Skip to main content
SpringerLink
Log in

The Competencies for Knowledge Management and the Process Orientation in the Post-Covid Economy. Generation Z Students Perspective

  • Conference paper
  • First Online:
Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum (BPM 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 459))

Included in the following conference series:

  • 1195 Accesses

Abstract

Taking into account the changes occurring in the aftermath of the Covid-19 crisis and taking the perspective of students from generation Z currently entering the labour market, the aim of this article is to assess the increase in the importance of competencies for knowledge management on the impact of process orientation. The empirical research was conducted using an online survey method at two leading universities in Poland in economic education, and complete data were collected from 711 generation Z students. They were analysed using the structural equation modelling method. The results show that the increase in the importance of competencies for knowledge management following the Covid-19 crisis will affect the change of the five of six process orientation components, i.e. defining business processes more clearly, allocating resources to a greater extent based on business processes, broader setting of specific performance targets for different business processes, measuring the outcome of different business processes more closely and more unambiguous designation of process owners. Only in the case of rewarding employees based on the implementation of business processes in which they are involved, students from generation Z do not see the impact of the increasing importance of competencies for knowledge management.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Ahmad, T., Van Looy, A.: Development and testing of an explorative BPM acceptance model: insights from the COVID-19 pandemic. PLoS ONE 16(11) (2021). https://doi.org/10.1371/journal.pone.0259226

  2. Archer-Brown, C., Kietzmann, J.: Strategic knowledge management and enterprise social media. J. Knowl. Manag. 22(6), 1288–1309 (2018)

    Article  Google Scholar 

  3. https://doi.org/10.1108/JKM-08-2017-0359/FULL/PDF

  4. Barhate, B., Dirani, K.M.: Career aspirations of generation Z: a systematic literature review. Eur. J. Train. Develop. 46(1–2), 139–157 (2022). https://doi.org/10.1108/EJTD-07-2020-0124/FULL/PDF

    Article  Google Scholar 

  5. Bencsik, A., Molnar, P., Juhasz, T., Machova, R.: Relationship between knowledge sharing willingness and life goals of generation Z. In: Proceedings of the European Conference on Knowledge Management, vol. 1, pp. 84–94. ECKM, Padua (2018)

    Google Scholar 

  6. Bollen, K.A.: Structural Equations with Latent Variables. Wiley, New York (1989). https://doi.org/10.1002/9781118619179

  7. Carroll, A.B.: The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders. Bus. Horiz 34, 39–48 (1991). https://doi.org/10.1016/0007-6813(91)90005-G

    Article  Google Scholar 

  8. Cortina, J.M.: What is coefficient alpha? An examination of theory and applications. J. Appl. Psychol. 78(1), 98–104 (1993). https://doi.org/10.1037/0021-9010.78.1.98

    Article  Google Scholar 

  9. Chen, H., Tian, Y., Daugherty, P.J.: Measuring process orientation. Int. J. Logist. Manage. 20(2), 213–227 (2009). https://doi.org/10.1108/09574090910981305

    Article  Google Scholar 

  10. Clauss, T., Breier, M., Kraus, S., Durst, S., Mahto, R.V.: Temporary business model innovation – SMEs’ innovation response to the covid-19 crisis. R&D Manage. (2021). https://doi.org/10.1111/radm.12498

    Article  Google Scholar 

  11. Conchado, A., Carot, J.M., Bas, M.C.: Competencies for knowledge management: development and validation of a scale. J. Knowl. Manag. 19(4), 836–855 (2015). https://doi.org/10.1108/JKM-10-2014-0447/FULL/PDF

    Article  Google Scholar 

  12. Desouza, K.C., Awazu, Y.: Segment and destroy: the missing capabilities of knowledge management. J. Bus. Strateg. 26(4), 46–52 (2005). https://doi.org/10.1108/02756660510608558/FULL/PDF

    Article  Google Scholar 

  13. Dogra, P., Kaushal, A.: An investigation of Indian generation Z Adoption of the voice-based assistants. VBA 27(5), 673–696 (2021). https://doi.org/10.1080/10496491.2021.1880519

    Article  Google Scholar 

  14. Dolot, A.: The characteristics of Generation Z. E-Mentor 74, 44–50 (2018). https://doi.org/10.15219/EM74.1351

  15. Durst, S., Zieba, M., Gonsiorowska, M.: Knowledge Risks in the COVID-19 Pandemic. IFKAD 2021: Managing Knowledge in Uncertain Times, Rome, Italy 1–3 Sept 2021. https://www.researchgate.net/publication/354695051_Knowledge_Risks_in_the_COVID-19_Pandemic

  16. Gaviria-Marin, M., Merigó, J.M., Baier-Fuentes, H.: Knowledge management: a global examination based on bibliometric analysis. Technol. Forecast. Soc. Chang. 140, 194–220 (2019). https://doi.org/10.1016/J.TECHFORE.2018.07.006

    Article  Google Scholar 

  17. Jayathilake, H.D., Daud, D., Eaw, H.C., Annuar, N.: Employee development and retention of Generation-Z employees in the post-COVID-19 workplace: a conceptual framework. Benchmarking 28(7), 2343–2364 (2021). https://doi.org/10.1108/BIJ-06-2020-0311/FULL/PDF

    Article  Google Scholar 

  18. Lanier, K.: 5 things HR professionals need to know about Generation Z. Strateg. HR Rev. 16(6), 288–290 (2017). https://doi.org/10.1108/shr-08-2017-0051

    Article  Google Scholar 

  19. Leinwand, P., Mani, M.M., Sheppard, B.: 6 Leadership Paradoxes for the Post-Pandemic Era. Harvard Business Review (2021). https://hbr.org/2021/04/6-leadership-paradoxes-for-the-post-pandemic-era

