Skip to main content
SpringerLink
Log in

Impact of Organizational Learning Capabilities on Service Quality of Islamic Banks Operating in Jordan

  • Chapter
  • First Online:
The Effect of Information Technology on Business and Marketing Intelligence Systems

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1056))

Abstract

The major aim of the study was to examine the impact of Impact of organizational learning capabilities on service quality. Therefore, it focused on Islamic banks operating in Jordan. Data were primarily gathered through self-reported questionnaires creating by Google Forms which were distributed to a purposive sample of managers via email. This study was conducted using structural equation modeling (SEM) to test hypotheses. The results show that interaction with external environment has the highest positive impact relationship on service quality. Upon study findings, the researcher recommends managers and decision makers to invest the human element continuously by involving them in the decision-making process to acquire administrative skills along with technical skills they already have.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Abbad, J., & Al-Hawary, S. I. (2011). Measuring banking service quality in Jordan: A case study of Arab bank. Abhath Al-Yarmouk, 27(3), 2179–2196.

    Google Scholar 

  • Abu Qaaud, F., Al-Shoura, M., & Al-Hawary, S. I. (2011). The impact of the service marketing mix in the service quality of health services from the viewpoint of patients in government hospitals in Amman “A Field study.” Abhath Al-Yarmouk, 27(1B), 417–441.

    Google Scholar 

  • Aburayya, A., Alshurideh, M., Alawadhi, D., Alfarsi, A., Taryam, M., & Mubarak, S. (2020b). An investigation of the effect of lean six sigma practices on healthcare service quality and patient satisfaction: Testing the mediating role of service quality in Dubai primary healthcare sector. Journal of Advanced Research in Dynamical and Control Systems, 12(8), 56–72.

    Google Scholar 

  • Aburayya, A., Alshurideh, M., Al Marzouqi, A., Al Diabat, O., Alfarsi, A., Suson, R., et al. (2020a). An empirical examination of the effect of TQM practices on hospital service quality: An assessment study in UAE hospitals. Systematic Reviews in Pharmacy, 11(9), 347–362.

    Google Scholar 

  • Ahmad, S., Zulkurnain, N., & Khairushalimi, F. (2016). Assessing the validity and reliability of a measurement model in structural equation modeling (SEM). British Journal of Mathematics & Computer Science, 15(3), 1–8. https://doi.org/10.9734/BJMCS/2016/25183

    Article  Google Scholar 

  • Ahmed, B., Sabir, H. M., Sohail, N., & Mumtaz, R. (2011). Does corporate entrepreneurship matter for organizational learning capability? A study on textile sector in Pakistan. European Journal of Business and Management, 3(7), 53–58.

    Google Scholar 

  • Al Kurdi, B., Alshurideh, M., Salloum, S., Obeidat, Z., & Al-dweeri, R. (2020). An empirical investigation into examination of factors influencing university students’ behavior towards elearning acceptance using SEM approach. International Journal of Interactive Mobile Technologies, 14(2), 19–24.

    Article  Google Scholar 

  • Alameeri, K., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The effect of work environment happiness on employee leadership. In International conference on advanced intelligent systems and informatics (pp. 668–680). Cham: Springer.

    Google Scholar 

  • Al-Dmour, R., AlShaar, F., Al-Dmour, H., Masa’deh, R., & Alshurideh, M. T. (2021). The effect of service recovery justices strategies on online customer engagement via the role of “Customer Satisfaction” during the Covid-19 pandemic: An empirical study. In The effect of coronavirus disease (COVID-19) on business intelligence (Vol. 334, pp. 325–346).

    Google Scholar 

  • Alegre, J., & Chiva, R. (2008). Assessing the impact of organizational learning capability on product innovation performance: An empirical test. Technovation, 28, 315–326.

    Article  Google Scholar 

  • AlHamad, A., Alshurideh, M., Alomari, K., Kurdi, B., Alzoubi, H., Hamouche, S., & Al-Hawary, S. (2022). The effect of electronic human resources management on organizational health of telecommunications companies in Jordan. International Journal of Data and Network Science, 6(2), 429–438.

