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Challenges and Opportunities of Education in the COVID-19 Pandemic: Teacher Perception on Applying AI Chatbot for Online Language Learning

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Innovative Technologies and Learning (ICITL 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13449))

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Abstract

Education has been considerably hindered or interrupted as a result of restrictive regulations and the building of social distance, making it one of the major sectors of COVID-19. In the past, it was suggested that chatbots may be utilized to assist individuals in learning more independently and in a variety of virtual learning contexts. The goal of this study was to evaluate the potential hurdles posed by the COVID-19 outbreak to online learning, as well as teachers’ perspectives on the use of AI chatbots for online language learning. An online interview has been conducted with six interviewees in verifying the proposed questions from the teachers’ perspectives. The result shows that there are common themes of challenges for online learning and online teaching: (1) Infrastructure; (2) Accessibility and Technology; (3) Readiness; (4) Assessment and Examinations; (5) Socioeconomic factors; (6) Mental health and personal well-being; (7) Online Security Issues and human and pet intrusions; and (8) Digital competence. The finding also indicates that the proposed technology, an AI chatbot, is anticipated to help the learning process to achieve the course’s objectives more effectively than traditional methods.

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Acknowledgements

This research is partially supported by the Ministry of Science and Technology, Taiwan, R.O.C. under Grant No. MOST 108-2628-H-224-001-MY3, MOST 110-2511-H-224-003-MY3 and MOST 110-2622-H-224-001-CC2.

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Authors and Affiliations

  1. National Yunlin University of Science and Technology, Yunlin County, 64002, Taiwan, R. O. C.

    Pham My Linh, Andreja Istenič Starčič & Ting-Ting Wu

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  1. Pham My Linh
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  2. Andreja Istenič Starčič
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  3. Ting-Ting Wu
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Correspondence to Ting-Ting Wu .

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Editors and Affiliations

  1. National Cheng Kung University, Tainan City, Taiwan

    Yueh-Min Huang

  2. Southern Taiwan University of Science and Technology, Tainan City, Taiwan

    Shu-Chen Cheng

  3. University of Trás-os-Montes and Alto Douro, Vila Real, Portugal

    João Barroso

  4. OsloMet – Oslo Metropolitan University, Oslo, Norway

    Frode Eika Sandnes

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Linh, P.M., Starčič, A.I., Wu, TT. (2022). Challenges and Opportunities of Education in the COVID-19 Pandemic: Teacher Perception on Applying AI Chatbot for Online Language Learning. In: Huang, YM., Cheng, SC., Barroso, J., Sandnes, F.E. (eds) Innovative Technologies and Learning. ICITL 2022. Lecture Notes in Computer Science, vol 13449. Springer, Cham. https://doi.org/10.1007/978-3-031-15273-3_55

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  • DOI: https://doi.org/10.1007/978-3-031-15273-3_55

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