Abstract
This paper explores notions of resilience and adaptability in the context of the design, development and pilot of a mobile phone application, COVID-Aware, for enhancing risk awareness during the COVID-19 pandemic. Through an interdisciplinary team approach, we explore the utilization of an information and communications technology platform in supporting resilience and wellbeing at the individual and collective levels among community members. The study integrated data models, that were developed in Jamaica to predict the risk of COVID-19, with existing epidemiological models developed for COVID-19 in different parts of the world. Participants’ perspectives on adapting to the use of the app on their mobile devices assisted with exploring ways to share visualisations of this data, and their views of adaptations to health protocols provided feedback for participatory development of the app. The use of the mobile application to support risk awareness, assessment and potential choices, and implications for resilience are discussed.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Alanzi, T.: A review of mobile applications available in the app and google play stores used during the COVID-19 outbreak. J. Multidiscip. Healthc. 14, 45 (2021)
Baduza, G., Khene, C.: A holistic view of ICTD and up-scaling of community development projects. In: Proceedings of the 12th Annual Pre-ICIS AIS SIG GlobDev Workshop, Munich, Germany, 15 December 2019 (2019)
Banks, C.J., et al.: Disentangling the roles of human mobility and deprivation on the transmission dynamics of COVID-19 using a spatially explicit simulation model. medRxiv (2020)
Chande, A., Lee, S., Harris, M., et al.: Real-time, interactive website for US-county-level COVID-19 event risk assessment. Nat. Hum. Behav. 4, 1313–1319 (2020)
Chatterjee, R., Bajwa, S., Dwivedi, D., Kanji, R., Ahammed, M., Shaw, R.: COVID-19 risk assessment tool: dual application of risk communication and risk governance. Progr. Disast. Sci. 7, 100109 (2020)
Dearden, A., Kleine, D.: Interdisciplinarity, self-governance and dialogue: the participatory process underpinning the minimum ethical standards for ICTD/ICT4D research. Inf. Technol. Dev. 27(2), 361–380 (2021)
Goldberg, E.M., Bingaman, C.S., Perera, S., Ranney, M.L.: MyCOVIDRisk app: development and utilisation of a COVID-19 risk assessment and mitigation application. BMJ Innov. 7(2) (2021)
Golden, E.A., et al.: A resilience-building app to support the mental health of health care workers in the COVID-19 era: design process, distribution, and evaluation. JMIR Formative Research 5(5), e26590 (2021)
Heeks, R., Ospina, A.V.: Conceptualising the link between information systems and resilience: a developing country field study. Inf. Syst. J. 29(1), 70–96 (2019)
Helou and Waltmans–den Breejen, C. M., Severin, J. A., Hulscher, M. E. J. L., & Verbon, A. , 2022.Helou, R.I., Waltmans–den Breejen, C.M., Severin, J.A., Hulscher, M.E. J.L., Verbon, A.: Use of a smartphone app to inform healthcare workers of hospital policy during a pandemic such as COVID-19: a mixed methods observational study. PloS One 17(1), e0262105 (2022)
James, K., Thompson, C., Chin-Bailey, C., Davis, K.D., Nevins, D.H., Walters, D.: COVID-19 related risk perception among taxi operators in Kingston and St. Andrew, Jamaica. J. Transp. Health 22, 101229 (2021)
Jimenez, A., Abbott, P., Dasuki, S.: In-betweenness in ICT4D research: critically examining the role of the researcher. Eur. J. Inf. Syst. 31(1), 25–39 (2022)
Luciano, F.: Mind the app—considerations on the ethical risks of COVID-19 apps. Philos. Technol. 33(2), 167–172 (2020)
Madon, S.: Governance lessons from the experience of telecentres in Kerala. Eur. J. Inf. Syst. 14(4), 401–416 (2005)
Manyika, J.: In “how will the world be different after COVID-19?” finance & development, June 2020 – Policies, Politics and Pandemics. International Monetary Fund (2020). https://www.imf.org/external/pubs/ft/fandd/2020/06/pdf/fd0620.pdf
Marais, M.A., Vannini, S.: Network weaving to foster resilience and sustainability in ICT4D. In: Proceedings of the 1st Virtual Conference on Implications of Information and Digital Technologies for Development, pp. 43–56 (2021)
Nicolaidou, I., Aristeidis, L., Christodoulou, C., Lambrinos, L.: Co-creating a gamified app for enhancing students’ emotional resilience in times of crisis (COVID-19). In: 15th annual International Technology, Education and Development Conference, 8–9 March 2021 (2021)
Osei-Bryson, K.M., Bailey, A.: Contextual reflections on innovations in an interconnected world: theoretical lenses and practical considerations in ICT4D–Part 2. Inf. Technol. Dev. 25(1), 1–6 (2019)