    Google Scholar 

  • Al-Hawajreh, K., AL-Zeaud, H., Al-Hawary, S. I., & Mohammad, A. A. (2011). The influence of top management support and commitment on total quality management indicators from managers and heads of departments viewpoint: A case study of Sahab industrial city. Jordan Journal of Business Administration, 7(4), 557–576.

    Google Scholar 

  • Al-Hawary, S. I. (2012). Health care services quality at private hospitals, from patient’s perspective: A comparative study between Jordan and Saudi Arabia. African Journal of Business Management, 6(22), 6516–6529.

    Google Scholar 

  • Al-Hawary, S. I. (2013a). The role of perceived quality and satisfaction in explaining customer brand loyalty: Mobile phone service in Jordan. International Journal of Business Innovation and Research, 7(4), 393–413.

    Article  Google Scholar 

  • Al-Hawary, S. I. (2013b). The roles of perceived quality, trust, and satisfaction in predicting brand loyalty: The empirical research on automobile brands in Jordan market. International Journal of Business Excellence, 6(6), 656–686.

    Article  Google Scholar 

  • Al-Hawary, S. I. (2015). Human resource management practices as a success factor of knowledge management implementation at health care sector in Jordan. International Journal of Business and Social Science, 6(11/1), 83–98.

    Google Scholar 

  • Al-Hawary, S. I., & Abu-Laimon, A. A. (2013). The impact of TQM practices on service quality in cellular communication companies in Jordan. International Journal of Productivity and Quality Management, 11(4), 446–474.

    Article  Google Scholar 

  • Al-Hawary, S. I. S., & AlDafiri, M. F. S. (2017). Effect of the components of information technology adoption on employees performance of interior ministry of Kuwait state. International Journal of Academic Research in Economics and Management Sciences, 6(2), 149–169.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Aldaihani, F. M. (2016). Customer relationship management and innovation capabilities of Kuwait airways. International Journal of Academic Research in Economics and Management Sciences, 5(4), 201–226.

    Google Scholar 

  • Al-Hawary, S. I., & Al-Hamwan, A. (2017). Environmental analysis and its impact on the competitive capabilities of the commercial banks operating in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 277–290.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Al-Menhaly, S. (2016). The quality of E-government services and its role on achieving beneficiaries satisfaction. Global Journal of Management and Business Research: A Administration and Management, 16(11), 1–11.

    Google Scholar 

  • Al-Hawary, S. I., & Al-Namlan, A. (2018). Impact of electronic human resources management on the organizational learning at the private hospitals in the state of Qatar. Global Journal of Management and Business Research: A Administration and Management, 18(7), 1–11.

    Google Scholar 

  • Al-Hawary, S. I. S., & Al-Rasheedy, H. H. (2021). The effect of strategic learning for human resources on dynamic capabilities of airlines companies in Kuwait. International Journal of Business Information Systems, 37(4), 421–441.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Al-Smeran, W. (2017). Impact of electronic service quality on customers satisfaction of Islamic banks in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 170–188.

    Article  Google Scholar 

  • Al-Hawary, S. I. S., & Alwan, A. M. (2016). Knowledge management and its effect on strategic decisions of Jordanian public universities. Journal of Accounting-Business & Management, 23(2), 24–44.

    Google Scholar 

  • Al-Hawary, S. I., & Harahsheh, S. (2014). Factors affecting jordanian consumer loyalty toward cellular phone brand. International Journal of Economics and Business Research, 7(3), 349–375.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Hussien, A. J. (2017). The impact of electronic banking services on the customers loyalty of commercial banks in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 50–63.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Ismael, M. (2010). The effect of using information technology in achieving competitive advantage strategies: A field study on the Jordanian pharmaceutical companies. Al Manara for Research and Studies, 16(4), 196–203.

    Google Scholar 

  • Al-Hawary, S. I., & Metabis, A. (2012). Service quality at Jordanian commercial banks: What do their customers say? International Journal of Productivity and Quality Management, 10(3), 307–334.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Nusair, W. (2017). Impact of human resource strategies on perceived organizational support at Jordanian public universities. Global Journal of Management and Business Research: A Administration and Management, 17(1), 68–82.

