Abstract
The implementation of intelligent services at university level is another step towards the transformation of education. The main goal of any innovation in education is to improve the quality of education, this is a complicated concept, because there are many variables that need to be considered in the success or failure of these innovations. These innovations include the implementation of chatbots. The use of chatbots in a common space has confirmed its viability and it is therefore quite logical that these solutions can be applied in a university environment. Although it has had many applications in several sectors over the last decade, their implementation in higher education is still in its infancy. The chatbot market is expected to grow tremendously between 2020 and 2024, so it is high time for universities to implement chatbots. This paper will look at how companies have improved their services and processes by implementing chatbot services and how this can translate into a more efficient and effective university environment.
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Košecka, D., Balco, P., Murgor, S.C. (2022). Chatbot at University, a Communication Tool to Increase Work Productivity. In: Barolli, L., Miwa, H. (eds) Advances in Intelligent Networking and Collaborative Systems. INCoS 2022. Lecture Notes in Networks and Systems, vol 527. Springer, Cham. https://doi.org/10.1007/978-3-031-14627-5_8
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