya, A., Alshurideh, M., Alawadhi, D., Alfarsi, A., Taryam, M., & Mubarak, S. (2020b). An investigation of the effect of lean six sigma practices on healthcare service quality and patient satisfaction: Testing the mediating role of service quality in Dubai primary healthcare sector. Journal of Advanced Research in Dynamical and Control Systems, 12(8), 56–72.
Ahmad, A., Alshurideh, M. T., Al Kurdi, B. H., & Alzoubi, H. M. (2021, June). Digital strategies: A systematic literature review. In The International Conference on Artificial Intelligence and Computer Vision (pp. 807–822). Cham: Springer.
Al Kurdi, B., Alshurideh, M., & Al Afaishat, T. (2020a). Employee retention and organizational performance: Evidence from banking industry. Management Science Letters, 10(16), 3981–3990.
Al Kurdi, B., Alshurideh, M., & Alnaser, A. (2020b). The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning. Management Science Letters, 10(15), 3561–3570.
Alaali, N., Al Marzouqi, A., Albaqaeen, A., Dahabreh, F., Alshurideh, M., Alrwashdh, S., Iyadeh, I., Salloum, S., & Aburayya, A. (2021). The impact of adopting corporate governance strategic performance in the tourism sector: A case study in the Kingdom of Bahrain. Journal of Legal, Ethical and Regulatory, 24(Special Issue 1), 1–18.
Al-Adamat, A., Al-Gasawneh, J., & Al-Adamat, O. (2020). The impact of moral intelligence on green purchase intention. Management Science Letters, 10(9), 2063–2070.
Alameeri, K., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The effect of work environment happiness on employee leadership. In International Conference on Advanced Intelligent Systems and Informatics (pp. 668–680). Cham: Springer.
Al-Dmour, R., AlShaar, F., Al-Dmour, H., Masa’deh, R., & Alshurideh, M. T. (2021). The effect of service recovery justices strategies on online customer engagement via the role of “Customer Satisfaction” during the Covid-19 pandemic: An empirical study. In The Effect of Coronavirus Disease (COVID-19) on Business Intelligence (Vol. 334), pp. 325–346.
Al-Gasawneh, J. A., & Al-Adamat, A. M. (2020). The relationship between perceived destination image, social media interaction and travel intentions relating to Neom city. Academy of Strategic Management Journal, 19(2), 1–12.
Alhalalmeh, M. I., Almomani, H. M., Altarifi, S., Al-Quran, A. Z., Mohammad, A. A., & Al-Hawary, S. I. (2020). The nexus between corporate social responsibility and organizational performance in Jordan: The mediating role of organizational commitment and organizational citizenship behavior. Test Engineering and Management, 83, 6391–6410.
AlHamad, A., Alshurideh, M., Alomari, K., Kurdi, B., Alzoubi, H., Hamouche, S., & Al-Hawary, S. (2022). The effect of electronic human resources management on organizational health of telecommunications companies in Jordan. International Journal of Data and Network Science, 6(2), 429–438.
Al-Hawary, S. I., & Al-Syasneh, M. S. (2020). Impact of dynamic strategic capabilities on strategic entrepreneurship in presence of outsourcing of five stars hotels in Jordan. Business: Theory and Practice, 21(2), 578–587.
Al-Hawary, S. I. (2011). The effect of banks governance on banking performance of the Jordanian commercial banks: Tobin’s Q model an applied study. International Research Journal of Finance and Economics, 71, 34–47.
Al-Hawary, S. I. (2013). The role of perceived quality and satisfaction in explaining customer brand loyalty: Mobile phone service in Jordan. International Journal of Business Innovation and Research, 7(4), 393–413.
Al-Hawary, S. I., & Abu-Laimon, A. A. (2013). The impact of TQM practices on service quality in cellular communication companies in Jordan. International Journal of Productivity and Quality Management, 11(4), 446–474.
Al-Hawary, S. I., & Al-Hamwan, A. (2017). Environmental analysis and its impact on the competitive capabilities of the commercial banks operating in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 277–290.
Al-Hawary, S. I., Al-Hawajreh, K., Al-Zeaud, H., & Mohammad, A. (2013). The impact of market orientation strategy on performance of commercial banks in Jordan. International Journal of Business Information Systems, 14(3), 261–279.
