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The Early Process Catches the Weak Event: Process Latency and Strategies for Its Reduction

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Business Process Management Forum (BPM 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 458))

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Abstract

In an increasingly data-rich environment, new opportunities for the domain of Business Process Management are created based upon identifying, interpreting, and acting on new and earlier signals. This shifts the focus from process execution to process initiation. Process latency is defined as the time from occurrence of a need to the start of the respective fulfillment process. Based on a comprehensive literature review, secondary data from real-world case examples and international focus groups, this paper classifies three strategies to reduce process latency. For each of these three strategies, reactive and proactive approaches are differentiated. This classification, in its core, serves as a tool for structured ideation and thus, expands process designers’ toolset for explorative BPM. Beyond this, the paper contributes by conceptualizing process latency as a novel process metric within the BPM discipline.

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Acknowledgements

The authors sincerely thank all participants of our global focus groups for their time, valuable contributions and the provision of relevant case examples, without which this work would not have been possible.

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Authors and Affiliations

  1. Northern Institute of Technology Management, Hamburg, Germany

    Anton Koelbel

  2. Centre for Future Enterprise, Queensland University of Technology, Brisbane, Australia

    Michael Rosemann

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  1. Anton Koelbel
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Correspondence to Anton Koelbel .

Editor information

Editors and Affiliations

  1. Sapienza University of Rome, Rome, Italy

    Claudio Di Ciccio

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Remco Dijkman

  3. Universidad de Sevilla, Seville, Spain

    Adela del Río Ortega

  4. Technical University of Munich, Garching, Germany

    Stefanie Rinderle-Ma

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Koelbel, A., Rosemann, M. (2022). The Early Process Catches the Weak Event: Process Latency and Strategies for Its Reduction. In: Di Ciccio, C., Dijkman, R., del Río Ortega, A., Rinderle-Ma, S. (eds) Business Process Management Forum. BPM 2022. Lecture Notes in Business Information Processing, vol 458. Springer, Cham. https://doi.org/10.1007/978-3-031-16171-1_4

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  • DOI: https://doi.org/10.1007/978-3-031-16171-1_4

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