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The Role of Digital Transformation in Fostering Transparency: An e-Court System Case Study

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The Role of Digital Technologies in Shaping the Post-Pandemic World (I3E 2022)

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Abstract

Transparency is a crucial element in the judiciary to promote citizen confidence in courts and ensure fair case administration by court staff. Therefore, digital transformation of courts is becoming a mandatory step to increase transparency by providing a new opportunity for court data to be open, visible, and accessible to the citizen. Digital transformation of courts is initiated through digitizing court processes and implementing e-court systems to enhance transparency, efficiency, and effectiveness of court processes. The objective of this research is to explore the role of e-court systems in fostering transparency in justice administration by delving into the e-court system of the Sulaymaniyah Appellate Court in the Kurdistan Region of Iraq (KRI) as a case study. The analysis was based on the mixed method of both quantitative and qualitative approaches, with a triangulation of multiple data sources including surveys, expert interviews, observations, and document analysis. The results show that implementing an e-court system enhances transparency in the court processes and results in a more efficient and effective court system with improved justice delivery to the public.

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Author information

Authors and Affiliations

  1. Tallinn University of Technology, Information Systems Group, Tallinn, Estonia

    Rozha K. Ahmed & Dirk Draheim

  2. Judicial Council of the Kurdistan Region of Iraq, Sulaymaniyah, Iraq

    Omer Ahmed

  3. Tallinn University of Technology, Next Gen Research Group, Tallinn, Estonia

    Ingrid Pappel

  4. Aktors Company, Tallinn, Estonia

    Rozha K. Ahmed & Aleksander Reitsakas

Authors
  1. Rozha K. Ahmed
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  2. Omer Ahmed
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  3. Ingrid Pappel
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  4. Aleksander Reitsakas
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  5. Dirk Draheim
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Corresponding author

Correspondence to Rozha K. Ahmed .

Editor information

Editors and Affiliations

  1. Newcastle University Business School, Newcastle upon Tyne, UK

    Savvas Papagiannidis

  2. Newcastle University Business School, Newcastle upon Tyne, UK

    Eleftherios Alamanos

  3. Newcastle University Business School, Newcastle upon Tyne, UK

    Suraksha Gupta

  4. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  5. University of Turku, Turku, Finland

    Matti Mäntymäki

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

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Ahmed, R.K., Ahmed, O., Pappel, I., Reitsakas, A., Draheim, D. (2022). The Role of Digital Transformation in Fostering Transparency: An e-Court System Case Study. In: Papagiannidis, S., Alamanos, E., Gupta, S., Dwivedi, Y.K., Mäntymäki, M., Pappas, I.O. (eds) The Role of Digital Technologies in Shaping the Post-Pandemic World. I3E 2022. Lecture Notes in Computer Science, vol 13454. Springer, Cham. https://doi.org/10.1007/978-3-031-15342-6_17

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  • DOI: https://doi.org/10.1007/978-3-031-15342-6_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-15341-9

  • Online ISBN: 978-3-031-15342-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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