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Design for Meaningful Work Experiences: A Holistic Approach to Human-Work Interaction Design

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HCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction (HCII 2022)

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Abstract

Promoting meaningful experiences at work is essential to employees’ wellness and constitutes a strategic investment toward sustainable growth. Interactive work tools appear to have been excluded from most academic efforts to determine meaningful work. Yet, user experience for work tools can optimize interaction with technology, improve employee well-being, and give a more exciting, satisfying, and meaningful perception of the activity for workers. We conduct a two-stage qualitative study to develop a model of Design for Meaningful Work Experiences, aiming to answer the following question: how can researchers and designers approach work tool design to stimulate human flourishing through more meaningful work experiences? Based on a preliminary case study and a follow-up study consisting of 9 qualitative interviews, we develop a model that describes a new methodology to integrate Positive Design into the relationship between Human Work and Interaction Design. Creative inversion is introduced as an emergent design technique that can help foster creativity by facilitating communication between researchers, designers, and users.

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Notes

  1. 1.

    Interactive work tools refer to any information system that an employee needs to interact with to complete some or all of their work-related tasks.

  2. 2.

    Human flourishing focuses on “meaning and self-realization and defines well-being in terms of the degree to which a person is fully functioning” [8].

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Acknowledgments

I would like to express my gratitude to Torkil Clemmensen for his thoughtful feedback and continued encouragement to pursue this study, as well as to Gabija Bogdzeviciute and Yeeun Kim for their contributions to the data collection and analysis of the preliminary case study.

Author information

Authors and Affiliations

  1. Copenhagen Business School, Copenhagen, Denmark

    Maylis Saigot

Authors
  1. Maylis Saigot
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Correspondence to Maylis Saigot .

Editor information

Editors and Affiliations

  1. The Open University of Japan, Chiba, Japan

    Masaaki Kurosu

  2. Tokyo University of Science, Tokyo, Saitama, Japan

    Sakae Yamamoto

  3. Tokyo City University, Tokyo, Japan

    Hirohiko Mori

  4. Southern University of Science and Technology, Shenzhen, China

    Marcelo M. Soares

  5. World Usability Day and Bubble Mountain Consulting, Newton Center, MA, USA

    Elizabeth Rosenzweig

  6. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

  7. Tsinghua University, Beijing, China

    Pei-Luen Patrick Rau

  8. Coventry University, Coventry, UK

    Don Harris

  9. Cranfield University, Cranfield, UK

    Wen-Chin Li

Appendices

Appendices

1.1 Appendix I

See Figs. 4, 5, 6 and 7.

Fig. 4.
figure 4

From left to right, original FF and prototype.

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Fig. 5.
figure 5

From left to right, entering the campaign area and audience rules settings.

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Fig. 6.
figure 6

“Email content” area on the prototype.

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Fig. 7.
figure 7

Full overview of the prototype (A recorded demo of the prototype can be viewed here (https://youtu.be/7baPqqMsNYM)).

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Saigot, M. (2022). Design for Meaningful Work Experiences: A Holistic Approach to Human-Work Interaction Design. In: Kurosu, M., et al. HCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction. HCII 2022. Lecture Notes in Computer Science, vol 13516. Springer, Cham. https://doi.org/10.1007/978-3-031-17615-9_8

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  • DOI: https://doi.org/10.1007/978-3-031-17615-9_8

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