    Google Scholar 

  • Al-Hawary, S. I., Alghanim, S., & Mohammad, A. (2011). Quality level of health care service provided by King Abdullah educational hospital from patient’s viewpoint. Interdisciplinary Journal of Contemporary Research in Business, 2(11), 552–572.

    Google Scholar 

  • Al-Hawary, S. I. S., Mohammad, A. S., Al-Syasneh, M. S., Qandah, M. S. F., & Alhajri, T. M. S. (2020). Organisational learning capabilities of the commercial banks in Jordan: Do electronic human resources management practices matter? International Journal of Learning and Intellectual Capital, 17(3), 242–266.

    Article  Google Scholar 

  • Al-Hawary, S. I., & Al-Syasneh, M. S. (2020). Impact of dynamic strategic capabilities on strategic entrepreneurship in presence of outsourcing of five stars hotels in Jordan. Business: Theory and Practice, 21(2), 578–587.

    Google Scholar 

  • Al-Hawary, S. I., AL-Zeaud, H., & Matabes, A. (2012). Measuring the quality of educational services offered to postgraduate students at the faculty of business and finance: A field study on the universities of the north region. Al Manara for Research and Studies, 18(1), 241–278.

    Google Scholar 

  • Al-Hawary, S. I. S., Abdul Aziz Allahow, T. J., & Aldaihani, F. M. F. (2018). Information technology and administrative innovation of the central agency for information technology in Kuwait. Global Journal of Management and Business, 18(11-A), 1–16.

    Google Scholar 

  • Al-Khayyal, A., Alshurideh, M., Al Kurdi, B., & Aburayya, A. (2020). The impact of electronic service quality dimensions on customers’ E-shopping and E-loyalty via the impact of E-satisfaction and E-trust: A qualitative approach. International Journal of Innovation, Creativity and Change, 14(9), 257–281.

    Google Scholar 

  • Al-Lozi, M. S., Almomani, R. Z. Q., & Al-Hawary, S. I. S. (2018). Talent management strategies as a critical success factor for effectiveness of human resources information systems in commercial banks working in Jordan. Global Journal of Management and Business Research: A Administration and Management, 18(1), 30–43.

    Google Scholar 

  • Al-Nady, B. A., Al-Hawary, S. I., & Alolayyan, M. (2016). The role of time, communication, and cost management on project management success: An empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia. International Journal of Services and Operations Management, 23(1), 76–112.

    Article  Google Scholar 

  • Alolayyan, M., Al-Hawary, S. I., Mohammad, A. A., & Al-Nady, B. A. (2018). Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. International Journal of Productivity and Quality Management, 24(4), 543–565.

    Google Scholar 

  • Alshamsi, A., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The influence of service quality on customer retention: A systematic review in the higher education. In International conference on advanced intelligent systems and informatics (pp. 404–416). Cham: Springer.

    Google Scholar 

  • Alshurideh, M. (2022). Does electronic customer relationship management (E-CRM) affect service quality at private hospitals in Jordan? Uncertain Supply Chain Management, 10(2), 1–8.

    Article  Google Scholar 

  • Alshurideh, M., Al-Hawary, S. I., Batayneh, A. M., Mohammad, A., & Al-Kurdi, B. (2017). The impact of Islamic banks’ service quality perception on Jordanian customers loyalty. Journal of Management Research, 9(2), 139–159.

    Article  Google Scholar 

  • Alshurideh, M., Salloum, S. A., Al Kurdi, B., Monem, A. A., & Shaalan, K. (2019b). Understanding the quality determinants that influence the intention to use the mobile learning platforms: A practical study. International Journal of Interactive Mobile Technologies, 13(11), 183–157.

    Google Scholar 

  • Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2019a, October). Examining the main mobile learning system drivers’ effects: A mix empirical examination of both the expectation-confirmation model (ECM) and the technology acceptance model (TAM). In International conference on advanced intelligent systems and informatics (pp. 406–417). Cham: Springer.

