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The Impact of Total Quality Management on the Organizational Reputation

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The Effect of Information Technology on Business and Marketing Intelligence Systems

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1056))

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Abstract

The major aim of the study was to examine the impact of total quality management (TQM) on organizational reputation (OR). Therefore, it focused on the faculty members in five public universities, whose number is (5477) faculty members. As for the study sample, it consisted of a proportional stratified sample of (390) individuals, and after the questionnaire was distributed with (410), 390 were recovered, valid for the purposes of statistical analysis. Structural equation modeling (SEM) was conducted to test hypotheses. The results showed that all total quality management dimensions had a positive impact relationship on organizational reputation except focus on beneficiary. Based on the results of the study, researchers recommend managers and decision-makers in public universities to pay attention to the university management standard (higher leadership), which has the largest role in supporting and activating the application of total quality management.

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Authors and Affiliations

  1. Management Department, Faculty of Money and Management, The World Islamic Science University, P.O. Box1101, Amman, 11947, Jordan

    Enas Ahmad Alshuqairat, Mohammed Saleem Khlif Alshura & Zaki Abdellateef Khalaf Khalaylah

  2. Department of Business Administration, School of Business, Al Al-Bayt University, P.O.BOX 130040, Mafraq, 25113, Jordan

    Nancy Abdullah Shamaileh & Sulieman Ibraheem Shelash Al-Hawary

  3. Department of Applied Science, Irbid College, Al-Balqa Applied University, As-Salt, Jordan

    Maali M. Al-mzary

  4. Business Administration Department, Faculty of Administration & Financial Sciences, Petra University, Amman, Jordan

    Basem Yousef Ahmad Barqawi

  5. Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan

    Muhammad Turki Alshurideh

  6. Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates

    Muhammad Turki Alshurideh

  7. Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, B.O. Box: 961343, Amman, 11196, Jordan

    Anber Abraheem Shlash Mohammad

Authors
  1. Enas Ahmad Alshuqairat
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  2. Nancy Abdullah Shamaileh
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  3. Mohammed Saleem Khlif Alshura
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  4. Zaki Abdellateef Khalaf Khalaylah
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  7. Sulieman Ibraheem Shelash Al-Hawary
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  8. Muhammad Turki Alshurideh
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  9. Anber Abraheem Shlash Mohammad
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Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

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Editors and Affiliations

  1. Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates

    Muhammad Alshurideh

  2. Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan

    Barween Hikmat Al Kurdi

  3. Management Information Systems Department, School of Business, University of Jordan, Aqaba, Jordan

    Ra’ed Masa’deh

  4. Skyline University College, Sharjah, United Arab Emirates

    Haitham M. Alzoubi

  5. Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, United Arab Emirates

    Said Salloum

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Alshuqairat, E.A. et al. (2023). The Impact of Total Quality Management on the Organizational Reputation. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_64

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