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Acceptance of Common Service Centers versus Self-service e-Government Portal: An Uncertainty Reduction Perspective

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The Role of Digital Technologies in Shaping the Post-Pandemic World (I3E 2022)

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Abstract

Developments in the information and communication technologies (ICT) in the past two decades have enabled organizations to deliver services with greater transparency and lower cost.

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Notes

  1. 1.

    Authors collected data from Tamil Nadu e-governance agency.

  2. 2.

    https://timesofindia.indiatimes.com/city/chennai/tn-second-in-rural-smartphone-use/articleshow/67291628.cms.

  3. 3.

    As of 18th Apr 2020., according to the official website of TNeGA.

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Author information

Authors and Affiliations

  1. Information Systems and Analytics Area, Indian Institute of Management Tiruchirappalli, Sooriyur, India

    Sujeet Kumar Sharma & Jang Bahadur Singh

Authors
  1. Sujeet Kumar Sharma
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  2. Jang Bahadur Singh
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Corresponding author

Correspondence to Sujeet Kumar Sharma .

Editor information

Editors and Affiliations

  1. Newcastle University Business School, Newcastle upon Tyne, UK

    Savvas Papagiannidis

  2. Newcastle University Business School, Newcastle upon Tyne, UK

    Eleftherios Alamanos

  3. Newcastle University Business School, Newcastle upon Tyne, UK

    Suraksha Gupta

  4. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  5. University of Turku, Turku, Finland

    Matti Mäntymäki

  6. University of Agder, Kristiansand, Norway

    Ilias O. Pappas

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Sharma, S.K., Singh, J.B. (2022). Acceptance of Common Service Centers versus Self-service e-Government Portal: An Uncertainty Reduction Perspective. In: Papagiannidis, S., Alamanos, E., Gupta, S., Dwivedi, Y.K., Mäntymäki, M., Pappas, I.O. (eds) The Role of Digital Technologies in Shaping the Post-Pandemic World. I3E 2022. Lecture Notes in Computer Science, vol 13454. Springer, Cham. https://doi.org/10.1007/978-3-031-15342-6_24

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  • DOI: https://doi.org/10.1007/978-3-031-15342-6_24

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-15341-9

  • Online ISBN: 978-3-031-15342-6

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