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Digital Transformation in the Public Sector: Investigating Success Factors in IRIDA System

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The Role of Digital Technologies in Shaping the Post-Pandemic World (I3E 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13454))

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Abstract

Recent advances in digital technologies have influenced the public sector but limited papers have been applied to assess the effectiveness of Information Systems (IS) in the public sector. Many e-government projects have been devalued because they were designed incorrectly, and effectively transfer existing bureaucracy to the digital world. Therefore, recognizing the efficacy of e-government systems, as well as the factors affecting the performance of employees in the public sector, clarifies an emergent field of inquiry to bridge the gaps in literature and tackle future study. The purpose of this article is to explore the factors affecting the IRIDA’s success in e-government. Data was collected by 498 users in the Greek public sector. The findings show that the perceived ease of use and the perceived usefulness seem to be the factors with the most significant loadings. This paper is useful for professionals who design these systems to improve their effectiveness and to carefully consider these variables in the design and usage of IS in the public sector.

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Author information

Authors and Affiliations

  1. Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece

    Konstantinos Ioannou, Maria Kamariotou & Fotis Kitsios

  2. Department of Cybersecurity, Ministry of Interior, 10183, Athens, Greece

    Konstantinos Ioannou

  3. School of Social Science, Hellenic Open University, Parodos Aristotelous 18, 26335, Patras, Greece

    Fotis Kitsios

Authors
  1. Konstantinos Ioannou
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  2. Maria Kamariotou
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  3. Fotis Kitsios
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Corresponding author

Correspondence to Fotis Kitsios .

Editor information

Editors and Affiliations

  1. Newcastle University Business School, Newcastle upon Tyne, UK

    Savvas Papagiannidis

  2. Newcastle University Business School, Newcastle upon Tyne, UK

    Eleftherios Alamanos

  3. Newcastle University Business School, Newcastle upon Tyne, UK

    Suraksha Gupta

  4. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  5. University of Turku, Turku, Finland

    Matti Mäntymäki

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

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Ioannou, K., Kamariotou, M., Kitsios, F. (2022). Digital Transformation in the Public Sector: Investigating Success Factors in IRIDA System. In: Papagiannidis, S., Alamanos, E., Gupta, S., Dwivedi, Y.K., Mäntymäki, M., Pappas, I.O. (eds) The Role of Digital Technologies in Shaping the Post-Pandemic World. I3E 2022. Lecture Notes in Computer Science, vol 13454. Springer, Cham. https://doi.org/10.1007/978-3-031-15342-6_16

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  • DOI: https://doi.org/10.1007/978-3-031-15342-6_16

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-15341-9

  • Online ISBN: 978-3-031-15342-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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