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Co-creating Through Robotic Process Automation – The Role of Consultants in a Public Sector Automation Journey

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Co-creating for Context in the Transfer and Diffusion of IT (TDIT 2022)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 660))

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Abstract

This short paper reports on an ongoing study related to automation journeys in public sector organizations. From interviews with Robotic Process Automation (RPA) consultants, we highlight and discuss the specific capability of “making technology work” by referring to and using a core capability framework. The capability of making technology work, which we see as needing attention from both suppliers and customers if the adoption of the automation technology should be successful. We argue that this capability becomes a crucial capability; from the start of the journey and after arriving at the destination, if successful, co-creation should happen and be continuously a fact.

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Acknowledgements

The research presented in this paper was funded by AFA Insurance; an insurance company owned by Sweden’s labour market parties.

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Authors and Affiliations

  1. Department of Management and Engineering, Linköping University, 581 83, Linköping, Sweden

    Björn Johansson & Fredrik Söderström

Authors
  1. Björn Johansson
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  2. Fredrik Söderström
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Corresponding author

Correspondence to Björn Johansson .

Editor information

Editors and Affiliations

  1. Royal Holloway University of London, London, UK

    Amany Elbanna

  2. University of Maynooth, Maynooth, Ireland

    Shane McLoughlin

  3. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  4. University of Maynooth, Maynooth, Kildare, Ireland

    Brian Donnellan

  5. University of Nottingham, Nottingham, UK

    David Wastell

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Johansson, B., Söderström, F. (2022). Co-creating Through Robotic Process Automation – The Role of Consultants in a Public Sector Automation Journey. In: Elbanna, A., McLoughlin, S., Dwivedi, Y.K., Donnellan, B., Wastell, D. (eds) Co-creating for Context in the Transfer and Diffusion of IT. TDIT 2022. IFIP Advances in Information and Communication Technology, vol 660. Springer, Cham. https://doi.org/10.1007/978-3-031-17968-6_9

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  • DOI: https://doi.org/10.1007/978-3-031-17968-6_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-17967-9

  • Online ISBN: 978-3-031-17968-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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