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Older Adults Use of Technology for Decision-Making: A Systematic Literature Review

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HCI International 2022 – Late Breaking Papers: HCI for Health, Well-being, Universal Access and Healthy Aging (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13521))

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Abstract

Older adults face barriers in using technology to make decisions. With the ongoing global pandemic, this issue has become more important than before due to our initial reliance on technology and social distancing policies. This has emphasized the critical need to understand better how older adults use technology to make timely decisions. This review outlines how we address this gap, determines how older adults use technology, and identifies barriers to making decisions. Using a three-stage PRISMA review framework, a total of 335 articles were found across four highly regarded databases (ACM Digital, IEEE Digital Library, PubMed, and Web of Science), resulting in a final sample of 10 articles. From these 10 articles, the review presents three emergent themes: (a) the use of technology for health decision-making is predominant; b) while technologies for decision-making are positively received, access and usability present challenges; and c) there is limited focus on older adults’ use of technology in the context of decision-making across all life choices. These findings highlight the importance of older adults’ use of technology to engage in a digitized world to help them make decisions as they age. This review identified specific research gaps in terms of older adults’ use of technologies in decision-making. Some future research directions are discussed at the end.

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Authors and Affiliations

  1. College of Emergency Preparedness, Homeland Security and Cybersecurity, University at Albany, State University of New York, Albany, USA

    Elisabeth Dubois, DeeDee Bennett Marie Gayle, Xiaojun Yuan & Thora Knight

  2. Department of Communication, Social Science, University at Albany, State University of New York, Albany, USA

    Pallavi Khurana

Authors
  1. Elisabeth Dubois
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  2. DeeDee Bennett Marie Gayle
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  3. Xiaojun Yuan
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  4. Pallavi Khurana
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  5. Thora Knight
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Corresponding author

Correspondence to DeeDee Bennett Marie Gayle .

Editor information

Editors and Affiliations

  1. Purdue University West Lafayette, West Lafayette, IN, USA

    Vincent G. Duffy

  2. Tsinghua University, Beijing, China

    Qin Gao

  3. Chongqing University, Chongqing, China

    Jia Zhou

  4. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  5. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

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Dubois, E., Gayle, D.B.M., Yuan, X., Khurana, P., Knight, T. (2022). Older Adults Use of Technology for Decision-Making: A Systematic Literature Review. In: Duffy, V.G., Gao, Q., Zhou, J., Antona, M., Stephanidis, C. (eds) HCI International 2022 – Late Breaking Papers: HCI for Health, Well-being, Universal Access and Healthy Aging. HCII 2022. Lecture Notes in Computer Science, vol 13521. Springer, Cham. https://doi.org/10.1007/978-3-031-17902-0_23

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  • DOI: https://doi.org/10.1007/978-3-031-17902-0_23

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-031-17902-0

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