    Google Scholar 

  • Alshurideh, M., Al Kurdi, B., Salloum, S. A., Arpaci, I., & Al-Emran, M. (2020). Predicting the actual use of m-learning systems: A comparative approach using PLS-SEM and machine learning algorithms. Interactive Learning Environments, 1–15.

    Google Scholar 

  • Alshurideh, M. T., Al Kurdi, B., Alzoubi, H. M., Ghazal, T. M., Said, R. A., AlHamad, A. Q., et al. (2022). Fuzzy assisted human resource management for supply chain management issues. Annals of Operations Research, 1–19.

    Google Scholar 

  • Alzoubi, H. M., Alshurideh, M., Al Kurdi, B., & Inairat, M. (2020). Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncertain Supply Chain Management, 8(3), 579–588.

    Article  Google Scholar 

  • Alzoubi, H., Alshurideh, M., Kurdi, B., Akour, I., & Aziz, R. (2022). Does BLE technology contribute towards improving marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449–460.

    Article  Google Scholar 

  • Ashal, N., Alshurideh, M., Obeidat, B., & Masa’deh, R. (2021). The impact of strategic orientation on organizational performance: Examining the mediating role of learning culture in Jordanian telecommunication companies. Academy of Strategic Management Journal, 21(Special Issue 6), 1–29.

    Google Scholar 

  • Beheshtifar, M., Mohammad-Rafiei, R., & Nekoie-Moghadam, M. (2012). Role of career competencies in organizational learning capability. International Journal of Contemporary Research in Business, 4(8), 563–569.

    Google Scholar 

  • Berghman, L. (2006). Strategic innovation capacity: A mixed method study on deliberate strategic learning mechanisms. Erasmus Research Institute of Management.

    Google Scholar 

  • Bess, K. D., Perkins, D. D., & McCown, D. L. (2011). Testing a measure of organizational learning capacity and readiness for transformational change in human services. Journal of Prevention and Intervention in the Community, 39, 35–49.

    Article  Google Scholar 

  • Chiva, R., & Alegre, J. (2009). Organizational learning capability and job satisfaction: An empirical assessment in the ceramictile industry. British Journal of Management, 20, 323–340.

    Article  Google Scholar 

  • Cotton, J. L., Vollrath, D. A., Foggat, K. L., Lengnick-Hall, M. L., & Jennings, K. R. (1988). Employee participation: Diverse forms and different outcomes. Academy of Management Review, 13(1), 8–22.

    Article  Google Scholar 

  • Daniels, K., & Bailey, A. (2012). Strategy development processes and participation in decision making: Predictors of role stressors and job satisfaction. Journal of Applied Management Studies, 8, 27–42.

    Google Scholar 

  • De Leeuw, E., Hox, J., Silber, H., Struminskaya, B., & Vis, C. (2019). Development of an international survey attitude scale: Measurement equivalence, reliability, and predictive validity. Measurement Instruments for the Social Sciences, 1(1), 9. https://doi.org/10.1186/s42409-019-0012-x

    Article  Google Scholar 

  • Garcia, M., Llorens, M., & Verd, J. (2006). Antecedents and consequences of organizational innovation and organizational learning in entrepreneurship. Industrial Management & Data Systems, 106(1), 21–42.

    Article  Google Scholar 

  • Garvin, D. A. (1993). Building a learning organization. Harvard Business Review, 71(4), 78–91.

    Google Scholar 

  • Gear, T. R., Vince, M. R., & Minkes, A. L. (2003). Group enquiry for collective learning in organizations. Journal of Management Development, 22(2), 88–102.

    Article  Google Scholar 

  • Gefan, D. (2002). Customer loyalty in e-commerce. Journal of the Association of Information System, 3(1), 27–51.

    Article  Google Scholar 

  • Goh, S., & Richards, G. (1997). Benchmarking the learning capability of organizations. European Management Journal, 15(5), 757–583.