Pal, J.: CHI4Good or Good4CHI. In: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, pp. 709–721. ACM (2017)
Pschetz, L., Bailey, A., Rankin, J., Enright, J., Wilson, M.: situating the Covid aware app: challenges of designing with predictive models. In: Morton, S. (ed.) Designing Interventions to Address Complex Societal Issues. Routledge (2022)
Pschetz, L., et al.: Designing distributed ledger technologies for social change: the case of CariCrop. In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (2020)
Prosser, A.M., Judge, M., Bolderdijk, J.W., Blackwood, L., Kurz, T.: ‘Distancers’ and ‘non-distancers’? The potential social psychological impact of moralizing COVID-19 mitigating practices on sustained behaviour change. Br. J. Soc. Psychol. 59(3), 653–662 (2020)
Qureshi, S.: Pandemics within the pandemic: confronting socio-economic inequities in a datafied world. Inf. Technol. Dev. 27(2), 151–170 (2021)
Rowe, F., Ngwenyama, O., Richet, J.L.: Contact-tracing apps and alienation in the age of COVID-19. Eur. J. Inf. Syst. 1–18 (2020)
Russpatrick, S., Sæbø, J., Monteiro, E., Nicholson, B., Sanner, T.: Digital resilience to Covid-19: a model for national digital health systems to bounce forward from the shock of a global pandemic. In: Proceedings of the 1st Virtual Conference on Implications of Information and Digital Technologies for Development, pp. 67–80 (2021)
Sahay, S.: Are we building a better world with ICTs? Empirically examining this question in the domain of public health in India. Inf. Technol. Dev. 22(1), 168–176 (2016)
Sakurai, M., Chughtai, H.: Resilience against crises: COVID-19 and lessons from natural disasters. Eur. J. Inf. Syst. 29(5), 585–594 (2020)
Thinyane, M., Bhat, K., Goldkind, L., Cannanure, V.K.: The messy complexities of democratic engagement and empowerment in participatory design–an illustrative case with a community-based organisation. CoDesign Int. J. CoCreat. Design Arts 16(1), 29–44 (2020)
Tolani, A., Owoseni, A., Twinomurinzi, H.: Designing for context versus the lock-in effect of ‘free’ global digital platforms: a case of SMEs from Nigeria. In: Hofmann, S., Müller, O., Rossi, M. (eds.) DESRIST 2020. LNCS, vol. 12388, pp. 321–332. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-64823-7_29
UNDP Jamaica: Year in Review 2021 – UNDP Multi Country Office in Jamaica (2021). https://www.jm.undp.org/content/jamaica/en/home/blog/2021/2021_s-top-4-lessons-in-growth---resilience--lessons-from-our-pe.html
van Biljon, J., Osei-Bryson, K.M.: The communicative power of knowledge visualizations in mobilizing information and communication technology research. Inf. Technol. Dev. 26(4), 637–652 (2020)
Verity, R., et al.: Estimates of the severity of coronavirus disease 2019: a model-based analysis. Lancet. Infect. Dis 20(6), 669–677 (2020)
Wakunuma, K., Jiya, T., Aliyu, S.: Socio-ethical implications of using AI in accelerating SDG3 in Least Developed Countries. J. Responsible Technol. 4, 100006 (2020)
WSIS: The Coronavirus (COVID-19) Response – ICT Case Repository, WSIS Stocktaking, World Summit on the Information Society (2020). https://www.itu.int/net4/wsis/stocktaking/Content/doc/surveys/15863048637525604/WS_COVID-19Response-ICTCaseRepository-MidtermReport.pdf
Zinser, S., Thinyane, H.: Organizational resilience between competing networks of infomediaries: a case study in civil society resilience in Hong Kong. In: Proceedings of the 1st Virtual Conference on Implications of Information and Digital Technologies for Development, pp. 6–18 (2021)
Acknowledgements
This study was funded by the Scottish Funding Council – Global Challenges Research Fund (SFC-GCRF) COVID-19 Urgency Research Fund. We thank the SFC-GCRF for the support for the study, and all collaborators, participants and reviewers for the valuable insights shared and contribution to the research process.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 IFIP International Federation for Information Processing
About this paper
Cite this paper
Bailey, A. et al. (2022). Exploring Notions of Resilience and Adaptability in the Context of Piloting a Mobile App for Risk Awareness During Covid-19. In: Zheng, Y., Abbott, P., Robles-Flores, J.A. (eds) Freedom and Social Inclusion in a Connected World. ICT4D 2022. IFIP Advances in Information and Communication Technology, vol 657. Springer, Cham. https://doi.org/10.1007/978-3-031-19429-0_20
Download citation
DOI: https://doi.org/10.1007/978-3-031-19429-0_20
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-19428-3
Online ISBN: 978-3-031-19429-0
eBook Packages: Computer ScienceComputer Science (R0)