  20. Liu, C.J., Wang, W.: Knowledge creation in pandemic time: challenges and opportunities. Issues Inform. Syst. 22(1), 306–319 (2021). https://doi.org/10.48009/1_iis_2021_306-319

  21. Mota Veiga, P., Fernandes, C., Ambrósio, F.: Knowledge spillover, knowledge management and innovation of the Portuguese hotel industry in times of crisis. Journal of Hospitality and Tourism Insights. (ahead-of-print) (2022). https://doi.org/10.1108/JHTI-08-2021-0222/FULL/PDF

  22. Nielsen, A.P.: Understanding dynamic capabilities through knowledge management. J. Knowl. Manag. 10(4), 59–71 (2006). https://doi.org/10.1108/13673270610679363/FULL/PDF

    Article  Google Scholar 

  23. Nonaka, I., Takeuchi, H.: The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York (1995)

    Google Scholar 

  24. Ode, E., Ayavoo, R.: The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. J. Innov. Knowl. 5(3), 210–218 (2020). https://doi.org/10.1016/J.JIK.2019.08.002

    Article  Google Scholar 

  25. Oliva, F.L., Kotabe, M.: Barriers, practices, methods and knowledge management tools in startups. J. Knowl. Manag. 23(9), 1838–1856 (2019). https://doi.org/10.1108/JKM-06-2018-0361/FULL/PDF

    Article  Google Scholar 

  26. Qandah, R., Suifan, T.S., Masa’deh, R., Obeidat, B.Y.: The impact of knowledge management capabilities on innovation in entrepreneurial companies in Jordan. Int. J. Organ. Anal. 29(4), 989–1014 (2020). https://doi.org/10.1108/IJOA-06-2020-2246/FULL/PDF

  27. Ritter, T., Pedersen, C.L.: Analyzing the impact of the coronavirus crisis on business models. Ind. Mark. Manage. 88, 214–224 (2020). https://doi.org/10.1016/j.indmarman.2020.05.014

    Article  Google Scholar 

  28. Sarka, P., Heisig, P., Caldwell, N.H.M., Maier, A.M., Ipsen, C.: Future research on information technology in knowledge management. Knowl. Process. Manag. 26(3), 277–296 (2019). https://doi.org/10.1002/KPM.1601

    Article  Google Scholar 

  29. Schiuma, G., Jackson, T., Lönnqvist, A.: Managing knowledge to navigate the coronavirus crisis. Knowl. Manag. Res. Pract. 19(4), 409–414 (2021). https://doi.org/10.1080/14778238.2021.1992711

    Article  Google Scholar 

  30. Shahzad, M., Qu, Y., Zafar, A.U., Rehman, S.U., Islam, T.: Exploring the influence of knowledge management process on corporate sustainable performance through green innovation. J. Knowl. Manag. 24(9), 2079–2106 (2020). https://doi.org/10.1108/JKM-11-2019-0624/FULL/PDF

    Article  Google Scholar 

  31. Shujahat, M., Sousa, M.J., Hussain, S., Nawaz, F., Wang, M., Umer, M.: Translating the impact of knowledge management processes into knowledge-based innovation: the neglected and mediating role of knowledge-worker productivity. J. Bus. Res. 94, 442–450 (2019). https://doi.org/10.1016/J.JBUSRES.2017.11.001

    Article  Google Scholar 

  32. Van Looy, A.: How the COVID-19 pandemic can stimulate more radical business process improvements: using the metaphor of a tree. Knowl. Process Manage. 28, 107–116 (2021). https://doi.org/10.1002/kpm.1659

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Nicolaus Copernicus University, 87-100, Torun, Poland

    Waldemar Glabiszewski & Piotr Senkus

  2. Poznan University of Economics and Business, 61-875, Poznan, Poland

    Szymon Cyfert & Piotr Senkus

  3. AGH University of Science and Technology, 30-059, Krakow, Poland

    Roman Batko & Piotr Senkus

  4. War Studies University Warsaw, 00-910, Warsaw, Poland

    Piotr Senkus & Aneta Wysokińska-Senkus

Authors
  1. Waldemar Glabiszewski
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Szymon Cyfert
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Roman Batko
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Piotr Senkus
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Aneta Wysokińska-Senkus
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Waldemar Glabiszewski .

Editor information

Editors and Affiliations

  1. Sapienza University of Rome, Rome, Italy

    Andrea Marrella

  2. University of Tartu, Tartu, Estonia

    Raimundas Matulevičius

  3. University of Warsaw, Warsaw, Poland

    Renata Gabryelczyk

  4. Technische Hochschule Ingolstadt, Ingolstadt, Germany

    Bernhard Axmann

  5. University of Zagreb, Zagreb, Croatia

    Vesna Bosilj Vukšić

  6. Télécom SudParis, Evry, France

    Walid Gaaloul

  7. University of Ljubljana, Ljubljana, Slovenia

    Mojca Indihar Štemberger

  8. Corvinus University of Budapest, Budapest, Hungary

    Andrea Kő

  9. Data61, Eveleigh, NSW, Australia

    Qinghua Lu

Rights and permissions

Reprints and permissions

Copyright information

© 2022 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Glabiszewski, W., Cyfert, S., Batko, R., Senkus, P., Wysokińska-Senkus, A. (2022). The Competencies for Knowledge Management and the Process Orientation in the Post-Covid Economy. Generation Z Students Perspective. In: Marrella, A., et al. Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum. BPM 2022. Lecture Notes in Business Information Processing, vol 459. Springer, Cham. https://doi.org/10.1007/978-3-031-16168-1_20

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-16168-1_20

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-16167-4

  • Online ISBN: 978-3-031-16168-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation