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Digital Readiness and Resilience of Digitally Servitized Firms: A Business Model Innovation Perspective

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Research and Innovation Forum 2022 (RIIFORUM 2022)

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Abstract

The paper aims to provide an overview of the state-of- the-art interplay between digital readiness (DR), business model innovation (BMI), and organizational resilience (OR), by analysing how digital technology-enabled BMI influences the achievement of OR at a different intensity of DR. A qualitative study was conducted on three digitally servitized manufacturers of different industries. Research findings demonstrate that a heterogenous DR’s intensity of the firms implies that different BMI’s components are affected, entailing the achievement of a distinct form of OR. The investigation serves as pilot study which deeps the link between BMI and OR at the light of the role played by digital technologies. The investment in factory-integrated level of DR innovates all BM’s components by increasing the possibility to reach a transformative OR.

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Author information

Authors and Affiliations

  1. Department of Management and Innovation Systems, University of Salerno, 84084, Fisciano, Italy

    Maria Vincenza Ciasullo, Raffaella Montera & Miriana Ferrara

  2. Faculty of Business, Design and Arts, Swinburne University of Technology, Kuching, Malaysia

    Maria Vincenza Ciasullo

  3. Department of Management, University of Isfahan, Isfahan, Iran

    Maria Vincenza Ciasullo

  4. Department of Economics and Business, University of Florence, 50127, Florence, Italy

    Raffaella Montera

Authors
  1. Maria Vincenza Ciasullo
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  2. Raffaella Montera
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  3. Miriana Ferrara
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Corresponding author

Correspondence to Raffaella Montera .

Editor information

Editors and Affiliations

  1. SGH Warsaw School of Economics, Warsaw, Poland

    Anna Visvizi

  2. University of Salerno, Fisciano, Italy

    Orlando Troisi

  3. University of Salerno, Fisciano, Italy

    Mara Grimaldi

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Ciasullo, M.V., Montera, R., Ferrara, M. (2023). Digital Readiness and Resilience of Digitally Servitized Firms: A Business Model Innovation Perspective. In: Visvizi, A., Troisi, O., Grimaldi, M. (eds) Research and Innovation Forum 2022. RIIFORUM 2022. Springer Proceedings in Complexity. Springer, Cham. https://doi.org/10.1007/978-3-031-19560-0_42

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  • DOI: https://doi.org/10.1007/978-3-031-19560-0_42

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-19559-4

  • Online ISBN: 978-3-031-19560-0

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