Abstract
Successful cross-border labor services are an important requirement for providing free movement of workers in the European Union. This paper focuses on identifying possible improvements in European cross-border labor using digital technologies based on the current challenges of the German-Dutch cross-border collaboration. To achieve this research goal, initially, factors impacting the success of cross-border services are described based on literature from the field of public sector digitalization and the experiences of The Once-Only Principle Project, which represents a current digitalization effort of the European Union (EU). To assess the current state of cross-border labor, four interviews with German and Dutch cross-border experts are conducted. The results of these interviews are then mapped to the factors found in the literature. Finally, five design principles for successful EU cross-border services are derived, namely a Top-Down Approach, Standardization, Adaptability, Accessibility, and Communication, and their projected effects on cross-border services are described.
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Maierhofer, S., Schimpe, S. (2022). Design Principles for EU Cross-Border Services. In: Janssen, M., et al. Electronic Government. EGOV 2022. Lecture Notes in Computer Science, vol 13391. Springer, Cham. https://doi.org/10.1007/978-3-031-15086-9_7
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DOI: https://doi.org/10.1007/978-3-031-15086-9_7
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