Al-Hawary, S. I., & Al-Menhaly, S. (2016). The quality of e-government services and its role on achieving beneficiaries satisfaction. Global Journal of Management and Business Research: A Administration and Management, 16(11), 1–11.
Al-Hawary, S. I., & Al-Namlan, A. (2018). Impact of electronic human resources management on the organizational learning at the private hospitals in the state of Qatar. Global Journal of Management and Business Research: A Administration and Management, 18(7), 1–11.
Al-Hawary, S. I., & Al-Smeran, W. (2017). Impact of electronic service quality on customers satisfaction of Islamic Banks in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 170–188.
Al-Hawary, S. I. S., & Alwan, A. M. (2016). Knowledge management and its effect on strategic decisions of Jordanian Public Universities. Journal of Accounting-Business & Management, 23(2), 24–44.
Al-Hawary, S. I., Batayneh, A. M., Mohammad, A. A., & Alsarahni, A. H. (2017). Supply chain flexibility aspects and their impact on customers satisfaction of pharmaceutical industry in Jordan. International Journal of Business Performance and Supply Chain Modelling, 9(4), 326–343.
Al-Hawary, S. I., & Hadad, T. F. (2016). The effect of strategic thinking styles on the enhancement competitive capabilities of commercial banks in Jordan. International Journal of Business and Social Science, 7(10), 133–144.
Al-Hawary, S. I., & Hussien, A. J. (2017). The impact of electronic banking services on the customers loyalty of commercial banks in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 50–63.
Al-Hawary, S. I., & Ismael, M. (2010). The effect of using information technology in achieving competitive advantage strategies: A field study on the Jordanian pharmaceutical companies. Al Manara for Research and Studies, 16(4), 196–203.
Al-Hawary, S. I. S., Mohammad, A. S., Al-Syasneh, M. S., Qandah, M. S. F., & Alhajri, T. M. S. (2020). Organisational learning capabilities of the commercial banks in Jordan: Do electronic human resources management practices matter? International Journal of Learning and Intellectual Capital, 17(3), 242–266.
Al-Hawary, S. I. S., & Obiadat, A. A. (2021). Does mobile marketing affect customer loyalty in Jordan? International Journal of Business Excellence, 23(2), 226–250.
Allahow, T. J. A. A., Al-Hawary, S. I. S., & Aldaihani, F. M. F. (2018). Information technology and administrative innovation of the central agency for information technology in Kuwait. Global Journal of Management and Business, 18(11-A), 1–16.
Al-Lozi, M., Almomani, R. Z., & Al-Hawary, S. I. (2017). Impact of talent management on achieving organizational excellence in Arab Potash Company in Jordan. Global Journal of Management and Business Research: A Administration and Management, 17(7), 15–25.
Al-Lozi, M., Almomani, R. Z., & Al-Hawary, S. I. (2018). Talent management strategies as a critical success factor for effectiveness of human resources information systems in commercial banks working in Jordan. Global Journal of Management and Business Research: A Administration and Management, 18(1), 30–43.
Al-Nady, B. A., Al-Hawary, S. I., & Alolayyan, M. (2013). Strategic management as a key for superior competitive advantage of sanitary ware suppliers in Kingdom of Saudi Arabia. International Journal of Management and Information Technology, 7(2), 1042–1058.
Al-Nady, B. A., Al-Hawary, S. I., & Alolayyan, M. (2016). The role of time, communication, and cost management on project management success: An empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia. International Journal of Services and Operations Management, 23(1), 76–112.
Alolayyan, M., Al-Hawary, S. I., Mohammad, A. A., & Al-Nady, B. A. (2018). Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. International Journal of Productivity and Quality Management, 24(4), 543–565.
Al-Quran, A. Z., Alhalalmeh, M. I., Eldahamsheh, M. M., Mohammad, A. A., Hijjawi, G. S., Almomani, H. M., & Al-Hawary, S. I. (2020). Determinants of the green purchase intention in Jordan: The moderating effect of environmental concern. International Journal of Supply Chain Management, 9(5), 366–371.