    Article  Google Scholar 

  • Hair, J. F., Babin, B. J., & Krey, N. (2017). Covariance-based structural equation modeling in the journal of advertising: Review and recommendations. Journal of Advertising, 46(1), 163–177. https://doi.org/10.1080/00913367.2017.1281777

    Article  Google Scholar 

  • Hasan, O., McColl, J., Pfefferkorn, T., Hamadneh, S., Alshurideh, M., & Kurdi, B. (2022). Consumer attitudes towards the use of autonomous vehicles: Evidence from United Kingdom taxi services. International Journal of Data and Network Science, 6(2), 537–550.

    Article  Google Scholar 

  • Howard, M. C. (2018). The convergent validity and nomological net of two methods to measure retroactive influences. Psychology of Consciousness: Theory, Research, and Practice, 5(3), 324–337. https://doi.org/10.1037/cns0000149

    Article  Google Scholar 

  • Jerez-Gomez, P., Spedes-Lorente, J., & Valle-Cabrera, R. (2005). Organizational learning capability: A proposal of measurement. Journal of Business Research, 58(6), 715–725.

    Article  Google Scholar 

  • Lehtinen, J. R., & Lehtinen, U. (1982). Service quality: A study of quality dimensions. Unpublished Working Paper, Helsinki: Service Management Institute.

    Google Scholar 

  • Lukas, B. A. (1996). Striving for quality: The key role of internal and external customers. Journal of Market Focused Management, 1(2), 87–175.

    Article  MathSciNet  Google Scholar 

  • Mat, A., & Razak, R. C. (2011). The influence of organizational learning capability on success of technological innovation (Product) implementation with moderating effect of knowledge complexity. International Journal of Business and Social Science, 2(17), 217–225.

    Google Scholar 

  • McGill, W. S., & Lei, D. (1992). Management practice in learning organization. Organizational Dynamics, 21(1), 5–17.

    Article  Google Scholar 

  • Metabis, A., & Al-Hawary, S. I. (2013). The impact of internal marketing practices on services quality of commercial banks in Jordan. International Journal of Services and Operations Management, 15(3), 313–337.

    Article  Google Scholar 

  • Nevis, E., DiBella, A. J., & Gould, J. M. (1995). Understanding organizational as learning systems. Sloan Management Review, 36(2), 73–85.

    Google Scholar 

  • Onağ, A. O., et al. (2014). Organizational learning capability and its impact on firm innovativeness. Procedia: Social and Behavioral.

    Google Scholar 

  • Parasurainan, A., Berry, L. L., & Zeithaini, V. A. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(Fall).

    Google Scholar 

  • Rafiq, M., Naseer, Z., & Ali, B. (2011). Impact of emotional intelligence on organizational learning capability. International Journal of Academic Research, 3(4), 321–325.

    Google Scholar 

  • Rashidi, M. M., Habibi, M., & JafariFarsani, J. (2010). The relationship between intellectual assets organizational learning capability at the institute for international energy studies. Management and Human Resource in the Oil Industry, 11(4), 59–76.

    Google Scholar 

  • Rimkeviciene, J., Hawgood, J., O’Gorman, J., & De Leo, D. (2017). Construct validity of the acquired capability for suicide scale: Factor structure, convergent and discriminant validity. Journal of Psychopathology and Behavioral Assessment, 39(2), 291–302. https://doi.org/10.1007/s10862-016-9576-4

    Article  Google Scholar 

  • Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach (7th ed.). Wiley.

    Google Scholar 

  • Shamout, M., Elayan, M., Rawashdeh, A., Kurdi, B., & Alshurideh, M. (2022). E-HRM practices and sustainable competitive advantage from HR practitioner’s perspective: A mediated moderation analysis. International Journal of Data and Network Science, 6(1), 165–178.

