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Will Mobile Payment Change Germans’ Love of Cash? A Comparative Analysis of Mobile Payment, Cash and Card Payment in Germany

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Perspectives in Business Informatics Research (BIR 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 462))

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Abstract

Despite a global pandemic, it positively increases the intention to use contactless payments. MP usage still falls behind existing alternative payment methods like cash and card. Thus, this paper aims to explore the drivers and inhibitors of MP usage in relation to cash and card payment, which is still an underresearched area in MP. For this, we conducted an online survey (n = 227) in Germany and ran a partial least squares path modelling approach. The results reveal that relative advantage and compatibility drive the intention to use MP compared to cash and card payment. Especially, the result for relative advantage indicates that MP needs some “good” arguments to convince card-preferring users to switch to MP. Interestingly, users regard the disadvantages of MP differently. For instance, perceived switching costs are significantly stronger for MP compared to cash payment but data threat is significantly stronger for MP compared to card payment. The results of the disadvantages of MP confirm Germans’ strong “love” for cash payment and that German consumers regard MP as more similar to the card than to cash payment.

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Author information

Authors and Affiliations

  1. Technische Universität Dortmund, Dortmund, Germany

    Sören Aguirre Reid & Richard Lackes

  2. Technische Hochschule Mittelhessen, Giessen, Germany

    Markus Siepermann

  3. Fachhochschule Südwestfalen, Soest, Germany

    Valerie Wulfhorst

Authors
  1. Sören Aguirre Reid
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  2. Richard Lackes
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  3. Markus Siepermann
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  4. Valerie Wulfhorst
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Correspondence to Sören Aguirre Reid .

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Editors and Affiliations

  1. Riga Technical University, Riga, Latvia

    Ērika Nazaruka

  2. Rostock University, Rostock, Germany

    Kurt Sandkuhl

  3. Jönköping University, Jönköping, Sweden

    Ulf Seigerroth

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Aguirre Reid, S., Lackes, R., Siepermann, M., Wulfhorst, V. (2022). Will Mobile Payment Change Germans’ Love of Cash? A Comparative Analysis of Mobile Payment, Cash and Card Payment in Germany. In: Nazaruka, Ē., Sandkuhl, K., Seigerroth, U. (eds) Perspectives in Business Informatics Research. BIR 2022. Lecture Notes in Business Information Processing, vol 462. Springer, Cham. https://doi.org/10.1007/978-3-031-16947-2_10

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  • DOI: https://doi.org/10.1007/978-3-031-16947-2_10

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