Alsharari, N. M., & Alshurideh, M. T. (2020). Student retention in higher education: The role of creativity, emotional intelligence and learner autonomy. International Journal of Educational Management, 35(1), 233–247.
AlShehhi, H., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The impact of ethical leadership on employees performance: A systematic review. In International Conference on Advanced Intelligent Systems and Informatics (pp. 417–426). Cham: Springer.
Alshurideh, M. T., Al Kurdi, B., Alzoubi, H. M., Ghazal, T. M., Said, R. A., AlHamad, A. Q., et al. (2022). Fuzzy assisted human resource management for supply chain management issues. Annals of Operations Research, 1–19.
Alshurideh, M. (2022). Does electronic customer relationship management (E-CRM) affect service quality at private hospitals in Jordan? Uncertain Supply Chain Management, 10(2), 325–332.
Alshurideh, M., Al-Hawary, S. I., Batayneh, A. M., Mohammad, A., & Al-Kurdi, B. (2017). The impact of Islamic banks’ service quality perception on Jordanian customers loyalty. Journal of Management Research, 9(2), 139–159.
Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H., & Kurd, B. (2020). Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), 599–612.
Alshurideh, M., Kurdi, B. A., Shaltoni, A. M., & Ghuff, S. S. (2019). Determinants of pro-environmental behaviour in the context of emerging economies. International Journal of Sustainable Society, 11(4), 257–277.
Alsuwaidi, M., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). Performance appraisal on employees’ motivation: A comprehensive analysis. In International Conference on Advanced Intelligent Systems and Informatics (pp. 681–693). Cham: Springer.
Altamony, H., Masa’deh, R., Alshurideh, M., & Obeidat, B. (2012). Information systems for competitive advantage: Implementation of an organisational strategic management process. In Innovation and Sustainable Competitive Advantage: From Regional Development to World Economies, pp. 583–592.
AlTaweel, I. R., & Al-Hawary, S. I. (2021). The mediating role of innovation capability on the relationship between strategic agility and organizational performance. Sustainability, 13(14), 7564.
Alzoubi, H. M., Alshurideh, M., & Ghazal, T. M. (2021, June). Integrating BLE beacon technology with intelligent information systems IIS for operations’ performance: A managerial perspective. In The International Conference on Artificial Intelligence and Computer Vision (pp. 527–538). Cham: Springer.
Alzoubi, H. M., Alshurideh, M., Al Kurdi, B., & Inairat, M. (2020). Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncertain Supply Chain Management, 8(3), 579–588.
Alzoubi, H., Alshurideh, M., Kurdi, B., Akour, I., & Aziz, R. (2022). Does BLE technology contribute towards improving marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449–460.
Arokodare, M. A., Asikhia, O. U., & Makinde, G. O. (2019). Strategic agility and firm performance: The moderating role of organizational culture. Business Management Dynamics, 9(3), 1–12.
Barclay, M. N. I., McPherson, A., & Dixon, J. (1995). Selenium content of a range of foods. Journal of Food Composition Analysis, 8, 307–318.
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
Hair, J. F., Black, B., Babin, B., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Pearson Prentice Hall.
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management and Data Systems, 117(3), 442–458. https://doi.org/10.1108/IMDS-04-2016-0130
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed, a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152.
Hajar, B. (2018). The role of strategic vigilance in enterprise development: A case study of the Algeria Telecom Corporation—Mostaganem. Unpublished Master’s thesis, Faculty of Economics, Commercial and Management Sciences, Abdelhamid Ibn Badis University, Mostaganem, People’s Democratic Republic of Algeria.
Haroun, D., & Hamo, N. (2019). Strategic vigilance and its contribution to enhancing the competitiveness of Algerian economic institutions: A case study of the Condor Foundation. Journal of the Economic Researcher: University of August 20, 1955 Skikda, 12(7), 381–403.
Kabrilyants, R., Obeidat, B., Alshurideh, M., & Masadeh, R. (2021). The role of organizational capabilities on e-business successful implementation. International Journal of Data and Network Science, 5(3), 417–432.
Mesbah, A., & Boukhamkham, A. F. (2019). The role of strategic vigilance in developing the competitive advantage of the economic enterprise: A case study in the Eastern Regional Directorate for the mobile operator Ooredoo. Journal of Economic Studies: Abdelhamid Mehri University—Constantine 2—Faculty of Economic, Commercial and Management Sciences, 6, 23–46.
Metabis, A., & Al-Hawary, S. I. (2013). The impact of internal marketing practices on services quality of commercial banks in Jordan. International Journal of Services and Operations Management, 15(3), 313–337.
Mohammad, A. A., Alshura, M. S., Al-Hawary, S. I. S., Al-Syasneh, M. S., & Alhajri, T. M. (2020). The influence of internal marketing practices on the employees’ intention to leave: A study of the private hospitals in Jordan. International Journal of Advanced Science and Technology, 29(5), 1174–1189.
Morabiti, Y., & Ben Tafat, A. (2016). The role of strategic vigilance in preventing marketing crises for service institutions: A case study of the Mobilis Foundation, Ouargla Unit. A magister message that is not published. Kasdi Merbah University, Ouargla, Ouargla.
Mouloud, Z. (2014). The reality of economic intelligence in Algerian economic institutions: A case study of the Anou Foundation, the Mostaganem branch. Unpublished Master’s thesis, Faculty of Economics, Commercial and Management Sciences, Abdelhamid Ben Badis University, Mostaganem, People’s Democratic Republic of Algeria.
Ramayah, T., Cheah, J., Chuah, F., Ting, H., & Memon, M. A. (2016). Partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.0: An updated and practical guide to statistical analysis.
Ringle, C. M., Wende, S., & Becker, J. M. (2015). Smart PLS. SmartPLS GmbH. Retrieved from www.smartpls.com
Sahnoun, H. (2018). The impact of strategic vigilance in supporting creativity in Algerian organizations: A field study at the Foundation for Fatty Materials “Sibos—Label Annaba.” Journal of Economic and Administrative Sciences, 2(43), 135–145.
Sanaz, D., & Yaghub, R. (2019). Strategic agility in telecom industry: The effective factors on competitive advantages. Middle East Journal of Management, 6(1), 1–20.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill Building Approach. John Wiley & Sons.
Shamout, M., Elayan, M., Rawashdeh, A., Kurdi, B., & Alshurideh, M. (2022). E-HRM practices and sustainable competitive advantage from HR practitioner’s perspective: A mediated moderation analysis. International Journal of Data and Network Science, 6(1), 165–178.
Svoboda, P., Ghazal, T. M., Afifi, M. A., Kalra, D., Alshurideh, M. T., & Alzoubi, H. M. (2021, June). Information systems integration to enhance operational customer relationship management in the pharmaceutical industry. In The International Conference on Artificial Intelligence and Computer Vision (pp. 553–572). Cham: Springer.
Tan, P., He, L., Cui, J., Qian, C., Cao, X., Lin, M., & Wang, R. F. (2017). Assembly of the WHIP-TRIM14-PPP6C mitochondrial complex promotes RIG-I-mediated antiviral signaling. Molecular Cell, 68(2), 293–307.
Tariq, E., Alshurideh, M., Akour, I., & Al-Hawary, S. (2022). The effect of digital marketing capabilities on organizational ambidexterity of the information technology sector. International Journal of Data and Network Science, 6(2), 401–408.
Urbach, N., & Ahlemann, F. (2010). Structural equation modeling in information systems research using partial least squares. Journal of Information Technology Theory and Application, 11(2), 5–40.
Zhou, J., Movando, F., & Saunders, S. (2019). The relationship between marketing agility and financial performance under different levels of market turbulence. Industrial Marketing Management Journal, 83, 31–41.
Zu’bi, Z., Al-Lozi, M., Dahiyat, S., Alshurideh, M., & Al Majali, A. (2012). Examining the effects of quality management practices on product variety. European Journal of Economics, Finance and Administrative Sciences, 51(1), 123–139.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Al-Khasswneh, R.S.J. et al. (2023). Impact of Strategic Vigilance on Competitive Capabilities in Jordanian Insurance Companies. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_57
Download citation
DOI: https://doi.org/10.1007/978-3-031-12382-5_57
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-12381-8
Online ISBN: 978-3-031-12382-5
eBook Packages: EngineeringEngineering (R0)