    Article  Google Scholar 

  • Shi, D., Lee, T., & Maydeu-Olivares, A. (2019). Understanding the model size effect on SEM fit indices. Educational and Psychological Measurement, 79(2), 310–334. https://doi.org/10.1177/0013164418783530

    Article  Google Scholar 

  • Sung, K.-S., Yi, Y. G., & Shin, H.-I. (2019). Reliability and validity of knee extensor strength measurements using a portable dynamometer anchoring system in a supine position. BMC Musculoskeletal Disorders, 20(1), 1–8. https://doi.org/10.1186/s12891-019-2703-0

    Article  Google Scholar 

  • Thite, M. (2004). Strategic positioning of HRM in knowledge-based organizations. The Learning Organization, 11(1), 28–44.

    Article  Google Scholar 

  • Tohidi, H., & Mandegari, M. (2012). Assessing the impact of organizational learning capability on firm innovation. African Journal of Business Management, 6(12), 4522–4535.

    Google Scholar 

  • Wang, Y. A., & Rhemtulla, M. (2021). Power analysis for parameter estimation in structural equation modeling: A discussion and tutorial. Advances in Methods and Practices in Psychological Science, 4(1), 1–17. https://doi.org/10.1177/2515245920918253

    Article  Google Scholar 

  • Zu’bi, Z., Al-Lozi, M., Dahiyat, S., Alshurideh, M., & Al Majali, A. (2012). Examining the effects of quality management practices on product variety. European Journal of Economics, Finance and Administrative Sciences, 51(1), 123–139.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Economics and Administrative Sciences, Department of Business Administration, Al Al-Bayt University, P.O. Box 130040, Mafraq, 25113, Jordan

    Sulieman Ibraheem Shelash Al-Hawary

  2. Faculty of Business School, Department of Business Administration, Qussim University, P.O. Box 6502, Al Russ City, 51452, Saudi Arabia

    Ibrahim Rashed Soliaman AlTaweel

  3. Faculty of Economics and Administrative Sciences, Department of Business Administration, Al Al-Bayt University, P.O. Box 130040, Mafraq, 25113, Jordan

    Nida’a Al-Husban

  4. Faculty of Economic and Administration Sciences, Department of Business Administration and Public Administration, Al Al-Bayt University Jordan, P.O. Box 130040, Mafraq, 25113, Jordan

    Mohammad Fathi Almaaitah

  5. Kuwait Civil Aviation, ishbiliyah bloch 1, street 122, home 1, Istanbul, Kuwait

    Faraj Mazyed Faraj Aldaihani

  6. School of Business, Department of Marketing, The University of Jordan, Amman, 11942, Jordan

    Muhammad Turki Alshurideh

  7. Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates

    Muhammad Turki Alshurideh

  8. Faculty of Alia College, Department of Human Fundamental Sciences, Al-Balqa Applied University, Amman, Jordan

    Doa’a Ahmad Odeh Al-Husban

  9. Ministry of Education, Amman, Jordan

    Rania Ibrahim Mohammad

Authors
  1. Sulieman Ibraheem Shelash Al-Hawary
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ibrahim Rashed Soliaman AlTaweel
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Nida’a Al-Husban
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Mohammad Fathi Almaaitah
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Faraj Mazyed Faraj Aldaihani
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Muhammad Turki Alshurideh
    View author publications

    You can also search for this author in PubMed Google Scholar

  7. Doa’a Ahmad Odeh Al-Husban
    View author publications

    You can also search for this author in PubMed Google Scholar

  8. Rania Ibrahim Mohammad
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Sulieman Ibraheem Shelash Al-Hawary .

Editor information

Editors and Affiliations

  1. Dept of Mngmnt, Cllg of Busness Admin, University of Sharjah, Sharjah, United Arab Emirates

    Muhammad Alshurideh

  2. Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan

    Barween Hikmat Al Kurdi

  3. Management Information Systems Department, School of Business, University of Jordan, Aqaba, Jordan

    Ra’ed Masa’deh

  4. Skyline University College, Sharjah, United Arab Emirates

    Haitham M. Alzoubi

  5. Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, United Arab Emirates

    Said Salloum

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Al-Hawary, S.I.S. et al. (2023). Impact of Organizational Learning Capabilities on Service Quality of Islamic Banks Operating in Jordan. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_91

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-12382-5_91

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-12381-8

  • Online ISBN: 978-3-031-12382-5

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation