Skip to main content
SpringerLink
Log in

The Experiential View of Regressive Discontinuance

  • Conference paper
  • First Online:
The Role of Digital Technologies in Shaping the Post-Pandemic World (I3E 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13454))

Included in the following conference series:

  • 1796 Accesses

Abstract

Social media has become an essential forum for young adults to engage with each other by exchanging informative, engaging, and entertaining content. Some mobile social media applications are consistently popular among individuals, while some get abandoned after the initial usage. The behavior of early discontinuance is formerly known as regressive discontinuance. This qualitative study explores the experiences of social media users behind the regressive discontinuance of a mobile social media application. We have utilized the grounded theory approach in this exploratory study which has led us to explain the short-term usage experience of an individual using stimulus, organism, and response theory. This qualitative study proposes the conceptual model and tentative hypotheses to be tested in future work. The findings of this study can be of great importance while creating or maintaining a mobile social media application. If not paid heed to, the criticism of such applications can eventually lead to the abrupt discontinuation of the application.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Tamilmani, K., Rana, N.P., Alryalat, M.A.A., Al-Khowaiter, W.A.A., Dwivedi, Y.K.: Social media research in the context of emerging markets: an analysis of extant literature from information systems perspective. J. Adv. Manag. Res. 15(2), 115–129 (2018)

    Article  Google Scholar 

  2. Salehan, M., Negahban, A.: Social networking on smartphones: When mobile phones become addictive. Comput. Hum. Behav. 29(6), 2632–2639 (2013)

    Article  Google Scholar 

  3. Sarin, P., Kar, A.K., Ilavarasan, V.P.: Exploring engagement among mobile app developers – Insights from mining big data in user generated content. J. Adv. Manag. Res. 18(4), 585–608 (2021)

    Article  Google Scholar 

  4. Bhattacherjee, A.: Understanding information systems continuance: an expectation-confirmation model. MIS Q. Manag. Inf. Syst. 25(3), 351–370 (2001)

    Article  Google Scholar 

  5. Soliman, W., Rinta-Kahila, T.: Toward a refined conceptualization of IS discontinuance: reflection on the past and a way forward. Inf. Manag. 57(2), 103167 (2020)

    Article  Google Scholar 

  6. Statista research department. Global social networks ranked by number of users 2022. https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/. Accessed 12 May 2022

  7. Pollard, C.: Exploring continued and discontinued use of IT: a case study of OptionFinder, a group support system. Explor. Contin. Discontin. USE IT Gr. Decis. Negot. 12, 171–193 (2003)

    Article  Google Scholar 

  8. Turel, O.: Quitting the use of a habituated hedonic information system: a theoretical model and empirical examination of Facebook users. Eur. J. Inf. Syst. 24(4), 431–446 (2015)

    Article  Google Scholar 

  9. Luqman, A., Cao, X., Ali, A., Masood, A., Yu, L.: Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm. Comput. Hum. Behav. 70, 544–555 (2017)

    Article  Google Scholar 

  10. Maier, C., Laumer, S., Eckhardt, A., Weitzel, T.: Giving too much social support: Social overload on social networking sites. Eur. J. Inf. Syst. 24, 447–464 (2015)

    Article  Google Scholar 

  11. De Graaf, M., Ben Allouch, S., Van Dijk, J.: Why do they refuse to use my robot? Reasons for non-use derived from a long-term home study. In: ACM/IEEE International Conference on Human-Robot Interaction, vol. F1271, pp. 224–233 (2017)

    Google Scholar 

  12. Aggarwal, R., Kryscynski, D., Midha, V., Singh, H.: Early to adopt and early to discontinue: the impact of self-perceived and actual IT knowledge on technology use behaviors of end users, 26(1), 127–144 (2015)

    Google Scholar 

  13. Corbin, J., Strauss, A.: Basics of Qualitative Research, 3rd (edn.) Sage publications (2012)

    Google Scholar 

  14. Miles, M.B, Huberman, A.M.: Qualitative Data Analysis: A Methods Sourcebook. Sage publications (1994)

    Google Scholar 

  15. Kar, A.K.: What affects usage satisfaction in mobile payments? modelling user generated content to develop the “digital service usage satisfaction model.” Inf. Syst. Front. 23(5), 1341–1361 (2020). https://doi.org/10.1007/s10796-020-10045-0

    Article  Google Scholar 

  16. Chhonker, M.S., Verma, D., Kar, A.K., Grover, P.: M-commerce technology adoption: thematic and citation analysis of scholarly research during (2008–2017). Bottom Line 31(3–4), 208–233 (2018)

    Article  Google Scholar 

  17. Ross, G.M.: I use a COVID-19 contact-tracing app. Do you? Regulatory focus and the intention to engage with contact-tracing technology. Int. J. Inf. Manag. Data Insights 1(2), 100045 (2021)

    Google Scholar 

  18. Gkikas, D.C., Tzafilkou, K., Theodoridis, P.K., Garmpis, A., Gkikas, M.C.: How do text characteristics impact user engagement in social media posts: modeling content readability, length, and hashtags number in Facebook. Int. J. Inf. Manag. Data Insights 2(1), 100067 (2022)

    Google Scholar 

  19. Kitsios, F., Mitsopoulou, E., Moustaka, E., Kamariotou, M.: User-generated content behavior and digital tourism services: a SEM-neural network model for information trust in social networking sites. Int. J. Inf. Manag. Data Insights 2(1), 100056 (2022)

    Google Scholar 

  20. Jadil, Y., Rana, N.P., Dwivedi, Y.K.: Understanding the drivers of online trust and intention to buy on a website: an emerging market perspective. Int. J. Inf. Manag. Data Insights 2(1), 100065 (2022)

    Google Scholar 

  21. Devito, M.A., Birnholtz, J., Hancock, J.T.: Platforms, people, and perception: using affordances to understand self-presentation on social media. ACM Conf. Comput. Support Coop Work Soc. Comput. (2017)

    Google Scholar 

  22. Koch, J., Plattfaut, R., Kregel, I.: Looking for talent in times of crisis – the impact of the Covid-19 pandemic on public sector job openings. Int. J. Inf. Manag. Data Insights 1(2), 100014 (2021)

    Google Scholar 

  23. Van Hee, C., Jacobs, G., Emmery, C., et al.: Automatic detection of cyberbullying in social media text. PLoS ONE 13(10), e0203794 (2018)

    Article  Google Scholar 

  24. Agarwal, N., Chauhan, S., Kar, A.K., Goyal, S.: Role of human behaviour attributes in mobile crowd sensing: a systematic literature review. Digit Policy, Regul Gov. 19(2), 56–73 (2017)

    Google Scholar 

  25. Thong, J.Y.L., Hong, S.J., Tam, K.Y.: The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. Int. J. Hum. Comput. Stud. 64(9), 799–810 (2006)

    Article  Google Scholar 

  26. Holbrook, M.B., Hirschman, E.C.: The experiential aspects of consumption: consumer fantasies, feelings, and fun. J. Consum. Res. 9(2), 132 (1982)

    Article  Google Scholar 

  27. Glaser, B.G.: The Basics of Qualitative Research: Emergence vs Forcing. Sociology Press, Mill Valley (1992)

    Google Scholar 

  28. Tuch, A.N., Bargas-Avila, J.A., Opwis, K., Wilhelm, F.H.: Visual complexity of websites: effects on users’ experience, physiology, performance, and memory. Int. J. Hum. Comput. Stud. 67(9), 703–715 (2009)

    Article  Google Scholar 

  29. Lu, J.D. (Evelyn), Lin, J.S. (Elaine).: Exploring uses and gratifications and psychological outcomes of engagement with Instagram stories. Comput. Hum. Behav. Rep. 6, 100198 (2022)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Bharti School of Telecommunication Technology and Management, IIT, Delhi, 110016, India

    Mohina Gandhi, Arpan Kumar Kar & P. Vigneswara Ilavarasan

Authors
  1. Mohina Gandhi
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Arpan Kumar Kar
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. P. Vigneswara Ilavarasan
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Mohina Gandhi .

Editor information

Editors and Affiliations

  1. Newcastle University Business School, Newcastle upon Tyne, UK

    Savvas Papagiannidis

  2. Newcastle University Business School, Newcastle upon Tyne, UK

    Eleftherios Alamanos

  3. Newcastle University Business School, Newcastle upon Tyne, UK

    Suraksha Gupta

  4. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  5. University of Turku, Turku, Finland

    Matti Mäntymäki

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

Rights and permissions

Reprints and permissions

Copyright information

© 2022 IFIP International Federation for Information Processing

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Gandhi, M., Kar, A.K., Ilavarasan, P.V. (2022). The Experiential View of Regressive Discontinuance. In: Papagiannidis, S., Alamanos, E., Gupta, S., Dwivedi, Y.K., Mäntymäki, M., Pappas, I.O. (eds) The Role of Digital Technologies in Shaping the Post-Pandemic World. I3E 2022. Lecture Notes in Computer Science, vol 13454. Springer, Cham. https://doi.org/10.1007/978-3-031-15342-6_23

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-15342-6_23

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-15341-9

  • Online ISBN: 978-3-031-15342-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Societies and partnerships

Search

Navigation