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User Experience Design of Elderly-Oriented Social Apps Based on Kano Model—The Case of WeChat

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HCI International 2022 – Late Breaking Papers: HCI for Health, Well-being, Universal Access and Healthy Aging (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13521))

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Abstract

Social applications (apps) are becoming more and more important for the elderly in achieving various purposes and pursuing happiness. However, the design of social applications often ignores the user experience and needs of the elderly. It is necessary to design elderly-oriented social apps. Combined with user interviews, this paper obtained the design elements of elderly-oriented social apps, and designed the Kano questionnaire and importance questionnaire. 297 valid samples were obtained based on offline and online surveys. The Kano Two-Dimensional model is used to classify the design elements, and the priority of relevant elements is determined combined with the importance analysis. The study found that the elderly-oriented social apps should ensure the stable operation and rapid response of the system, shield inserted advertisements, set large fonts, simple interface and collection function. The findings of this paper will provide a theoretical reference for the design, evaluation, and user experience studies of elderly-oriented mobile applications.

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Authors and Affiliations

  1. Xuzhou Medical University, Xuzhou, 221004, Jiangsu, China

    Xiaokang Song

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  1. Xiaokang Song
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Correspondence to Xiaokang Song .

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Editors and Affiliations

  1. Purdue University West Lafayette, West Lafayette, IN, USA

    Vincent G. Duffy

  2. Tsinghua University, Beijing, China

    Qin Gao

  3. Chongqing University, Chongqing, China

    Jia Zhou

  4. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  5. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

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Song, X. (2022). User Experience Design of Elderly-Oriented Social Apps Based on Kano Model—The Case of WeChat. In: Duffy, V.G., Gao, Q., Zhou, J., Antona, M., Stephanidis, C. (eds) HCI International 2022 – Late Breaking Papers: HCI for Health, Well-being, Universal Access and Healthy Aging. HCII 2022. Lecture Notes in Computer Science, vol 13521. Springer, Cham. https://doi.org/10.1007/978-3-031-17902-0_39

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  • DOI: https://doi.org/10.1007/978-3-031-17902-0_39

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-17901-3

  • Online ISBN: 978-3-031-17902-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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